“Every time I wanted to do the simplest thing I had to telephone because there isn't any way to email them and when I used the online facility on their own website to cancel my renewal I was told that I cant cancel it online I have to call, matt in renewals said to me that it needs removing from their website but that doesn't change the fact that it is on their website and I used it. If I cant use it to inform them then why is it on the website? They renewed anyway and are now trying to charge me £140 to cancel. every call takes a minimum of 15 minutes, often longer. When trying to transfer my insurance to my new car I spent 20 mins in a queue, gave up and had to ring later when I was at work waited 25 minutes to be told I had to pay then and there using my card or they couldn't transfer my insurance. I was at work and didn't have my card with me. Useless service and in this day and age it isn't acceptable to have to ring and wait in a queue to do the simplest things. Their admin fees are too high and when I did make a claim, when someone ran into the back of me at a roundabout, they had my car for two weeks simply to change the back bumper. Avoid.”
“I have used this service for a couple years and have always found the operators/customer providers very efficient and polite :~D
Administration fees... not so sure :~(”
“I have been with One Call Direct since 2010 and have been delighted with the quality of both the product and service since day 1.
I have just used Live Chat for the first time; 'chatting' with Esme. She was able to answer my query swiftly while being clear and concise in her reply; leaving no room for ambiguity. I was very impressed.
I look forward to many more years of insuring my car through One Call Direct and would highly recommend.”
“Rebecca Thompson was courteous, clear & efficient - she didn't leave me waiting on the phone, she rang me back! The policy was outlined very well & I didn't feel pressurised into going ahead with it.
My policy documents arrived as promised via e-mail, on time!
Thankyou
RT6”
“I spoke with LH5 about my renewal quote. I was given all the information I needed in a clear and precise way.
It was a quick and easy process. Thank you”
“I tried to call at 5.30 pm on a Friday and was on hold for 10 minutes without having any idea that I was ever going to be connected, so whilst continuing to hold I tried the Live chat service, which was effective but slow in response; I got the impression that the operator was dealing with more than one customer.
The phone service is poor; customers need to know that they will eventually get to speak to someone and how long that is likely to be, or to be offered a guaranteed call back service”
“Agreed a reduction in excess if I renewed but the documents came thro at the old rate. Live Chat this morning - GAvin agreed to change, but when mailed thro again they were still wrong. Live Chat with Gavvin just now & he mailed the revised docs while I was online, so all ok now”
“I found them to be very helpful, very professional and nothing was to much trouble. I have been dealing with them for approx. 5 years and can not say a bad word.”
