I don,t normally leave reviews but this time I felt I should. As a online company a reliable delivery service is a must. Not the first time we have been let down by UPS, but this will be the last. I thought UPS was a premium reputable service as they are not the cheapest around. Booked parcels out for collection next day, but a no show. We're not unreasonable a missed collection, perhaps they had some difficulties. So we booked another parcel the next day assuming they will definitely turn up. Again a no show leaving me to grovel to customers about their items not turning up. Again I ended up dropping them off to a parcel shop. Not good when you have paid for a collection service & end up taking them yourself. They won't be getting the benefit of doubt again. If your looking for a good courier look elsewhere. You pay premium price for a low rate service.