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0800repair Reviews

2.7 Rating 85 Reviews

41 %

of reviewers recommend 0800repair

Company Reviews

2.7

Based on 85 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Read 0800repair Reviews

About 0800repair:

Choose a locally based and nationally known appliance repair service, repairing washing machines, cookers, fridge freezers and other domestic appliances. 0800 REPAIR is one of the largest professional appliance repair companies in the UK. A team of qualified engineers are always ready to help householders and businesses deal with breakdowns which can inconvenience.

Phone:

0800 737 247

Location:

Picktree Court, Picktree Lane, Chester le street
Durham
DH3 3SY

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0800repair 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These were employed by my housing association for a full new boiler .He turned up 1 hour late , the guy delivering the boiler asked him about it as he was waiting . He was met with ‘ well I had to drive 30miles and didn’t want to be sitting around early waiting ! ‘ full of attitude . Damaged carpets and new rug . Tripped electric without realising so the fridge freezer went off . Set of the fire alarm and didn’t bother trying to stop it or open a window . Didn’t explain anything that was going to happen . Job took 4 hours and then left waiting for the electrician with no time scale given. The only good thing was getting the job done today instead of in 3 days time as there had been a cancellation.”

Posted 3 months ago

“I worked for these villains who were slave drivers to both their office staff and repair engineers. The attitude of ghe management is so lobg as 8 out if ten cystomers are satusfied ghey are happy to let engineers literally do a bad job then run away from the job. I have hsd to be on the phone to a man on hus own in his 80s being tokd he has to pay 325 pounds for his repair contract in gull rather than by the month so he can get a boiler repair in snowy weather. As a team I was told to buck ideas up when she appeared an hour after work started every day. Horrible exploitative company whose management literally run away from problems.”

Posted 4 months ago

“Total scam artists with the gov boiler grant scheme.”

Posted 1 year ago

“Awful service and performance. One engineer came round to fix a broken tumble dryer - no improvement at all. Another engineer came a few weeks later with a new part - said it would fix the problem - the whole appliance stopped working completely. Doesn’t work at all now. Multiple emails to customer contact who refused to sympathise and took no further action. Thanks for coming round breaking my stuff and getting paid for - absolute shambles and a total rip off joke.”

Posted 1 year ago

“I had a problem with my brand new dishwasher. An engineer came out and fixed it however dropped it and broke all of the legs off it. He re-ordered the legs and said it would take 2 weeks. Another engineer then comes to the house and the first engineer had not ordered enough legs. 2 weeks later another engineer comes out and the legs won’t go in because there is part of the broken leg still inside. No one contacts me. I put in a complaint and no one acknowledged it. I had to call them and eventually they gave me a replacement code and told me to take it back to wren kitchens who we initially bought it off. I’m still going through this process and I’m 2 months without a dishwasher. I emailed over another complaint and still no response, acknowledgment or apology. AVOID this company!!”

Posted 1 year ago

“Absolute cowboys and that’s being kind to them! Save your money and go elsewhere. They are a complete waste of time and have butchered my appliance. 5 visits and they still haven’t got a clue what the issue is! Incompetent!”

Posted 1 year ago

“Application for a new government backed boiler was a total nightmare with this company, they put nothing but obstacles in your way making the process as difficult as possible, because my post code was missing from land registry they told me a needed to get a solicitor to change this info, crazy as a previous company had already approved my application without hoops and hurdle's to jump through.”

Posted 1 year ago

“Called me earlier today to rearrange a appointment, then I received a text to say appointment scheduled for 2 weeks as part has not arrived?? Part was there when I called in the morning, then I'm told it was lost?? Honestly you could not make it up, also because LG warranty job, no concern for the customer. AVOID!!!”

Posted 2 years ago

“Absolutely useless. Three attempts to fix a simple problem on our dryer. Wrong parts, no shows, lack of follow up. Waste of time”

Posted 2 years ago

“0800 is an Absolute Joke. 1st engineer visit 28th Jan. main motor seal gone, ordered a new main motor. 2nd engineer visit 7th Feb, a faulty part was supplied, another visit needed. 3rd engineer visit booked for the 17th Feb. What kind of an operation is this??? I’ll pay someone else to fix it.”

Posted 2 years ago

“Terrible! Called before Christmas 2021 to report fault and book repair, 3 weeks later no one called so called back. They has no excuse why I had not been followed up they theyn took another one 8 days to send engineer, and when he arrived he didn’t have the parts even though they had had an extensive report on what was wrong with the machine. That was 2 weeks ago and not heard back since!!! I’ve just called and they said they cannot tell me when this will be repaired as they need the parts which they don’t have!! Absolutely terrible, I’m now going to complain to AO”

Posted 2 years ago

“Don't bother with this outfit Been waiting for 2 months on 5 occasions the night before get a text message part not arrived Not fit for purpose”

Posted 2 years ago

“I had a really bad experience with 0800repair . I would not recommend their services to anyone !!Endless phone calls made to find out what was happening they promised to call back and never did.customer service is terrible.”

Posted 2 years ago

“Absolutely awful. They installed our boiler. The pipe they were meant to come back and sort back in march. Of course didn't cause any issues going into the warmer weather. Now been without heating and hot water for over a month. Everytime I ring they say I'll get a call back which never happens. Have now reported to gassafe. Have two children under the age of 4 aswell. Ideal even came out as they refused to come before they'd been and they've said the people who installed it need to come and sort the pipe. Awful company”

Posted 2 years ago

“I have warranty through Hisense who have instructed this company and I have been waiting for a dishwasher repair since 4th November. An engineer came out on the 12th November and confirmed that the issue was down to a faulty part that needed to be replaced. A follow up appointment was booked for 15th December advising that an engineer would arrive between 8-9.....no one turned up. Upon logging into the portal I could see my Hisense repair had been cancelled so I called the helpdesk who advised that the repair was still ongoing but were still awaiting parts? To date, 04/01 I have had no further communication or updates so have now been nearly two months without my appliance. Shocking customer service.”

Posted 2 years ago

“Awful customer service, loads of chasing up and hung up on me few times, wouldnt recommend to anybody. and obviously they didnt repair my fridge.”

Posted 2 years ago

“Wish I could leave a zero point review. Microwave fitted with new kitchen stopped working. Rang to arrange engineer to fix - the most unhelpful and rude customer service staff. Finally arranged an engineer visit almost two weeks later (first available). Received a text advising to expect a call from the engineer by 9am on the morning of the visit - nothing. Chased using the link, but dealing with a bot, not a person. Have just called customer service again, placed on hold for 20 mins and then automatically cut off and advised to ring again. Shocking service. Still no engineer............”

Posted 2 years ago

“I am absolutely disappointed in your service it has been an absolutely nightmare from day one, to now get home from work and receive an email to say you have cancelled my repair 3rd time of trying to get my repair fixed and 2days off work (because we are all made of money to be able to keep taking days off work for you to attend and fix appliance) I have also stated I have a sick child under great ormonds street who this is impacting due to it being winter and I am unable to have clean dry laundry and bedding to attend to his medical needs! Absolutely no care or consideration for your customer! But state on your website that you can do a same day or next day repair call out service, your complaints team also obviously do not see to complaints either instead they just clearly brush them off, you should not advertise you repair items instead you should let customers know it is cheaper to go and buy the appliances again as you can get them quicker and cheaper for the amount of wasted time you have to have off of work and wait for the repair to be carried out!”

Posted 2 years ago

“Absolute Joke of a company, waiting a month to fix our Washing Machine, 3 times we were booked in and every time the ‘Engineers’ (and I use that term loosely) rang and said “we have the wrong part”. They just didn’t want to do it, and then there’s the enigma of the call centre staff, I can only imagine that when they advertised for positions, the criterias must of been 1)have the personality of a park bench 2)make sure you don’t help the customers, but the good thing that has come out of this is that I’ve stopped at least 7 people using this joke Company. Seriously Avoid Avoid Avoid”

Posted 2 years ago

“Waited in all day phoned me at 4.15PM to say your not coming because you got a popped tyre (have you not got a spare)?”

Posted 2 years ago

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0800repair is rated 2.7 based on 85 reviews