“Bought two small garden sheds for pool equipment ($500 each). Unboxed the first one and took 6 hours to assemble. Ridiculous. I know what I am doing. Built and renovated many houses. Mechanical engineer. Make custom hardwood timber products as a hobby.
Product was such poor quality. Sharp edges, had to pre drill every hole. Philips head screws of poor quality, instead of tech screws with a hex head. Difficult to assemble and edges do not go together easily. Had to use supplementary timber to ensure a proper join along vertical edges. Lids are floppy and held on with two small hinges and the smallest pop rivets imaginable. Inadequate and not fit for purpose. I approached company and had to pay to have the second box taken back. No satisfaction from the company despite a lengthy email exchange and photos. Just got stonewalled. Lots of platitudes straight out of the customer "service" manual.
I threw the assembled box in the tip and built two custom timber boxes myself. Will be approaching consumer affairs.
Never ever again.”
“The excuses keep coming, last month they sent a reply to me stating for a fact that my withdrawal request has been accepted, and it was being processed. This company didn't tell me anything else and they never replied any of my mails again. In my search for help, it was only the intervention of trieval, that turned to be my best chance at recovery. That proved to be my best decision so far as regards the recovery of my funds from this company.”