“Used click and collect for my order. Staff were friendly over the phone and transaction was smooth and professional. Good quality items. Happy customer”
“Estelle was extremely helpful with the delivery and set up of the bike. Made suitable adjustments to the bike for ease of riding. Explained the operation and functions of the E-Bike and answered our questions about the bike. Estelle was prompt with text messages regarding the availability and the pick up of the bike, as we were coming from regional area to pick up the bike.”
“The customer service provided was great. When a customer is making a significant purchase, more time is needed to consider the specifics of the product. This was provided although it was noticeable that other customers were eager to also have their questions answered. Is this a staffing issue or a technical knowledge issue? I can’t say. Thanks for a good transaction.”
“I thought the safety check was thorough and despite it being a cheap bike the bike technician really spend a good amount of time checking the brakes.”
“Good store availability, good price. Unfortunately the website "search store for availability" showed no stock at any nearby locations, the only way to properly check was to go into a store and get them to check.”
“The bike computers we ordered were dispatched(next business day) and delivered within good time. Our delivery experience was from Vic to WA. Packed well and arrived in good condition.”
“I joined 99 Bikes VIP club for $5. Not long after I found a bike carrier cheaper on another site. 99 Bikes true to their word, beat the price by 5% including post. Absolutely stoked with the price, quick post and service. Great people to deal with.”
