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CGDiscountgolf Reviews

2.9 Rating 52 Reviews
48 %
of reviewers recommend CGDiscountgolf
Company Reviews Questions Metrics Info
2.9
Based on 52 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Email, Telephone
Read CGDiscountgolf Reviews

About CGDiscountgolf:

CGDiscountgolf.co.uk offers a wide variety of Golf equipment, accessories and clothing all at discount prices with free delivery on orders over £75. They have a large warehouse stocking major brands such as Callaway, Ping, Titleist, TaylorMade and many more.
Orders are usually shipped same day - CGDiscountgolf.co.uk strives to offer the best service and prices on the web. CG Discount Golf was established in 1990 in Carlisle, having built up the retail shop it acquired the Chris Green Mail Order business in 1999 and is now firmly established as the No.1 Retail & Mail Order Golf specialists in the North Of England. They are major stockists of all top brands at unbelievable discount prices.

Visit Website

Phone:

0122 852 6001

Email:

sales@cgdiscountgolf.co.uk

Location:

CG Discount Golf Arch 1+2 Viaduct Estate
CARLISLE
CA2 5BN

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Graham Appleton
Verified Reviewer
“If you are the owner of this business, to describe it as incompetent is an understatement. Utterly useless. If you are considering buying online from this company, take the time to heed the dreadful reviews and gamble your time away waiting for an item you’ve paid for, but is not actually in stock. This company seem to consider they are doing you a favour by sending something out 2 weeks after the purchase date; they have no comprehension of what Customer Service is or means. After 3 phone calls to these incompetent misfortunates, I was given a refund instead of them sending the item I bought, as they obviously considered my attitude towards them regarding my purchase, made in goodwill, of an out-of-stock item, without any update from the company whatsoever, to be out of sorts with their ethic. To think, that I had considered, at one point, in buying a set of clubs from these fools, I’m SO glad I didn’t. They don’t deserve your hard earned money. Leave well alone. To the owner – you need to invest time and effort in a LIVE purchase system. I would never have wasted my time and money if I knew an item was out of stock in the first place. No updates, no phone calls, sweet FA in terms of service. What a waste.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Wish I had read reviews before buying.My experience with CGD follows a trend which leads you to a brick wall and out of pocket.On reading these reviews you cannot trust them so dont.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Poor delivery reliability and communication; Despite various promises, I have not yet received delivery of clubs and clothing that I ordered at the beginning of April. It would take 3 to 4 weeks, but people are now hiding behind the supplier (PING) and COVID. After a lot of email contact in the beginning, there has been no email response in recent weeks!”
Helpful Report
Posted 2 years ago
Robin White
Verified Reviewer
“Awful customer service. You don't get notified that an item is out of stock. When you phone to chase up orders they just say "oh we had more orders than we had stick for. We are expecting stock soon". Chase up a week later "oh yes stick is due any day now. It has been despatched by the manufacturer". Took 3 weeks for my 1st order and no news on the 2nd which was going to a different address. I will be phoning in the morning to cancel. They need to invest in a proper database and ordering system that shows the actual stock they have and once it is allocated it shows as out of stock. Look elsewhere for good customer service.”
Helpful Report
Posted 3 years ago
Margaret Sexton
Verified Reviewer
“Had give one star to be able to review. Appalling service. Ordered golf gloves 14th September 11thDecember and despite numerous e mails, phone calls many empty promises (LIES) nothing has been sent. Finally had to go through Amazon to help get my money refunded. Avoid this company. Awful.”
Helpful Report
Posted 3 years ago
Andy Dickens
Verified Reviewer
“Paid for trousers and shoes, 3 days later they said no trousers and offered alternative which I took, another 4 days later said those were out if stock, absolutely rubbish service. Do not be tempted by these unprofessional people.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Ordered £180.00 of clothing , and haven’t heard nothing for over 10 days ,try and email them and they don’t reply , try and call them and they just don’t answer the phone , it would seem that they advertise stock which is not available”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Absolute Disgrace. They take your money and don't provide what you pay for. No correspondence, no way of contacting them to chase an order - An utter shambles. Avoid them at all costs. There is no 'discount' as you don't receive Anything for your money. Criminal how they get away with it!”
Helpful Report
Posted 3 years ago
Eddie Summerhill
Verified Reviewer
“If you want your money taken, goods not supplied and have to involve Citizens Advice to get your money back. If you want to hear discount was wrong, emails not received, Callaway are to blame, goods not in stock yet advertised as available - use CGDiscountgolf. I ordered 4 Callaway Rogue Woods on 21 April 2020, received 3 clubs on 24 May, numerous false promises and being ignored, eventually received refund on 25 July - no apology, no acceptance of responsibility. Be Warned.”
Helpful Report
Posted 3 years ago
Jonathan Jacobs
Verified Reviewer
“I ordered some Footjoy GTX M/L golf gloves on 24th May 2020 from the CG Discount website. Despite being in lockdown, the wrong order was despatched. I immediately contacted CG Discount and they advised to send the gloves back and they would send out the right ones. I did as they asked. Some 9 weeks have now elapsed and I am still waiting for my order. I have tired of waiting and requested a refund. Neither have I received the gloves which I have ordered from CG regularly over the years nor my money back. It is disgraceful. When you attempt to telephone them. no-one answers and they do not respond to emails except when it pleases them. I advised them that if I did not receive a refund into my bank account today (14th July 2020) I would resort to social media. I am merely exercising my rights as a consumer but more relevantly, if this is how they treat loyal customers, what chance do new customers stand???”
Helpful Report
Posted 3 years ago
Robert Dunn
Verified Reviewer
“Ordered and paid for a Wilson stand bag on 15th June. Standard reply the same day, order confirmed, delivery 3 to 5 working days. 8 days later phoned to be told Wison were running 10 to 14 days behind with orders, (it would have been nice to have been told without prompting). No further correspondence, but on 1st July a message from Paypal refunding my payment to CGDiscount. No explanation from CGD, nothing. What a way to do business! Robert Dunn Kelso”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Terrible service avoid at all cost can’t get hold of anyone by email or via phone was meant to receive my order within 3-5 working days we are now day 18 avoid avoid !!!!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Scam - Avoid!”
Helpful Report
Posted 3 years ago
Graham Crowther
Verified Reviewer
“Have not had my order and can not talk to them by phone or email ordered over 2 weeks now”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Returned an or for a refund, when refund didn’t arrive, I emailed to chase, owner Mike asked when I returned and if I had proof, he would then try to find out if it was received and who received it? This does not sound like great stock level procedures and made me suspicious, I replied with a copy of my postage receipt, now he will not respond to my emails.”
Helpful Report
Posted 3 years ago
David Chambers
Verified Reviewer
“Never received my item. They don’t respond to emails. No refund received as yet. Shocking service!!!”
Helpful Report
Posted 4 years ago
Jay Richardson
Verified Reviewer
“Ordered a range finder Waited 10 days (for a 3-5 day delivery) still no delivery and all I got was a sorry, been told it was sent yesterday 🤔 so could be another 3-5 days for my sons birthday present thanks very much cgdiscount golf never again stay well clear”
Helpful Report
Posted 4 years ago
Martin Harland
Unverified Reviewer
“3-5 days for order, never arrived,2emails no reply 2 phone calls then told they will take another 3 days to arrive, on the 2nd day received an email they will take 3-5 working days to arrive, still waiting,v bad service, avoid.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“I ordered 2 footjoy tops through CG Discount Golf’s eBay page. I was due to receive my order within 3-5 days and ordered on 23rd Sept, it’s now 3rd October and still nothing. I emailed and was asked to check neighbouring houses and that they would check the address on the dispatch note but not heard from them since.”
Helpful Report
Posted 5 years ago
Peter Chorzelski
Unverified Reviewer
“I have not receive my order that has been ordered 3 weeks ago and I get no response from CGDiscountGolf. They just don't seem to care. It looks to my like a scam. I don't understand why Amazon does business with these people. I love to shop online and up till now it has mostly been a pleasure, but all good things have an end I guess, and in this case it's called CGDiscountGolf. Looking at their ratings all but one commentators share my experience and the one comment that is positive is probably written by themselves.”
Helpful Report
Posted 6 years ago
CGDiscountgolf is rated 2.9 based on 52 reviews
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