“I like the bike and the speed of ordering online, but ever since I picked it up the bike is very clunky when pedalling. Due to covid restrictions am unable to get it checked.”
“I purchased a larger size to accommodate my wide foot. The cleat attachment travel is insufficient to allow correct positioning of my foot over the pedal axle. Very few bike shoe manufacturers properly cater for wide fittings.?”
“Generally speaking the service was not too bad, however, since finally getting a chance to ride the bike I’ve noticed that the derailleurs are not adjusted properly (first ride) and are constantly catching on the chain and changing gears is not as seamless as it should be, which is seriously frustrating because I feel I shouldn’t be riding the bike as I reckon it would be causing excessive wear/damage on the derailleurs and chain, therefore making the 6 week service redundant because they want everything to settle in.”
“I am disappointed that 99 Bikes wants you to pay them for a membership just to get access to their best pricing. If you can give a discount, you should be giving it without making customers jump through hoops or charging them an extra fee.”
“Simple order, 2 tyres and take half day for shop to prepare and still not ready when I got there. And sales person asked me whether I received the sms say item is ready yet? Omg”
“Mechanic used oil based lubricant on the chain. Chain was lubed with wax lubricant so chain had to be odegreased and re-lubed as they are not compatible.”
“Put my daughter's bike in to have chain tightened. Staff member noticed the cable had become disconnected from gear selector, so asked for that to be attended to as well. When I collected the bike, the chain was fixed (and at a VERY reasonable price, thanks), however the staff member pointed out the loose cable and told me he couldn't reconnect it. Huh? Bike mechanic? Feel that someone should have called me to either explain this prior to collection or if they were unsure to go ahead with this additional repair, someone could have checked with me. Otherwise nothing but positive experiences when dealing with this business.”
“A little disappointed, ordered a GX Shifter from your Penrith store and the website said it had stock... Did a click and collect and patiently waited over 3-4 days for the item is ready SMS, nothing came through... I ended up ringing the store which was a mission on its own as I could never get through... When I finally got through the staff told me the GX shifter is not in stock and he will refund me the order. All in all a big waste of time. Ended up getting the shifter from pushy's and it came the next day.”
“99 Bikes have an awesome team of people that provides excellent services to customers about bikes. HOWEVER, one negative experience with 99 Bikes is having to go to the store twice to pick up 2 bikes, when the store could of just notified me when BOTH bikes were ready. Please ONLY notify customers when the order list is completely ready unless customer said otherwise. What if a customer ordered 10 bikes, do they need to come to the store 10 times for each bike being ready once built? So please, if a customer orders 2 bikes, please notify them after 2 bikes are ready, not 1. This was my first time ordering from 99 Bikes, and I wasnt so happy that I needed to come twice for 2 bikes, when I could of went once.”
“Meh Walked in and waited 15 mins before getting served even though no one else was In the shop . 2 staff members were behind the counter talking to each other and saw that I was waiting to be served but continued to talk . When I was served they were unfriendly .”
“First of all, I appreciate the 99bikes staff as most of them are friendly and helpful. I ordered a Merida Big Nine 60 on 3rd September and picked it up the next day morning. The chain broke in the first five minutes, so I have to head back and get it fixed. The second time I rode it, the rear gears keep clicking, and the gear changing is not smooth at all. So again, had to head back to the shop in the same week. And the third time I hit the road, the front gear shifter became out of order. No matter which gear I tried to shift in on the handlebar, the front gear is locked in the first gear. The 99bikes have all these fixed for me, free of charge. I am not a mechanic so I do not know if the pre-delivery check or test ride would make a change, but I do recommend future customers riding around the shop for a little bit, so they do not have to travel too much to get the bike fixed like what I did. I have not gone for another ride yet, hope there will be no issues anymore.”
