“No problem, thanks. But I did come back a few days later to buy an 11speed Shimano Derailleur. The store did not have any, the shop assistant told me it was because they were hard to come by and shimano probably doesn't have any either and tried to get me to change the whole system because shimano has changed the pull ratio etc etc. Turned out it was all lies and sales talk. Went to the next store (not a 99 bikes), they said of course we have them and of course shimano is still making them and supplying them. I love bikes, I love your stores, I shop there all the time but I do not appreciate that type of nonsense in my shopping experience.”
“To be honest. For the cost of service the bikes are not In the condition I was expecting. Breaks are not adjusted well on one of the bike. It was done quickly but for $500 I can probably do it by myself taking Day of work and use internet guide. Sorry. Will not come back.”
“These were a 2nd attempt at getting anything to fit my bike. Didn't fit 2nd time I've wasted my pension at this store. As for approachable , please employ Women" and or older males who
Can think".”
“Pushy and unprofessional salesperson (Nick) spent more time trying to get us to buy whatever they had in stock instead of actually listening to what my wife and I needed and then assisting. Collecting the bike we finally ended up purchasing online (because we could get better information from the website ourselves than by dealing with the staff in-store) was an ordeal, and one that could have been easily avoided if Nick had been good at his job instead of simply focussing on how much he could sell. I'll be going somewhere else for all my future bicycle related purchases and services.”
“Recommend these by the staff due to their long shelf life and value for money.
Have since used one and they are a good quality tyre, maybe a little lighter than the original inner tubes.
Great to have a staff member that takes the time to ask questions and pass on a recommendation to someone that has very limited knowledge.”
“First of all my 1 star rating is for 99bikes. Great product but sadly last product I will buy from 99bikes now you have go e woke and stated the dei is more important than money well just employe the right person for the job.”
“Sent me wrong one utterly dissatisfied I am extremely frustrated I have had to order an new once to fit my bike have used the old one for my dads bike because 99 bikes made it to hard for me to return it so I gave up as I said extremely disappointed won’t be buying here again how ever the kind lady from customer service who helped was great”
“Hey All so far out of the last million times I've been insude any 99 bikes store. All I know is that they are the best bike store in the world. I have been to a lot off bike stores before and have never had as much good service as from this company. Overall love those staff absolutely amazing!”
“99 Bikes send you push notifications and demand I write a review.. so they get a 1 out of 10.
The headphones I bought are good and work.. I would recommend conductive phones.”
“Poor online experience, sent the wrong item which I swiftly returned to get it exchanged for the right item. Followed up twice, including to let them know returned item was received but no replacement, no communication and now a delayed refund. Absolute junk. Mistakes happen and that's ok, but that's when you find out about a company's customer service, went from bad to worse! Lots of other options out there. Won't be back.”
