“I was very pleased with how AA2 - your customer service representative dealt with my requests, understood my needs and gave me an excellent quotation.”
“Awful customer services
I was looking for car insurance on money supermarkets and I set up an insurance with One Call online. They sent me an email saying that they would contact me if they require anything else. I decided to pay by instalments so they took my deposit straightaway. Within an hour, I changed my mind and I called them to cancel the contract as my previous company made me a better offer. I waited on the queue for at least 30 minutes and they advised I need to pay £49 administration fee. They are such a liars as in the terms and conditions they adverted a fee of £7.50 if you cancel the policy within 14 days. Of course I decided after all to cancel it and they told me I would get my refund (I paid 65 pounds for the deposit so they would give me £16 as they would keep the administration fee) within 3-5 working day and they will send me a letter to confirm cancellation. After 5 working days I did not receive neither a letter nor my refund. On the contrary I received an email where I could log in to see my insurance and they set up the direct debit. I do not know what to do with them. PLEASE AVOID”
“Connor CG6 was very helpful, what I thought was going to be difficult to resolve was dealt with extremely well by Connor who went out of his way to help me and sort out the problem”
“Helpful, friendly and acknowledged the fact i had been with one call for 4 years, so he went the extra mile to make sure my problem was sorted out satisfactorily.”
“I have to say the whole process of renewing my home insurance was seamless - Emma, the One Call representative (username EM1) was excellent - friendly, efficient and informative. I definitely recommend this company.”
