“With only 68 days of my cover left, I had to call the One Call insurance breakdown cover because I had a puncture and I couldn't get the wheel off. I was told the basic breakdown cover that's free with the policy doesn't cover wheels or tyres. I was told I would need to upgrade to gold cover for £99.95 to get a call out. What else could I do? I had to pay. I'm very annoyed to find that the standard cost to upgrade to gold when taking out a policy is only £59 FOR THE FULL YEAR!!!!. This is opportunistic exploitation of people with no other choice but to pay up. Almost double to cost for less than a quarter of the cover. When I called to complain the response was extremely unhelpful and unresponsive. No refund. No more business from me. Aviva's basic cover does included wheels and tyres!”
“Awful customer services
I was looking for car insurance on money supermarkets and I set up an insurance with One Call online. They sent me an email saying that they would contact me if they require anything else. I decided to pay by instalments so they took my deposit straightaway. Within an hour, I changed my mind and I called them to cancel the contract as my previous company made me a better offer. I waited on the queue for at least 30 minutes and they advised I need to pay £49 administration fee. They are such a liars as in the terms and conditions they adverted a fee of £7.50 if you cancel the policy within 14 days. Of course I decided after all to cancel it and they told me I would get my refund (I paid 65 pounds for the deposit so they would give me £16 as they would keep the administration fee) within 3-5 working day and they will send me a letter to confirm cancellation. After 5 working days I did not receive neither a letter nor my refund. On the contrary I received an email where I could log in to see my insurance and they set up the direct debit. I do not know what to do with them. PLEASE AVOID”
“Taking out the policy was very frustrating, after putting in different details (I had initially underestimated my mileage) and getting a lower quote they would not recompensate me for the difference and would not let me take out the new quote if I cancelled the initial quote. I was cut off several times and told different things each time. I ended up on a low mileage policy which said in the small print that it would be invalid if I went over however they wanted to charge me a huge amount to increase the mileage. I then got letters telling me my policy was going to be cancelled when they did not receive the required documents even though I had uploaded them onto their site. I thought the customer service was dreadful and have never had those issues with any other insurance company. I will definately not go with them again.”
“Don't touch this Company with a barge pole. We insured our car with them through Compare the Market. The price started at £280 and then escallated to £484. We obtained a quote from LV, which came out at £401 with more cover and less restrictions. When we tried to cancel after 2 weeks we were told that it would cost £374 to cancel. Surely this is a rip off. We will be taking this matter further.”
“Cancelled my insurance due to company car. Told I'd have to pay £55 cancellation fee which was never explained at the beginning. Then received bill for £85.29 for cancellation and admin which is 40% of the total annual cost! I would never use them again nor recommend them.”
“Said my payment was declined and it ended up costing me another £80 . Next day I phoned Barclaycard and said problem was at their end . A bunch of Money grabbing Clowns !!!”
“If you need to know about these read this review
http://forums.moneysavingexpert.com/showthread.php?t=2312843&page=9#topofpage
Worst company ever dealt with!!!!!”
“I doubt the validity of the 5 star remarks because I wont advise anyone to go with One call. I called as part of my policy when II had a home emergency and they said they would respond within 24 hours but no one responded. I called back the following day...my ceiling still leaking, and they said that 24Hours had elapsed that it was no longer an emergency. They kept tossing me back and forth - refusing to take any action...I now have to find a local contractor to help me because One call have refused to help even though I told them the ceiling is still leaking although at a reduced pace. they would rather the ceiling cave in on me and my family and maybe someone dies first before they take action, stay clear of them, they are not to be trusted. once i sort this issue out i will cancel the policy. Its criminal and i will be taking things further with the ombudsman to look into them, From Ifeoma Onyekwelu <ifeoma.ebele@gmail.com>”
“I phoned one call for a change of vechile insurance on the30th of July received a quote and told it would be held till next day on the 31st July i purchased the new car when i phoned one call they said the had no quote reference and they could not get me the insurance id been quoted after 1 hour on the land line and 2 calls on my mobile while i was on hold on my land line i eventualy had to settle for a higher insurance than quoted or loose out by having to sell the car i just purchased i wonder if this will be put on there review display to be honest if i were them i wouldnt as it does not show them in a good light”
“Horrendous experience with this company, if you are communicating with them keep your own log of what was said and when for they seem to make it up to suit themselves. The operators where completely unreasonable and so was their service”
“Steer clear of One call Insurance! Many people have had problems, me being one of them. Just remeber you pay for what you get hence why they offer such low priced insurnance. I made this mistake please learn from it.”
“Accept liability on your claim without consulting with you, they don't keep you up to date with anything Iv had to do all the chasing. 3 calls just for my documents and then they are wrong. I wouldn't recommend my worst enemy.”
“Ar6 speaks to fast and seems uninterested in any questions I had. Got to the point I had to ask to speak to someone else. Ar6 also was unable to get the documents emailed over to me, again I had to ask someone else to do it for me. All other agents seam to take the time and listen and get things done. Very difficult agent to deal with ar6.”
