“I did a click and collect. However on getting there, there were 2 customers being served by 2 salesperson. I was happy to wait for my turn at the beginning. But it appears 1 person was having trouble with his computer and the other was just casually talking to the customer about bikes. Fair enough… but after more than 10 minutes (no exaggeration here) of being there and waiting. I was neither acknowledged for being there nor was I asked whether I could wait a bit longer. After a while, I was then called up to be served and the salesperson did not even apologise for the delay. Customer service to be improved. Not asking to be served right away when I get my foot through the front door but a little acknowledgment and apologies would have made the experience completely different. 3 stars - Hoping that they will improve over time.”
“I think it would be great to prioritise orders based on how long they take, for example. If there are three customers waiting for click and collect transactions (which is basically showing ID and being handed a box and leaving) and one customer picking up three bikes then there should be a system where all the workers are not preparing that one order and they can move the line along by addressing the orders that take less time.”
“The bike is wonderful, my son loves to ride it. But the brakes were a problem from the start ... the wired aluminium contraption is not integrated in well to pull brake pads. They broke in less than a week of purchase... 99 bikes did repair it all for free. But the hassle to go back and also the extras for it could be avoided.”
“Products were great, waiting time was extended due to covid, fair call, however customer service was lacking, not kept up to date at all. I had to chase up all my orders, no one was accountable, no explanations or apologies either.”
“Great sales service but like we don’t exist after that. Problems with the bike snd no return calls despite promises, workshop too busy to follow up (staff appear swamped), failure to remedy problem etc. very much considering returning the bike”
“Quite good but had to return one of the products as was chosen because of vague information re the item. Item was unsuitable so needed to be returned for refund. Still awaiting refund and also had to wait some time for order to arrive.”
“Although the customer service experience was outstanding, the lack of accurate information relayed by one of the staff members ultimately cost me valuable time and several unnecessary trips.”
“Transaction was good. This was my first time buying a pushbike, and it was probably my own naivity, but I thought the bike would come with things like bell, light, kickstand etc.”
“Nothing I puchased fit to my bike, which was also purchased at 99bikes. The ads for the device did not make a model that the parts fit to clear, so I (mistakenly, it turns out) assumed that they would fit to mine, since it was purchased at 99bikes.”
“Would be happy to give a review, but have not yet received my order. *Update* Received my order the day after leaving the previous review. Thanks to 99 Bikes for following up with the transport company. It seems that my order was stuck with the transport company at their depot in Perth. Happy with the outstanding service and will definitely buy more stuff through 99 Bikes,”
“Stood at the counter 10 minutes waiting to be served for a click and collect order, then had to wait about another 5 minutes while the staff member fumbled with the computer not knowing how to process the order until another staff member came and showed him how. Frustrating.”
“The bike is perfectly fine. It came fully assembled which was nice and useful. When I picked it up they put it on the stand in store and tightened (or just checked) the pedals. So I was VERY surprised to find both pedals fell off on the first ride!”
