Name: 304 Clothing
Rating: 4.51

“Be aware of this company!!! I have placed an order nearly months still haven’t got my order yet, every single time I emailed them the response comes two days later saying will dispatch today then week later asking me to confirm delivery address, Obviously I have input my delivery address when I placed my order!! Poor services!!”

Helpful Report

Posted 1 year ago

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

Posted 1 year ago

“Je suis toujours inquiet j’arrive pas à recevoir ma commande depuis le 18 novembre, je vous envoie des messages pour m’informer et m’aider à le recevoir mais toujours pas de succès”

Helpful Report

Posted 1 year ago

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

Posted 1 year ago

“Poor quality fabric The print is also poor and some of the writing faded.”

Helpful Report

Posted 1 year ago

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

Posted 1 year ago

“Really slow on delivery, and did not receive compensation for it”

Helpful Report

Posted 1 year ago

Thank you for bringing your concerns to our attention. We are sorry to hear that you had a negative experience and would like to address this matter further to ensure your satisfaction. Please reach out to us at help@304clothing.com with additional details about your experience, including any specific issues you encountered. We value your feedback and are committed to resolving any issues you may have. Thank you for giving us the opportunity to improve.

Posted 1 year ago

“I have been waiting for my delivery for 1 month”

Helpful Report

Posted 1 year ago

Hello Stacey, We are sorry to hear that you have not yet received your order. I am unable to see any correspondence from you or an order number associated with your email address. Please could you email us at help@304clothing.com with your order number so that we can investigate this further for you. We look forward to hearing from you. Kind regards, 304 Customer Care Team

Posted 1 year ago

“There is more than a month and i am still waiting for the order to arrive”

Helpful Report

Posted 1 year ago

Hello Grigoris, We sincerely apologise for the delay in receiving your order. Unfortunately, your parcel was put on hold due to some technical issues with the Courier. We have kept you updated as soon as new information has been received. Your parcel left the Couriers depot on the 1st August and the tracking has now updated to show the parcel has cleared Customs and will soon be out for delivery. We really appreciate your patience with this and hope you love your order when it arrives with you soon! Kind regards, 304 Customer Care Team

Posted 1 year ago

“I bought two sweaters a few months ago, and I loved them. They shipped quick and everything was good. I decided to buy another one when there was a sale and not only did it take like 5 weeks to get here but I also had to pay almost 30 dollars cash on delivery which was pretty much the same amount as the discount I got…..they just took back their discount?!?! So after paying that and shipping I ended up paying more for the sweater originally. Totally disappointed, I was so pumped on their sweaters but won’t be ordering again…”

Helpful Report

Posted 2 years ago

Hello Ashley, We apologise for the delay in receiving your order. At the time your order was created we were unfortunately experiencing a delay with the courier, due to us moving offices a week prior. We are also sorry to hear that you were charged Custom fees at delivery, this issue should not have occurred. We have sent you an email to discuss this matter further and are looking forward to hearing from you. Kind regards, 304 Customer Care Team

Posted 1 year ago

“There was a promo when you bought something above 64 euros you would get a free sweater. So I did that, after 3 MONTHS I finally received the package with only the free sweater NOT the sweater I bought for 64 euros. This shop is a scam. I've sended over 5 emails but they don't answer anymore. If you wanna lose your money then you should buy something on this shop!”

Helpful Report

Posted 2 years ago

Hello Luis, We are really sorry to hear that you have not received the correct items in your parcel. We can see from our database that your original order was lost in transit. We then proceeded to ship out your order again so that we could resolve this issue for you. We have not received any communication since your parcel has been delivered to inform us of any issues. Please could you email us at help@304clothing.com with photographs of the items you have received and we will look into this for you. We look forward to hearing from you. Kind regards, 304 Customer Care Team

Posted 2 years ago

“I ordered my items, and have not received it, still waiting.”

Helpful Report

Posted 2 years ago

Hello Kuljit, We are sorry to hear that you have not yet received your order. Unfortunately we are unable to locate your order number. Please email help@304clothing.com with your order number so that we can resolve this issue for you. We look forward to hearing from you. Kind regards, 304 Customer Care Team

Posted 2 years ago

“I never recieved my order”

Helpful Report

Posted 2 years ago

Hello Richelle, We are sorry to hear that you did not receive your order. We can see from our database that your order was returned to us due to several unsuccessful delivery attempts. We have emailed you to discuss next steps and are looking forward to hearing from you. Kind regards, 304 Customer Care Team

Posted 2 years ago

“Very poor quality, the print came off the hoodie after the first wash.”

Helpful Report

Posted 2 years ago

Hello Nessa, We are really sorry to hear that your hoodie has been damaged. Please could you send over some photographs of the fault to help@304clothing.com so that we can investigate this further for you and provide a resolution. Kind regards, 304 Customer Care Team

Posted 2 years ago

“Poor quality, fit not the same as the picture. Shiny marks under the hood and garment where it had been ironed. Took ages for refund after many emails. Wanted to charge me £2.99 restocking fee but they didn't after negotiation. Would not recommend”

Helpful Report

Posted 2 years ago

Hello Alison, We are sorry to hear that you have had issues with your order. We ask that you notify us of any faults within 30 days and send over photographs so that we are able to investigate further. As your item was returned without any faults being flagged, your return was processed as normal which is why the restocking fee was deducted. However, we have since refunded the restocking fee to you and apologise for the inconvenience caused. If you have any further questions then please contact us at help@304clothing.com Kind regards, 304 Customer Care Team

Posted 2 years ago

“I ordered two hoodies first time ordering from 304, because of the price i expected better quality. The fit and how they look on the website looked completely different. There were shiny marks on both hoodies where they had been pressed all over especially under the hood. I sent them back only to be told that a restocking fee would be deducted £2.99 off each item as they were ordered separately. The answer I recieved from Bulut at customer services was that its stated on the website. Check the small print way down the returns policy. If they had been better quality I wouldn't have needed to return them. Never heard of restocking fee ever ordering online. Very disappointing. Cost of living crisis, I've lost nearly £6 for items they could resell as they have their stock back”

Helpful Report

Posted 2 years ago

Hello Alison, We are sorry to hear that you have had issues with your order. We ask that you notify us of any faults within 30 days and send over photographs so that we can investigate further. As your items were returned without any faults being flagged, your return was processed as normal which is why the restocking fee was deducted. However, we have since refunded the restocking fee to you and apologise for the inconvenience caused. If you have any further questions then please contact us at help@304clothing.com Kind regards, 304 Customer Care Team

Posted 2 years ago

“Hoodie that took a while to arrive, arrived with grease stains on the front. Got offered a partial refund or a discount on another but I had to return the top first. Finally received my refund and then the top had sold out. Rubbish customer service, they should have replaced the top straight away! This is the second time this has happened too. Won’t be ordering from 304 again.”

Helpful Report

Posted 2 years ago

“Material used not as thick as I thought would be for the price very thin and tracksuit came with holes under the arm and the trouser seam- such a shame as I really like the designs used”

Helpful Report

Posted 2 years ago

Hello Stephanie, We are really sorry to hear that your order came with a number of faults. We would appreciate it if you could send over some photographs of the damage so that we can investigate this further and provide a resolution for you. Please contact us at help@304clothing.com Kind regards, 304 Customer Care Team

Posted 2 years ago

“Poor service”

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Posted 2 years ago

“Very low quality and the cotton is sticking to the body 🤮”

Helpful Report

Posted 2 years ago

Hello Waleed, I am sorry to hear that you are unhappy with the quality. We would love to discuss this matter further and have sent you an email in regards to this. We look forward to your response. Kind regards, 304 Customer Care Team

Posted 2 years ago

“Never received my free hoodie I wasn’t impressed with the quality of the clothing I have returned the items but have never received my refund”

Helpful Report

Posted 2 years ago

Hello Carol, We are sorry to hear that you were unhappy with the quality of your order. We take this matter seriously and have contacted you via email in regards to the issues you have faced with this and with your refund. We look forward to hearing from you. In regards to the free hoodie I can see here that a free hoodie did not appear in your order confirmation. Unfortunately it looks as though the free hoodie was not added to your basket correctly. Once orders are dispatched we unfortunately cannot send out a free hoodie separately. This is stated in our T&C's linked here- https://www.304clothing.com/pages/terms-and-conditions Kind regards, 304 Customer Care Team

Posted 2 years ago

“Poor quality”

Helpful Report

Posted 2 years ago

Hi Kristine, I am sorry to hear that you were unhappy with the items you received. We would love to resolve this issue and have sent you an email in regards to this. We look forward to your response. Kind regards, 304 Customer Care Team

Posted 2 years ago

“Hoodie went bitty and bobbled after first wash and leggings seam split open after third time wearing sizing was as it should be wouldnt buy again unfortunately”

Helpful Report

Posted 2 years ago

Hi Gillian, I am sorry to hear that your items were damaged. We take these manufacturing faults seriously and would love to resolve this issue for you. We have sent you an email to discuss this matter further. We look forward to hearing from you. Kind regards, 304 Customer Care Team

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

304 Clothing Reviews