“A quick phone call would have resolved problem more efficiently. Be careful when taking out policy and do not allow them to retain bank details or you shall have a fight on your hands when you try to contact them to cancel. Very underhanded a sly company.( I did tell them not to retain bank details.. but they did anyhow)”
“It is amazing how everything works when taking your money, then everything is nearly impossible when claiming and cancelling. To claim I would be on hold for over an hour each time I needed to speak to somebody. Then my car was away for 5 weeks, the repairs we subpar, some damage was not fixed. Now I am trying to cancel, the live chat never works and they won't speak over the phone.”
“Shocking responses on their chatline, suggest you are either lying or stupid said I'd chosen the wrong option to be put through to - fact was I clicked the link the website directed me to. Broker fee £30 for renewal - what did they do for that? = nothing! Then £35+ for cancellation even though it took me 3 days to get through to someone on the chatline - I don't have hours and hours of free time waiting for them to answer even though they seem to thin I do - i would avoid at all costs”
“awful - one of the worse companies I've ever dealt with. Impossible to contact - 8 weeks later no reply to multiple emails and chats for a claim. Refuse to register or acknowledge complaints. Repeatedly called when they were unsure of the details to ensure one of their 'claim handlers' could 'manage' accountability for accident. ignored repeated calls to have car uplifted from unsafe location then from private property.”
“One Call Insurance might be a suitable name if you are buying a policy it certainly does not apply if you have a query or want to make changes as there are no contact details where you can speak to a human. Eventually got on their Chat Line after click on the Complaints tab suspect this side of the company is run my machines! Beware cheap insurance has to be paid for somewhere.”
“A Service called One Call that you cannot Call!
I broke down in my car on the M62 Motorway and could not get through on the One Call phones number. An automated voice asks that you log into an Online Portal. This is not acceptable when you are stuck on a hard shoulder in the pouring rain with lorries and cars thundering past at 70mph. I had to pay £150 for an alternative breakdown service.”
“Wanted to cancel my renew insurance. No phone number working. They don't answer on their online chat either. No way to contact them. In the end got through to 'complaints' and cancelled. I will never use them again.”
“Excessive costs to make amendments to your policy ie change of vehicle £47 when the policy was only £106 to start with. If I wanted to cancel the policy that was £56.00 fees for using the breakdown service . No phone lines to call all correspondence done via email or live chat. Proceed with caution”
“Worst insurance company Iv ever had. Every single week for 7 month I got a text message saying my policy will be cancelled today. I kept on messaging asking why. The response was stupid things.
Then i got a letter in post saying my insurance was cancelled nearly a month ago. So Iv been driving with know insurance for a month without knowing.”
“am 55 years old and had insurance since I was 18
I have full no claims and called to add a named driver to my insurance and was told it would be an extra £510 the year fully comp insurance was half this amount and have never been charged for an extra driver before! Appalling never go with company again”
“I won't use you again. Ridiculous charge to change my car mid way through policy.....all to receive a rubbish scanned copy of new documents via email.
Horrific customer service via live chat.
Terrible communications.
It was like you were doing me a favour by taking my business!”
“I have not recently taken out my insurance as it is not due until 23rd April 2017. I am now concerned about what you have done and if you have removed any money from my account. I have not received an email stating what my renewal charges are yet, I need to check out my options. Previously a wonderful service but this is causing me to panic. Jean Kemp”
“I have recently moved. So advised thee new address. The 2 other car insurances in the household decreased. One Call increased and charged an admin charge which the other 2 did not. I asked to cancel and was told that cancellation would cost £123 (policy is 6 halfway through) I investigated the cancellation charge. There is nothing in my policy docs it is just a charge put on by One Call, whose policy document states £55.99 cancellation. The extra is discounts that are added at inception are cancelled and now are charged.
I WILL BE CANCELLING AND NEVER RETURNING. It is still cheaper to cancel pay the charge and insure for a year elsewhere.”
“ridiculous and extortionate increase to almost double premium for address change relating to house move of approximately half a mile. will certainly not accept renewal when due and will actively disuade friends from insuring with one call”
“Worst insurance company I have ever dealt with in the event of a claim, should be called NO CALL because they don't contact you. Steer well clear everyone”
