“Excellent service. The insurance consultant was very friendly and knowledgeable. The whole thing was completed in approximately five minutes and we'll explained. The policy came through immediately. Very impressed would recommend.”
“I confirm that AA2 (Amy Anderson) dealt with my renewal today in a quick and professional manner and I would not hestiate in recommending One Call to my family and friends.
Julie Turner”
“CB8
Excellent customer services. Gave me a good deal on my renewal.
My only criticisms are: I recieved a text message from one call with a promise of £25 cash back if I renewed with them. There was a terms and conditions that wasn't live. I couldn't check the terms and conditions through that text. I renewed and was sat eagerly waiting for my £25 cash back. I needed to contact one call by their online chat service which is very good to enquire about providing my no claims details. I did ask where my £25 was. I was told its if I tell a friend about one call. Another operator told me it had been knocked off my renewal and a third told me I'd recieved the £25 if my renewal was over £250. I haven't recieved the £25 to date. This small issue has made me consider one calls credibility and I'm thinking of making a formal complaint as this is a credit agreement. I think it's very cheeky texting my private number with a false and possibly fraudulent promise. Stop texting me with false claims.”
“I am very pleased with the service that was provided today and in the past when I had to make a small claim. The service provided has always been excellent and I would not hesitate to recommend One Call to friends and family. Great Service. Thank You.
Julie Turner”
“got through on the phone extremely quickly - MB9 was very quick at her job and helpful - no waiting around emailed updated documents to me while on the phone - cannot fault!”
“Really good service. Used a comparison website, very competitive quotation. Spoke to ar6 really straightforward to set up and very helpful. Phones answered really quickly.”
“When my notice of renewal arrived I phoned to see if it needed any alterations. Amy AA2 was very helpful and pleasant. She went through the insurance items with me and even managed to get a slightly smaller fee! She explained everything well and I felt as though my custom was valuable.”
“The young lady I spoke to this morning, regarding taking out the hire car policy as an extra to the new car insurance policy,was RD4 - Regan. She was very efficient and confident in her knowledge of the product. Well done.”
