0800repair Reviews

Name: 0800repair
Address: Picktree Court, Picktree Lane, Chester le street, Durham
Rating: 2.69

2.7 Rating 90 Reviews

41 %

of reviewers recommend 0800repair

2.7

Based on 90 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About 0800repair:

Choose a locally based and nationally known appliance repair service, repairing washing machines, cookers, fridge freezers and other domestic appliances. 0800 REPAIR is one of the largest professional appliance repair companies in the UK. A team of qualified engineers are always ready to help householders and businesses deal with breakdowns which can inconvenience.

Phone:

0800 737 247

Location:

Picktree Court, Picktree Lane, Chester le street
Durham
DH3 3SY

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0800repair 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

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“Terrible! Called before Christmas 2021 to report fault and book repair, 3 weeks later no one called so called back. They has no excuse why I had not been followed up they theyn took another one 8 days to send engineer, and when he arrived he didn’t have the parts even though they had had an extensive report on what was wrong with the machine. That was 2 weeks ago and not heard back since!!! I’ve just called and they said they cannot tell me when this will be repaired as they need the parts which they don’t have!! Absolutely terrible, I’m now going to complain to AO”

Helpful Report

Posted 4 years ago

“Very happy indeed Dayne came out explained exactly what was wrong with my washing machine ordered the part needed and back within the week to repair top job..”

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Posted 4 years ago

“we are very happy with our repair. very polite compitent engineer. He was a pleasure to have in our home”

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Posted 4 years ago

“Don't bother with this outfit Been waiting for 2 months on 5 occasions the night before get a text message part not arrived Not fit for purpose”

Helpful Report

Posted 4 years ago

“I had a really bad experience with 0800repair . I would not recommend their services to anyone !!Endless phone calls made to find out what was happening they promised to call back and never did.customer service is terrible.”

Helpful Report

Posted 4 years ago

“Absolutely awful. They installed our boiler. The pipe they were meant to come back and sort back in march. Of course didn't cause any issues going into the warmer weather. Now been without heating and hot water for over a month. Everytime I ring they say I'll get a call back which never happens. Have now reported to gassafe. Have two children under the age of 4 aswell. Ideal even came out as they refused to come before they'd been and they've said the people who installed it need to come and sort the pipe. Awful company”

Helpful Report

Posted 4 years ago

“I have warranty through Hisense who have instructed this company and I have been waiting for a dishwasher repair since 4th November. An engineer came out on the 12th November and confirmed that the issue was down to a faulty part that needed to be replaced. A follow up appointment was booked for 15th December advising that an engineer would arrive between 8-9.....no one turned up. Upon logging into the portal I could see my Hisense repair had been cancelled so I called the helpdesk who advised that the repair was still ongoing but were still awaiting parts? To date, 04/01 I have had no further communication or updates so have now been nearly two months without my appliance. Shocking customer service.”

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Posted 4 years ago

“5 star of disgusting service absolutely rubbish service gone three months without cooker”

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Posted 4 years ago

“Awful customer service, loads of chasing up and hung up on me few times, wouldnt recommend to anybody. and obviously they didnt repair my fridge.”

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Posted 4 years ago

“Wish I could leave a zero point review. Microwave fitted with new kitchen stopped working. Rang to arrange engineer to fix - the most unhelpful and rude customer service staff. Finally arranged an engineer visit almost two weeks later (first available). Received a text advising to expect a call from the engineer by 9am on the morning of the visit - nothing. Chased using the link, but dealing with a bot, not a person. Have just called customer service again, placed on hold for 20 mins and then automatically cut off and advised to ring again. Shocking service. Still no engineer............”

Helpful Report

Posted 4 years ago

“I am absolutely disappointed in your service it has been an absolutely nightmare from day one, to now get home from work and receive an email to say you have cancelled my repair 3rd time of trying to get my repair fixed and 2days off work (because we are all made of money to be able to keep taking days off work for you to attend and fix appliance) I have also stated I have a sick child under great ormonds street who this is impacting due to it being winter and I am unable to have clean dry laundry and bedding to attend to his medical needs! Absolutely no care or consideration for your customer! But state on your website that you can do a same day or next day repair call out service, your complaints team also obviously do not see to complaints either instead they just clearly brush them off, you should not advertise you repair items instead you should let customers know it is cheaper to go and buy the appliances again as you can get them quicker and cheaper for the amount of wasted time you have to have off of work and wait for the repair to be carried out!”

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Posted 4 years ago

“Absolute Joke of a company, waiting a month to fix our Washing Machine, 3 times we were booked in and every time the ‘Engineers’ (and I use that term loosely) rang and said “we have the wrong part”. They just didn’t want to do it, and then there’s the enigma of the call centre staff, I can only imagine that when they advertised for positions, the criterias must of been 1)have the personality of a park bench 2)make sure you don’t help the customers, but the good thing that has come out of this is that I’ve stopped at least 7 people using this joke Company. Seriously Avoid Avoid Avoid”

Helpful Report

Posted 4 years ago

“Waited in all day phoned me at 4.15PM to say your not coming because you got a popped tyre (have you not got a spare)?”

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Posted 4 years ago

“Don’t trust them! It is a dodgy company!”

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Posted 4 years ago

“Had boiler replacement and only half a job done was left for days for job to be completed. Very poor communication between office staff and engineers would not recommend. Stephen who finished the job was first class.”

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Posted 4 years ago

“How do you give 0 stars? Reported fridge freezer not cooling on 9th July. Have had three visits and frequent rearranged appointments still not working. Always rearrange the day before appointment. List of excuses from part not in, Engineer sick now parts lost in transit. Do not use ,!!!”

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Posted 4 years ago

“Had a new boiler with the eco scheme also chose to have my 12 radiators replaced too opted for a combi boiler to be relocated to the loft,so it was a big job with bricking up wall where old boiler was . There were a few hiccups along the way with wrong size radiators being sent n filter from boiler missing meaning couldn’t use boiler till it was fitted ( so no hot water/ heating for 2 days ) the 2 day job turned into 3 but I have only praise for the guys Liam and John who worked so hard getting the difficult job done keeping me informed every step of the way - Liam had to drive hour n half to fetch boiler filter so I didn’t have to go another day without hot water . Liam n John we’re very professional, knowledgable, polite , friendly and did an amazing job under difficult circumstances, they were very tidy taking every bit of rubbish away and cleaned up throughout as had to go in every room with me having radiators replaced too - if u are lucky enough to have Liam n John for your job they will not let u down .”

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Posted 4 years ago

“I had my cavity wall installation removed by 0800repair over 8 weeks ago ia am now waiting for them to refill it I have phoned up loads o f time to see when will they be comeing to do it they are supposed to be doing it on eco scame every time I phone up they fob me of with lies I ask to speak to a manager they say I’ll get him to phone you back they never do this 0800repair group is the worst company I have ever dealt with keep well a way from them I wish I never went with them I am now speaking legal advice a gainsed this company”

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Posted 4 years ago

“The engineer, Graham Telfer, came promptly this morning, as he said he would, to fix my fridge freezer. He worked conscientiously and professionally and did an efficient and effective job. I am happy with the job that he did--the fridge freezer is now functioning well. Thank you for your help with this matter. Much appreciated Trevor”

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Posted 4 years ago

“Had a boiler installed from the green scheme. The service contract was with 0800 and believe me such a useless company that they took over 8 weeks to sort a problem. Had a new issue of no water and waiting for over 3 days for a call back. Please avoid this company as they are not into customer service. Those who have no issues you are lucky. There is no one to raise it to manager and all they have to say is someone will call back. I will be calling the Citizen advice shortly today”

Helpful Report

Posted 4 years ago

0800repair is rated 2.7 based on 90 reviews