“One Call rang me to make sure I had received my renewal documents, which I hadn't due to me changing my email address. The gentleman I spoke to did this immediately and also reduced my excess by a considerable amount . All in the space of 5 minutes! There was no pushy salesmanship, only very polite and helpful customer service . Well done and thank you.”
“I have used this service for a couple years and have always found the operators/customer providers very efficient and polite :~D
Administration fees... not so sure :~(”
“I have been with One Call Direct since 2010 and have been delighted with the quality of both the product and service since day 1.
I have just used Live Chat for the first time; 'chatting' with Esme. She was able to answer my query swiftly while being clear and concise in her reply; leaving no room for ambiguity. I was very impressed.
I look forward to many more years of insuring my car through One Call Direct and would highly recommend.”
“Rebecca Thompson was courteous, clear & efficient - she didn't leave me waiting on the phone, she rang me back! The policy was outlined very well & I didn't feel pressurised into going ahead with it.
My policy documents arrived as promised via e-mail, on time!
Thankyou
RT6”
“I tried to call at 5.30 pm on a Friday and was on hold for 10 minutes without having any idea that I was ever going to be connected, so whilst continuing to hold I tried the Live chat service, which was effective but slow in response; I got the impression that the operator was dealing with more than one customer.
The phone service is poor; customers need to know that they will eventually get to speak to someone and how long that is likely to be, or to be offered a guaranteed call back service”
“Agreed a reduction in excess if I renewed but the documents came thro at the old rate. Live Chat this morning - GAvin agreed to change, but when mailed thro again they were still wrong. Live Chat with Gavvin just now & he mailed the revised docs while I was online, so all ok now”
“I found them to be very helpful, very professional and nothing was to much trouble. I have been dealing with them for approx. 5 years and can not say a bad word.”
“My contact with Steven SH4 this morning was really positive - he was polite and helpful through out our contact and gave me peace of mind about a subject I find quite confusing and stressful at times. There was a technical problem with taking payment for my insurance but Steven helped to resolve this quickly and did so in a helpful and reassuring way. It is so good to experience such great customer service! Thank you”
