“Had to argue for claim to be settled, poor customer service by initial call handler and person in charge of claim.Had to complain and finally due to my persisistance claim was settled. Took too long but got there in the end.Would not recommend them due to this”
“I had to call several times to ensure the policy was correct, but the staff were knowledgeable, I obviously wasn't asking the right questions.
MB9 was the best of those I spoke to”
“The last customer adviser I spoke to KB6 was very helpful and was able to rectify the problems I had received when trying to obtain insurance with Zenith. When I purchased a policy through Zenith using One Call it was nothing but a head ache that I wish I had never started.
Kimberley was excellent though and turned my experience with One Call around. Thank you”
“I spoke to Maxine (MB9) who was very helpful, efficient and resolved my query very quickly.
Well done for offering such an easy to use service - household insurance can be such a hassle. I will recommend OneCall to friends and family.
Kind regards
Ros Snowdon”
“Service today was provided by customer service agent RT6 who provided clear advice and instructions on what would happen during the process of renewal. She also competently answered any questions.
The whole process this time happened smoothly.”
“I rang up to see if they could better the renewal quote they had sent me before shopping around. I spoke to username KB6 and although the price she quoted was only a bit cheaper the excess was less and the insured amounts were more.”
