“Hands down the WORST experience I have EVER had with any company. I placed three individual orders totally more than £500. One order arrived one month late, another arrived 3 weeks late and I had to cancel another as two and a half months later they STILL did not have the items in stock. I never received any apology for late delivery or updates on my orders/estimated delivery dates. The customer service was awful as each employee gave different story of where my items/refund were. I finally got a refund on the order I cancelled but they failed to send my delivery charge back which took a further 20 days to receive as there had been an 'error on their system'. To those who are willing to risk it, be aware they debit your bank account prior to having the items in stock and will often breach the Distance Selling Regulations as they fail to deliver goods within 30 days of sale. All in all a very bad experience from start to finish.”
“I ordered bedding from Achica.
When it finally arrived they weren't suitable so I returned them. Achica's policy is the customer pays return postage.
Because my items were heavy (super King duvet, pillows, bed linen) the return postage was £15!!!!
I sent via Hermes but the weight plus extra insurance to cover the order value really pushed up the costs.
Out of curiosity I googled my items and not only did I find them cheaper elsewhere, these companies offered free returns.
Nowadays, most online sellers offer a prepaid return system. Achicas items are not such a bargain that they can opt out of this service.”
“I ordered 3 items. I was told to expect deliver by 30th September, by middle of October still nothing. I complained in Facebook. Eventually one item arrived and when I asked about the others, I was told the supplier had not given a date! I asked for a refund. I should not have to wait nearly 3 months for delivery. It's sham.”
“Still waiting for a bag I ordered and paid for in July - almost £90! Managed to get a reply to my email on 8th August to say delivery would be end of August. Now in October and no sign of bag, no replies either to 3 emails asking when delivery will be. Will never use them again.”
“Yet again delivery date come and gone no communication from company or reply to my enquiry. They take your money hold on to it for a month or so then advise "unable to fulfil order" Trading Standards should review these business practices. This was my final time shopping never again”
“If you're thinking about buying anything from Achica, my advice is don't do it! Their customer service is non-existent. Just awful...
After waiting six weeks for my order to arrive, I contacted them and was informed that there was a delay and the order would not be shipped for a further 3 weeks. They offered to cancel my order and refund my money, which I accepted so that I could buy something similar from a more reliable retailer.
A week later I received the cancelled order. I've now been told that, despite having written confirmation that I had been refunded, I will not receive a refund until at least 10 working days after the order is returned to them. Their couriers only operate Mon-Fri so I would have to take time off work for the pleasure of sorting out Achica's mistake. Oh, and I have to give them at least 3 days notice to arrange a collection... looks like they'll be holding on to my money for a while yet.
It takes at least 3 days for them to respond to emails, and responses are formulaic and totally unhelpful. Please learn by my mistake and look elsewhere online for your homeware needs!”
