“very pleasant telephone manner kept me informed even when putting me on hold - effecient great service from KB6.
The part I did not like was after call ended I had to listen to a recorded message which was not relevant as i had paid annually but the initial message implied my insurance would be cancelled if i did not listen to the full recorded messasge i think this should be reveived as not great service”
“The lady on the phone was very helpful, polite and cheerful. Actioned my request speedily and checked there was anything else she could assist me with. Very happy with her telephone manner and professionalism.”
“I have found Nathan very good to deal with, I asked a question / query and he got straight to the point and sorted out the needed amendment to my current policy: very good indeed
User name NS7”
“I currently have my car insurance with Onecall. During a call to explain I had moved address I asked if Onecall did home insurance. I was transferred to Kimberley. She was extremely helpful polite and friendly. I bought home insurance as a direct result. I would definitely recommend a friend.”
“LC1 was the user name of the person I rang to confirm that I was so impressed with the company that I was happy to stay for a second year.
Fancy finding an insurance company which gives you an excellent deal in year 2. Fantastic to be able to use a UK call centre. The paperwork is easily understood and comes through via email at the time of the policy change.
Very impressed with my dealings with them”
“KB6 provided clear details relative to the policy I was about to take out. She answered all my questions without hesitation. Very pleased with the service”
“After an initial online application, I followed up via telephone to ask other questions and to ensure the online entered details were sufficient. The person I spoke to was very helpful and clearly knowledgeable. Insurance documents were received by email before the conversation ended. Very good service and insurance was underwritten by a large reputable company.”
