Appalling service. Ordered parts for a boiler - for a vulnerable OAP who had no hot water. UPS send email saying would deliver on Friday - half way through Friday another email saying they had attempted to deliver but no one in - TOTAL fabrication. My wife and I were at home all day and no card left. Spoke to Croydon branch and I explained the situation regarding the elderly lady without hot water and I virtually begged them to deliver on Saturday. They said they couldn't promise anything but would do there level best to get the parcel out for Sat. Guess what - absolutely nothing. I had to call my customer and let her down for a second time. I promised her I would repair the boiler on Monday which she accepted as she had no choice. Now Monday arrives - check the tracking and it said would be delivered at the end of the day - even when I had explained the situation to them they made no effort to get this delivered early so I could go and repair the boiler. Checking tracking at 19.54 and still "In Transit" and estimated delivery "By end of day". And still nothing at all. I have spoken to my customer 3 times today and she is thoroughly fed up not being able to bath or shower for 5 days now. And NO CONCERN showed by UPS at all. Will never use UPS and will spread the word.