304 Clothing Reviews

Name: 304 Clothing
Rating: 4.51

4.5 Rating 6,369 Reviews

88 %

of reviewers recommend 304 Clothing

4.5

Based on 6,369 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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304 Clothing 5 star review on 20th May 2023

Clare Robb

304 Clothing 5 star review on 13th March 2023

Adele Alexander

304 Clothing 5 star review on 13th January 2023

Obe Douglas

304 Clothing 5 star review on 14th November 2022

Gary Felix

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never recieved the clothes.”

Helpful Report

Posted 2 years ago

Hello Tessa, We are sorry to hear that you did not receive your order. We can see from your tracking information that there were several unsuccessful delivery attempts and your parcel was taken to a PostNL outlet to be collected. As it was not collected in the allocated timeframe, your parcel is now on it's way back to us. We would be happy to resolve this issue and get your order sent back to you. We have emailed you and are looking forward to your reply. Kind regards, 304 Customer Care Team

Posted 2 years ago

“Ordered a Christmas present on 9th Dec, had no update etc so after 10 days had to chase it. Wasn’t even despatched which took a further 2 days to get a reply and a further 2 days for delivery. Reading other reviews I was lucky to get it before Christmas. I would definitely not order from this company again. Very scatty indeed!!!”

Helpful Report

Posted 2 years ago

Hello Pauline, We are sorry that you faced delivery delay issues over the Christmas period. We aimed to get our orders out on time before Christmas but understand that some customers were affected. We would love to resolve this matter further and have sent you an email. We look forward to your reply. Kind regards, 304 Customer Care Team

Posted 2 years ago

“I received my jumper the quality was very poor and very bity like its been worn 100 times before and washed with wool”

Helpful Report

Posted 2 years ago

“I didn’t receive my packages until now. I’ve been waiting for two months. How do I rate you?”

Helpful Report

Posted 2 years ago

“Ordered hoodie for my daughter for Christmas and still have not received. Customer service help is shocking. Trying to get some sort of resolution all i hear back you will receive tomorrow and every day is tomorrow,. they said tried t deliver but i have secure gate and camera i have to open no one can from street and there have not been 1 attempt to deliver. I would not recommend this company”

Helpful Report

Posted 2 years ago

“Never received my order, I emailed regarding this 2 weeks ago and I still haven’t received a reply.”

Helpful Report

Posted 2 years ago

“I ordered a hoodie and after much delay when I tried to cancel I was told I couldn't cancel and that I would have to accept the goods then return it. When it finally arrived I thought I may as well try it on but it was the wrong size anyway so I returned the item. on 4th January I received a notification I had received a partial refund of £32.01 in spite of paying £35. There is no reason for this as the item was perfect and in the original parkaging. All you have achieved by deducting £2.99 is to guarantee I will never use your company again and will warn others of the returns process”

Helpful Report

Posted 2 years ago

“Took a month to arrive pointless ordering from them”

Helpful Report

Posted 2 years ago

Hey Russell, Thank you for your feedback. I have looked into this matter and i can see you placed your order over Black Friday weekend. Your order took 13 working days to arrive which is usually about right over this period. All of our clothes are hand printed in our warehouse and we had a delay advertised on the website stating orders would take around 7 working days to be dispatched and a further 3-4 working days to reach you. I am sorry this service wasn't as fast as you'd have liked but we have worked very hard to get all orders out as quick as possible. Regards Mollie 304 Clothing

Posted 2 years ago

“Not the best quality tracksuits as they shrink when washed.”

Helpful Report

Posted 2 years ago

Hi Abraham Thank you for your feedback and i am so sorry to hear you tracksuit has shrunk in the wash. We would like to look into this further as none of our clothing should shrink in the wash and we take a lot of time and care ensuring the material is correct so that this won't happen. Please email us at help@304clothing.com so we can look into this matter further for you. Kind Regards Mollie 304 Clothing

Posted 2 years ago

“I’m still waiting on my exchange I van have no tracking no to track it it’s been a while and still have not hard anything”

Helpful Report

Posted 2 years ago

Hi Karen I have just looked into this matter further and i can confirm this exchange has been dispatched and delivered? Could you please confirm if you have not received this as we will need to raise an investigation with the courier. Kind Regards Mollie 304 Clothing

Posted 2 years ago

“Still haven’t received my package”

Helpful Report

Posted 2 years ago

Hello Sofia I am sorry you have not received your parcel Please contact us at help@304clothing.com and we can look into where you parcel is Thank you Rose 304 Clothing

Posted 2 years ago

“I did an order at 31 October. It’s now 24 November and I still didn’t receive the package.”

Helpful Report

Posted 2 years ago

Hello Sjoerd Thank you for getting in touch, we contacted you by email to inform you that your order has been held in customs. We are sorry for the delay but there is nothing we can do to shorten this process for you. Rose 304 Clothing

Posted 2 years ago

“I have never received the hoodie which I ordered and paid (!) in the beginning of October and reminder E-mails were not answered.”

Helpful Report

Posted 2 years ago

Hi Tina Hope you're well and thank you for your feedback. I can see a member of our team have contacted you today about getting your order re-sent as by the look of things your original package has been lost in transit. Please get in touch and we will happily re-send your order or offer you a full refund. Kind Regards Mollie 304 Clothing

Posted 2 years ago

“We ordered a tracksuit. Unfortunately the label fell off within a few days. Very disappointing.”

Helpful Report

Posted 2 years ago

“Well I bought an off white hoodie and shorts and when I placed both hands in the hoodies front pockets and put a small amount of pressure it ripped the side of the pocket.. now it looks scruffy so won't wear it. I've never really experienced that with other brands. Which is a shame because I liked the design”

Helpful Report

Posted 2 years ago

“Didn't receive order yet and it's been a long time since purchase”

Helpful Report

Posted 2 years ago

Hello I am sorry to hear you have waited a long time for your order. Please get in touch with one of the team as we worry your order may have been lost in transit. help@304clothing.com Kind Regards Mollie 304 Clothing

Posted 2 years ago

“Delivery was uncomplete. Had sent a request to the shop about the missing item 2 weeks ago - still got no answer! i would rate it 404”

Helpful Report

Posted 2 years ago

Hey Bernhard Thank you for your feedback, we have taken a look into our inbox and we can't see any contact from yourself. Please email help@304clothing.com and we will be happy to track your order and find out what the delay is. Kind Regards Mollie 304 Clothing

Posted 2 years ago

“I still did not receive my order for more than 1 month”

Helpful Report

Posted 2 years ago

Hi Mohammad Thank you for your feedback and i am sorry to hear this. This doesn't sound right, please email our help team and we will be happy in assisting you tracking down your order. If this cannot be located we will happily offer a full refund. Kind Regards Mollie 304 Clothing

Posted 2 years ago

“The shirt quality is bad and the delivery time is even worse. I want to return the items but they want me to send it to their address through a courier by my own. Bad service”

Helpful Report

Posted 2 years ago

“As a starting company which goes internationally, it is a very bad policy to settle customers with big costs for returns. Your a UK company but even for Dutch orders a return costs arrous €20 which is absurd. Follow a vision and make wise choices for sustainable customer relationships, not single sells. Unfortunately i will never buy again at 304. Br”

Helpful Report

Posted 2 years ago

304 Clothing is rated 4.5 based on 6,369 reviews