“99Bikes still use Australia Post for deliveries. As many of you know, Aust Post rarely deliver a package so therefore I had to go to the post office to pick the part up. It cost me $10 to do something I could have picked up from the store for free. 99Bikes - please use another courier for your deliveries.”
“Order online through Click & Collect. Very easy to order. Was able to be picked up in the next few days. Great service from staff and product was in perfect condition.”
“Great range of sunglasses for riding bikes (and motorbikes). Order online with club discount. Get a text when they arrive. Collect. What could be easier?”
“Product was not in stock (4 stars), but was ordered and received within a week from the main supplier warehouse. Staff were courteous, interested in my build, and helpful. (6 stars)”
“This is based on two visits, first to collect my daughter's bike ordered online and while there, try out bikes for my son. Very helpful staff assisted. Second was earlier today to put the $50 voucher from above bike purchase towards new pair of bike shoes. Different staff member, again most helpful.”
“I placed an online order intending it to be for a cycle computer and cadence sensor, and after I authorised the payment I realised I'd accidentally ordered 2 computers. The next morning this was sorted in a quick and very friendly manner by their 99 Bikes' phone help line (who refunded the cost of the extra computer) - however I liked that the Kedron store had already SMS messaged me to check if I'd ordered 2 computers by mistake - that they had 1 computer and the sensor which were ready to pick up, but it would take just a few days if I needed them to get another computer into their store.”
