“Receptionist are always so rude Absolutely horrendous service every single time. So hard to get dog friendly taxis Can't wait for Uber taxis to take over Lancaster.”
“An 848848 taxi ran into the back of me, the driver assured me that things would be settled privately as the owner does not like to go through insurance. I stupidly took his word for it!! Not heard anything since and nobody is responding to my calls!!!”
“I prebooked a taxi to take me to the train station hours in advance, and it didn't show up , so I had to cancel it as I'd never get to the station in time. And had to catch a later train an hour later.”
“We ordered a taxi at 10.15pm at night we were confirmed that we would get a taxi at 12.05am when the taxi didn’t arrive and we asked where the taxi was we were told that we were being rude even though we were just asking where the taxi was and because we quried it we were told we were rude when we weren’t all we were doing is questioning where the taxi was then they said we were rude and cancelled the taxi, very horrible person on the call saying that we were rude when they were being rude”
“I pre booked 3 taxi's for Sat 26th Nov a return journey, paid upfront £90 for all taxi's. Taxi's going was fab can't fault then turned up in time, the return journey was for 11.30, one turned up and the other 2 at 12.30 still hadn't arrived to be told when I phoned many times that it doesn't matter that I pre paid they can't guarantee them for the time asked. We stood for over an hour with 3 kids in the cold. In the end we got a lift home with someone and this disgusting company will not refund us for the taxi's that didn't turn up. Would never recommend them to anyone.”
“OMG. Despite telling the call handler that I wanted to pay by card, my taxi driver decided he wanted to cash half through the drive and demand cash. He called me a fat wanker. Externally polite.”
“Taxi driver was very rude and when I got out to get cash from machine he kept the meter running where as other taxi drivers will stop the meter once I get out.”
“Sat night very rude receptionist was whispering to another when we'd walked in didn't acknowledge us then said our friend was too drunk to go in a taxi who's shoes had literally just broke so was walking funny she wasn't aggressive or anything just simply wanted to get home and we was brushed off. To be honest what if she had bad friends that left her would she of had to walk home and possibly something happen because this lady decides she's too drunk ???”
“I phoned for a taxi to bring my grandson home from his other nannas at 10 last night it came at 20 past my disinter seen him to the taxi an he refused him said because he is 13 he can’t travel alone but he has been getting taxis all week day an night I think it’s disgusting that he drove off an just left him stranded an had to walk home alone it was gone 11 by the time he got back it’s bloody shocking”
“Absolutely useless!!
Don’t use this company. We ordered a taxi a few days ahead for 6am to catch 6:29 train to airport, very important for long distance flight. After repeated calls the taxi was eventually sent leaving us 1 minute to get the train. VERY STRESSFUL. This is a shamefully greedy and badly organised company. We will NOT use again.”
“The taxi driver was very rude and impatient when I had a broken arm. I have had such a bad customer service attitude anywhere else in the world. Won’t be using agsin”
“We ordered a taxi booked for midnight for two adults and two children under 12. The youngest being 6. We booked our taxi at 7pm and the taxi didn’t show. We had to call more than four times in total to find out where our taxi was and all times were told it was enough route to us which it wasn’t. Nearly an hour after it’s due time it finally arrived. Worst taxi firm ever. Completely understaffed! Why bother taking bookings if you can’t fulfil them. Lancaster council has to take action to bring better service. Because this encourages people to drink drive!!”
“This is a story of two halves. Taxi chap from Lebanon picked us up from hotel and dropped to restaurant next to their taxi office. Lovely chap, really knowledgeable. So naturally after dinner we went directly into the office next door for our return ride. My word, the dark haired woman behind the desk was SO rude. I have never been spoken to in the way she spoke to me. We are a family of 2 adults and 2 children. It was incredibly rude and unnecessary. Needless to say we walked out and used a different taxi company. Desperately sad for the chap who picked us up on the ride in as he’s definitely wasted being associated with this company. AVOID!”
“Turned up over 15 minutes late, no chance of getting to station in traffic.
Called and excusevwas, it was my fault for not booking at 8.15!!!
If you cant plan, don't take the booking.
Can also do without the arrogant woman on the phone.
No apology no nothing just my fault!!
Use 01524 32099 from now!!!”
“they are pathetic, greedy and arrogant. they dont keep their promise. misbehave on asking for not fulfiling their promise. over charge for nothing...overall a nightmare to travel with”
