Same experience as many on here. Tracker states it will be delivered by the end of the day. Nothing turns up. Now package is back at Crawley in transit! No updates. No useful map or hourly window like DPD or Hermes. Even Royal Mail is better and thats saying something! Help on website useless. Frustrating to have to check courier when I buy something now - if its UPS I won't be making the purchase!
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