“Website said item was in stock at my local store, but it wasn't able to be found. Staff were going to order one from another store. Tried calling store 2 days in a row. Noone answers. It took me emailing them to find out where it was. After a week I finally got notified it was available to collect.”
“Transaction was fast and delivery was on time. The bike is nice and sturdy. Quality wise it fits the price. The only issue I have is that I can’t fold the folding bike that I bought. I have tried so many times and take note I follow the procedure but it’s just too hard.”
“Put my daughter's bike in to have chain tightened. Staff member noticed the cable had become disconnected from gear selector, so asked for that to be attended to as well. When I collected the bike, the chain was fixed (and at a VERY reasonable price, thanks), however the staff member pointed out the loose cable and told me he couldn't reconnect it. Huh? Bike mechanic? Feel that someone should have called me to either explain this prior to collection or if they were unsure to go ahead with this additional repair, someone could have checked with me. Otherwise nothing but positive experiences when dealing with this business.”
“Average experience with a click & collect at the Marion store. Says 2hr click & collect but 4hrs went by & never got a confirmation that my order was ready, I had to ring the store. When I did go & get it the guy that served me was friendly & made sure my stuff was all there. But when I got home & opened the box for my helmet it was dirty & missing the pad liners etc. The online team has sorted the issue for me though & very apologetic.”
“Nothing I puchased fit to my bike, which was also purchased at 99bikes. The ads for the device did not make a model that the parts fit to clear, so I (mistakenly, it turns out) assumed that they would fit to mine, since it was purchased at 99bikes.”
“I liked they had the product in stock. I disliked that I could not see it in use as no display stock. Also disliked it was advertised for $60 less the week prior and they were not willing to negotiate. Their delivery service and time was excellent.”
“The order takes a long time to arrive (over 7 days) after the order. Would be better if the online system can let me know if it is not available in stock!”
