Alpha Academy Reviews

4.6 Rating 417 Reviews
88 %
of reviewers recommend Alpha Academy
4.6
Based on 417 reviews
Customer Service
Communication Channels
Live Chat
Read Alpha Academy Reviews
Visit Website

Phone:

020 3965 2556

Email:

info@alphaacademy.org

Location:

11 Floor, 15 St Botolph Street, London EC3A 7BB
London
EC3A 7BB

Write Your review

Tell us how Alpha Academy made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Alpha Academy 2 star review on 9th October 2022
Richard Rogers
Alpha Academy 2 star review on 9th October 2022
Richard Rogers
Alpha Academy 2 star review on 9th October 2022
Richard Rogers
Alpha Academy 2 star review on 9th October 2022
Richard Rogers
Alpha Academy 5 star review on 28th September 2022
Virgie E. Acar
Anonymous
Anonymous  // 01/01/2019
for over a month ive not been able access my course . 5 x ive contacted customer service with nothing sorted . all you get is it shows your course our end. Well thtas no good if through my login I cant . total waste of money no customer service Ill never use this company again. No customer service look else . ive given them a month to sort it before this review
Helpful Report
Posted 3 years ago
Dear Ian, Thanks for leaving your feedback. I am sincerely apologising for your bad experience with us. This is definitely not the standard of service our learners have come to expect from us. We pride ourselves on the customer service we provide and in this instance, we clearly dropped the ball. We have taken your complaint very seriously and investigating its root to make sure it won't happen again. I have personally checked your issue and found you have started the course and already completed 26% of it. Therefore, I assume your issue has already been taken care of by now. However, I’ll still be reaching out to you personally to find how we can make up for your disappointment and can make the things right for you. Regards, Sam Kingston Customer Support Manager
Posted 3 years ago
I paid for the hard copy of my certificate and it's been 20 days a go but no update. And in the tracking record showing that it has send back to the sender. And I didn't received any positive response from your side. Request you guys please don't pay online to this company for you hard copy of certificate. They are cheater.
Helpful Report
Posted 3 years ago
i need to retake the exam and all charges have been paid 3 times with no success please assist for a refund and retaking the exam
Helpful Report
Posted 3 years ago
Dear Learner, We feel so sorry to know about your annoyance about our course. Our support team will reach you to compensate for your bad experience. You can contact to our support team at info@alphaacademy.org for any further support. Thanks.
Posted 3 years ago
Bought this on Groupon. jumped through hoops to get into the beginners course in spanish. Activted accounrt, registered, redeemed voucher etc, took over an hour to fathom. Eventually gave up. Rubbish.
Helpful Report
Posted 3 years ago
Dear Learner, We feel so sorry to know about your annoyance about our course. Please provide us with your email address so that we can reach to you and compensate for your bad experience. You can contact to our support team at info@alphaacademy.org so that we can sort out your concern. Thanks.
Posted 3 years ago
I purchased this course and started but didn't immediately finish, as it was stated I can take the course at my own pace. Guess what? It's an absolute LIE. I came back a few weeks later, and when I tried to take the course, I got told the course had expired and I needed to purchase it again for more than GBP 300. I'd stay away if I was you. I definitely don't recommend the course.
Helpful Report
Posted 3 years ago
Dear Learner, We feel so sorry to know about your annoyance about our course. Please provide us with your email address so that we can reach to you and compensate for your bad experience. You can contact to our support team at info@alphaacademy.org so that we can sort out your concern. Thanks.
Posted 3 years ago
Rubbish, Problems with buying a course the code didn't work, after many days of automated emails i got a human response. Then issues trying to order my certificate. Nightmare.
Helpful Report
Posted 3 years ago
Dear Learner, We feel so sorry to know about your annoyance about our course. Please provide us with your email address so that we can reach to you and compensate for your bad experience. You can contact to our support team at info@alphaacademy.org so that we can sort out your concern. Thanks.
Posted 3 years ago
Rubbish, always issues and you cant get hold of anyone.
Helpful Report
Posted 3 years ago
Dear Learner, We feel so sorry to know about your annoyance about us. Please provide us with your email address so that we can reach to you and compensate for your bad experience. You can contact to our support team at info@alphaacademy.org so that we can sort out your concern. Thanks.
Posted 3 years ago
Excuses about Covid19 and having no support but they have no knowledge as to what the tutor support are doing, if they are doing anything and if they are answering any questions. I submitted 5 questions to the tutor, 2 messages to the company, 1 call which agreed a return call which did not happen and only managed to speak to someone after I had submitted my assignment. I had to add additional information to say that I had submitted the assignment with errors/questions I had that were not answered through 'no communication'. Not sure whether they will take this into consideration. Be aware that they advertise the course as a cost for hardback copy but before you can submit you have to agree to pay £19 for the PDF certificate, which they say is because the course is accredited but is that not what you have paid the course fees for. A creation of a PDF file does not cost £19. The course is easy to follow, but there are contradictions within the explanations and errors in what you see on screen which is not good for a teaching course when you are relying on them to tell you what the correct way is. When you submit questions they also disappear off your screen when you move on so no way of remembering what you are questioning either.
Helpful Report
Posted 3 years ago
Dear Learner, We feel so sorry to know about your annoyance about us. Please provide us with your email address so that we can reach to you and compensate for your bad experience. You can contact to our support team at info@alphaacademy.org so that we can sort out your concern. Thanks.
Posted 3 years ago
I decided to take the Level 3 SEN Teaching Assistant qualification as it was on Groupon for £15. I'm very glad I didn't spend any more money on it than that, as it's a scam. I probably should have done a little more research, but it's too late now 😆 The course isn't even a recognised qualification here in the UK. The way the course material is set out isn't very user friendly. They have just copied and pasted pages and pages of info from a book on teaching methodologies, with no bullet points, clarification for which parts are actually useful for the exam and no real guidance. They have also used the term "mental retardation". This term hasn't been used in the UK for decades and is seen as offensive, derogatory and outdated. If I used that term in a job interview, I'd never get accepted! Plus the test at the end is only 40 multiple choice questions, of which you only need to answer 60% correctly to pass and you get to do the exam three times in case you don't pass the first time! Pretty much anyone could pass that. If that doesn't say scam, I don't know what does! Please don't bother.
Helpful Report
Posted 3 years ago
Dear Learner, We feel so sorry to know about your annoyance about our course. Please provide us with your email address so that we can reach to you and compensate for your bad experience. You can contact to our support team at info@alphaacademy.org so that we can sort out your concern. Thanks.
Posted 3 years ago
This course is in Spanish. Fo a complete beginner it is impossible to learn this way. You can go as far as vocabulary but then comes grammar and you get lost as the teacher does not even bother to slow down his explanations... Not worth the price. Not happy at all.
Helpful Report
Posted 3 years ago
Dear Learner, We feel so sorry to know about your annoyance about our course. Please provide us with your email address so that we can reach to you and compensate for your bad experience. You can contact to our support team at info@alphaacademy.org so that we can sort out your concern. Thanks.
Posted 3 years ago
It's not CPD courses like they claim, and the little material that makes up the course consist of a little bit of writing about every topic, and some of the topics includes a video stolen from Youtube creators. The fact that they spin this as a diploma is embarrassing, and they can't pay me to actually add this on my CV because this is not even comparable to a short course, never mind a "diploma". Don't waste your money, you WILL be disappointed
Helpful Report
Posted 3 years ago
Dear Learner, We feel so sorry to know about your annoyance about our course. Please provide us with your email address so that we can reach to you and compensate for your bad experience. You can contact to our support team at info@alphaacademy.org so that we can sort out your concern. Thanks.
Posted 3 years ago
first part of course came up ok and i found it very simple to follow but have been trying for three days to continue coarse and it wont load up....I emailed to ask why this was happening...no response so far.very disappointing.
Helpful Report
Posted 3 years ago
Dear Learner, We feel so sorry to know about your annoyance about our course. Please provide us with your email address so that we can reach to you and compensate for your bad experience. You can contact to our support team at info@alphaacademy.org so that we can sort out your concern. Thanks.
Posted 3 years ago
Utter scam. Redeemed a voucher from Wowcher, but received nothing, no login details as promised. Was refused a refund. They just want the money, and don't give two hoots about customer service. Avoid.
Helpful Report
Posted 3 years ago
Dear Learner, We feel so sorry to know about your annoyance about us. Please provide us with your email address so that we can reach to you and compensate for your bad experience. You can contact to our support team at info@alphaacademy.org so that we can sort out your concern. Thanks.
Posted 3 years ago
a waste of time and money
Helpful Report
Posted 3 years ago
Dear Learner, We feel so sorry to know about your annoyance about our course. Please provide us with your email address so that we can reach to you and compensate for your bad experience. You can contact to our support team at info@alphaacademy.org so that we can sort out your concern. Thanks.
Posted 3 years ago
Very difficult in trying to get to the deal you pay for got fed and left it
Helpful Report
Posted 3 years ago
Dear Learner, We feel so sorry to know about your annoyance about our course. Please provide us with your email address so that we can reach to you and compensate for your bad experience. You can contact to our support team at info@alphaacademy.org so that we can sort out your concern. Thanks.
Posted 3 years ago
course expired before I could do i. It was my understanding that the course material would always be available to me.
Helpful Report
Posted 3 years ago
Dear Learner, We feel so sorry to know about your annoyance about our course. Please provide us with your email address so that we can reach to you and compensate for your bad experience. You can contact to our support team at info@alphaacademy.org so that we can sort out your concern. Thanks.
Posted 3 years ago
Would be fine if the course could be downloaded Steer well clear. Money down the drain Just very glad I didn’t lay much for the course Was just an option to do during “lockdown “ Have found a much better alternative on line Be very wary of this
Helpful Report
Posted 4 years ago
Still didn't receive my certificate
Helpful Report
Posted 4 years ago
Waiting refund didnt send certificate paid extra but also issue alpha not certified by cpd they a member but no courses certified so they dont have authority to use cpd logo i have proof today and not by iao either have proof of both i used paypal awaiting resolution not happy please dont use them check cpd official websites and iao
Helpful Report
Posted 4 years ago
Paid for a course on Monday - still waiting for a response from Alpha as there is no course content when I try to start the course. 3 emails and 2 phonecalls later and had no response of any kind. Want to get on with the course and no wasted 2 days so disappointed.
Helpful Report
Posted 4 years ago
Alpha Academy is rated 4.6 based on 417 reviews