“Found company very difficult to deal with, unclear and misleading communication from representatives- will not be renewing policy with this company!!!!”
“disgraceful company to deal with,as you go through policy there are catches all the way through.You accept somethingand then something else turns up.We cancelled after four days and it took numerous phone calls to get a refund.”
“Would NOT recommend this insurance provider. All communications have been laborious. Multiple requests for information were satisfied yet no one seemed to be updating the systems at One Call, this lead to numerous letters threatening to cancel my policy, this continued even after I'd spoken to multiple people and had uploaded documents numerous times to their online portal.
Overall a very poor, dissappointing and increasingly frustrating process.”
“In simple terms I am in the process of cancelling both my Home Contents and Car Insurance with One Call
I would not recommend them as an Insurance Broker to my worst enemy !!
Customer service is the worst I have experience to date.”
“very bad experience with one call made mistake your end said you would repay my money but said i had to wait six weeks still waiting 10 months later .would not recommend to my worst enemy.”
“they had the card details wrong and never emailled me or sent a letter to tell then cancelled the policy and wanted the full payment wouldnt recomend and never been on your site since.”
