Alpha Academy Reviews

Name: Alpha Academy
Address: 11 Floor, 15 St Botolph Street, London EC3A 7BB, London
Rating: 4.50

4.5 Rating 429 Reviews

86 %

of reviewers recommend Alpha Academy

Company Reviews

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4.5

Based on 429 reviews

Customer Service
Communication Channels	Live Chat

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Phone:

020 3965 2556

Email:

info@alphaacademy.org

Location:

11 Floor, 15 St Botolph Street, London EC3A 7BB
London
EC3A 7BB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having missed my last date to complete my Digital Marketing course - I hoped that I could extend. I was completely shocked & delighted to be accommodated by the team with ZERO resistance and TOTAL UNDERSTANDING 😀 THANK YOU AA!”

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Posted 2 years ago

“I am very happy with the support I receive for Alpha Academy. Thank you team. You are much appreciated”

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Posted 2 years ago

“yeah it's so helpful”

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Posted 2 years ago

“I took the TEFL - Tesol 120 hour Masterclass. On the introduction alone, I found 8 mistakes including some pages with no commentary! In addition the commentary was in very poor English. As an Englishman that has published 10 books over the last 20 years I do feel I know a little about the English language. Having completed the course, I took the mock exam however it did not work and I had a blank white screen instead. After customer service (who it must be said were good) had cleared up the problem which was at their end I took the Mock again. The following week I took the final exam which bore absolutely no relation to the Mock exam. Sadly there were further problems with some multiple choice answers given but no questions! 3 questions were not incorporated into the exam. Then another problem unfolded where i was given a score out of 96!!! What??? It appears I got the required pass mark but this was with in some cases no questions whatsoever!!! I took various screenshots and sent to customer service showing various problems and they must have realised there were varying problems at the Alpha Academy end as it then outlined and stated on the website that 'course under evaluation'. Customer service were helpful and efficient throughout all the problems and rigmarole but I was left with a bitter taste thinking I would have been better setting up a rival course myself. I didn't get my money back or any vouchers so i've gone over to a rival company called 'Of Course' for my next course. I have to say the TESOL course here on Alpha Academy was a bit sloppy and at times confusing and as mentioned the narration was appalling at times with simple words like 'reading' being portrayed as the town in Berkshire rather than the process of looking at a series of written symbols and getting meaning from them!! So reading rhymed with bedding rather than feeding! Remember this course is to teach English! Not good enough.”

Alpha Academy 2 star review on 9th October 2022

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Posted 2 years ago

“I had a very smooth running course on Health & Safety. The online portal is very user friendly, videos/audios very clear and trainers well experienced. I am happy and fulfilled to have Advanced Diploma Certificate in Health and Safety, and not only that i have learned great lessons that will help me to be safe at all times at home and at workplace. I will surely look for more courses via Laimoon. Well done guys.”

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Posted 2 years ago

“Great Customer support. I am very happy to communicate with a real person in the chat box, and not one of those fake ones.”

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Posted 2 years ago

“I ran to your courses at Laimoon.com and I am glad I got you. The course I took is very helpful to me to inline my new career path in the government.. Hopefully you continually offer more discounts on your courses offered. No worries if you find problem with your course taken so there a lot of superb chat customer servicing rep which I personally experienced. I would like to recommend Mr. Sebastian Stan for the job well done and he help me beyond his usual routine and very accommodating. I give him a high 5 if that is your perfect score. More power and keep the quality of your service! --- Philippines VEA”

Alpha Academy 5 star review on 28th September 2022

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Posted 2 years ago

“Great customer service.It was quick and very helpful response. I really appreciate it Jordan.”

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Posted 2 years ago

“Absolutely brilliant courses and the customer service is outstanding - definitely recommend these course.”

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Posted 2 years ago

“excellent bought 1500 courses deal got 26 certificates so far 11 months to go”

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Posted 2 years ago

“It was useful and important we learnt much more things which was not knowing Thank You.”

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Posted 3 years ago

“It was very Useful we learnt much more things”

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Posted 3 years ago

“I saw a voucher on hyperli I enquired about: Complete Teaching Assistant Diploma Level 3 (TA, SEN, Autism, ADHD & Dyslexia) and got a response almost immediately from Stan and another reply thereafter asking if they can assist. It made me purchase the voucher and I hope that I will continue getting this awesome customer service!”

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Posted 3 years ago

“Course is set out easy to understand and complete. Communication is great.”

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Posted 3 years ago

Dear Learner, Thank you for your feedback. We see from the system, you clicked on the Final exam instead of clicking on mock exam and completed it. However, as this was a mistake we are going to offer you a retake free of charge this time. One of our agents will contact you within the shortest possible time and help you with this. Best regards, Alpha Academy Team

Posted 3 years ago

“Yes I found the customer sercvice here to be very efficient and staff were very helpful and friendly. The content of The flower srranging Diploma was well delivered informative and extremely interesting Thank you Noreen Murphy Dublin Ireland.”

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Posted 3 years ago

Hello Murphy, Thank you so much for taking the time and sharing your precious words. Our customers are our first priority, its an honor for us that we could solve your problem on time. Best Regards, Alpha Academy Team

Posted 3 years ago

“Alpha academy courses are incredibly valuable, affordable and reliable. Excellent customer service. I would highly recommend it. Many thanks.”

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Posted 3 years ago

Hello Lili, Thank you so much for taking your time and sharing your amazing experience with us. It is so great to hear that you loved the course. Hope to see you again soon. Best Regards Alpha Academy Team

Posted 3 years ago

“Good experience with alpha academy”

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Posted 4 years ago

Hi Hamid, We really appreciate you taking the time to share your feedback with us. We look forward to seeing you again soon. Best regards, Alpha Academy Team

Posted 4 years ago

“Very good course thanks”

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Posted 4 years ago

Dear Learner, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Best regards, Alpha Academy Team

Posted 4 years ago

“Currently undertaking PRINCE2 Training. I am a nurse and stopped my online training because of the pandemic. The team were very helpful when I asked for an extension and now I'm getting on with it. So far the contents that I've worked through are very good and easy to learn. Hopefully this eventually translates to a successful exam result!”

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Posted 4 years ago

Hi Shella, Thank you for the wonderful review and for taking the time to share your feedback with Alpha Academy. Kind folks like you make our job a pleasure. Please do not hesitate to contact us if you face any difficulties doing your courses. You can contact us directly at info@alphaacademy.org. Best regards, Alpha Academy Team

Posted 4 years ago

“I got a level 3 counselling course for a very reasonable price but did have to pay extra to get a certificate at the end. The course content was set out clearly and easy to understand with a combination of reading and videos to watch. Really enjoyed studying the content. Had huge problems with the exams - first they were not available and there was a LOT of emailing back and forth to tech support who really struggled to solve technical problems. When I was able to access the exams I found the grammar very poor in the questions to the point of not fully being able to understand what was being asked. I feel if the exams were updated this would be a very good beginner course indeed.”

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Posted 4 years ago

Hi Jessica, Thanks for your review and we are extremely sorry for your inconvenience. At Alpha Academy, we are always striving to meet our customers’ expectations and your feedback is much appreciated. I've forwarded the course for a review to the QC team upon receiving your complaint. They will update it as required. In the mean time one of our agents will contact you and try to compensate your loss. You can also reach out to me directly at info@alphaacademy.org anytime for further assistance. Best regards, Alpha Academy Team

Posted 4 years ago

Alpha Academy is rated 4.5 based on 429 reviews