“I wasn’t a fan of your store in Ascot Vale, the staff always gave the impression if being too important to talk with customers, maybe that’s why it closed. Very disappointing given it was my closest bike shop. Then I started going to your competitor, which is really good. Anyway I decided to give your Maribyrnong store a go and found it to be a different experience. Good service good advice. Your online portal is easy to use. You never know you might just win me back as a loyal customer.”
“Online order ready on time. Location is great (near bike trail). Staff helpful, friendly and professioal and the mechanics are always willing to help find ways. Great job 99bikes”
“Always a great experience with 99 Bikes. Great range and specials all year round. Easy-peasy click and collect or home delivery. Extra off for being a member. Nice staff in store too. This time I purchased the headphones that play through your cheek bones so you can still hear what's happening on the road. Bought my own birthday present so they're still in the box for a couple more weeks.”
“The guys in the workshop went out of theyre way to get my young fellas dirt Jumper ready for riding as close to on the spot as you could ask for . Been shopping here a fair bit and always willing to help”
“the click & collect worked very well for me. I was a little disappointed that the product I purchased may not be suitable for my needs but was then pleasantly surprised that it worked perfectly !? The Product was an Allen MT-1 - the box indicated that it may not be suitable for an Audi Q3 - the reality is that it's PERFECT for an Audi Q3”
“The friendly staff are helpful without being pushy or condescending. They can often order things that aren't being listed on their website. The only hassle has been the onsite parking is a bit limited and awkward. Just park along Chifley or use your bike.”
“Guys at local store didn’t have the item I needed but checked on line and found one close to my office. Purchased on line and collected shortly after.”
“Quick, courteous and precise service. No problems at all. The Click & Collect system worked well. The product provided is better quality than I expected. I am very happy and will continue to shop at 99 Bikes.”
“Great range of kids bikes. Easy online purchase. I opted for click and collect, and it arrived a week earlier than it was supposed to. Pick up was easy, bike was already assembled. Nothing for me to do but take it home. A great overall experience.”
“I had excellent customer service from the 99 bikes Maroochydore store a few weeks ago while purchasing a new electric bike. The service was polite, helpful and prompt even though it was a very bust Saturday morning.”
“i had a serious issue with the bike i bought, and it was remedied straight away. this gives me a lot of confidence going forward. i will definitely go to 99 bikes again.”
“A great purchasing experience. Walked through the decision process thoroughly and arrived at the right outcome quickly. Delivery and service were great.”
