“Please add a size guide to the site. I took a punt on medium (178cm tall) and these were a bit on the short side. Otherise, happy with the product. Have ridden in temps down to 5degC, and that would be about the limit of these IMHO.”
“My ebike was not properly prepared when it was delivered to me. I had to return it the day following delivery with several faults: 1. the battery was dented presenting a potential fire risk, 2. the front mudguard rubbed on the tyre and rattled , 3. the rear derailleur had to be adjusted. The mechanic was super helpful to correct these faults and obtained a replacement battery under warranty but I had to wait 2 weeks for my bike. I will continue to shop at 99 Bikes as I am pleased with the service I receive but these problems could have been avoided had my bike been properly prepared for me.”
“It's a bike lock. And it has a cable. Looks like a trusty mate who's always got me back! Can't give a solid rating as I haven't bumped into any crack head trying to steal me two wheeled beauty, therefore I can not rate how good it is. If it fails I'll be cooked like a shrimp on a barbie mate! Ta!”
“Sales people were good, organising test rides for me etc. Would have been good if they were upfront about poor part availability for the scooter though.”
“I'd rather comment on the fact I had to replace bike pedals on a bike that was bought brand new for Christmas 2024. Disappointing. Here's hoping these pedals last longer than 6 weeks.”
“I am really happy with the quad lock, it does what it says on the box.
I would have given a 5 star rating of 99 Bikes but because of the poor service of my Merida Speeder bike at your Enfield store, I have to rate you 3 1/2 out of 5”
“I've already taken it in twice because of the chain slipping in almost every gear just for it to need to be fixed again which is upsetting given its still only 3weeks old”
“Website said item was in stock at my local store, but it wasn't able to be found. Staff were going to order one from another store. Tried calling store 2 days in a row. Noone answers. It took me emailing them to find out where it was. After a week I finally got notified it was available to collect.”
“I did a click and collect. However on getting there, there were 2 customers being served by 2 salesperson. I was happy to wait for my turn at the beginning. But it appears 1 person was having trouble with his computer and the other was just casually talking to the customer about bikes. Fair enough… but after more than 10 minutes (no exaggeration here) of being there and waiting. I was neither acknowledged for being there nor was I asked whether I could wait a bit longer. After a while, I was then called up to be served and the salesperson did not even apologise for the delay. Customer service to be improved. Not asking to be served right away when I get my foot through the front door but a little acknowledgment and apologies would have made the experience completely different. 3 stars - Hoping that they will improve over time.”
“I think it would be great to prioritise orders based on how long they take, for example. If there are three customers waiting for click and collect transactions (which is basically showing ID and being handed a box and leaving) and one customer picking up three bikes then there should be a system where all the workers are not preparing that one order and they can move the line along by addressing the orders that take less time.”
“The bike is wonderful, my son loves to ride it. But the brakes were a problem from the start ... the wired aluminium contraption is not integrated in well to pull brake pads. They broke in less than a week of purchase... 99 bikes did repair it all for free. But the hassle to go back and also the extras for it could be avoided.”
