Giffgaff Reviews

"Could not get account acccess to stop recurring Goodybag payments: Password resets did not work despite various attempts over weeks and it was on a device not a phone so i could not get a reset link.\r\n\r\nThis was later exacerbated by the failure of the 2 factor authentication to work. In the mean time I notified the giffgaff team; as I was not coming directly from the account to their help they had to verify I was the account holder. Over the next three emails I provided email addresses, bank details, payment amounts and date as well as details of the device first used on the account including dates when the account was opened. \r\nThey advised that I had not provided the relevant or sufficient information in order to verify me as the account holder and terminated further correspondence re same!"

"Generally good service, until they don't charge your card even though auto top-ups is turned on...\n\nSometimes this is just inconvenient, other times it's annoying, but sometimes it's really *scary* when they block you from making calls, when it's really urgent that you have phone access...\n\nGiffGaff say...\n\n\"You may be wondering, 'well, why if my balance is 3p right now, why would auto top-up not trigger as it's below \u00a33?'. This is also saving you from unnecessary top-ups - the balance needs to actively fall below \u00a33 in order to trigger (for example running low on credit whilst on a call with a premium number). If you start below \u00a33 then auto top-up will simply not know to trigger on the system - in which case you would need to manually top-up first.\"\n\nBecause their auto top-up triggers only at the \u00a33 account balance, but not at any account balances below \u00a33... if auto top-up fails, there is no safety net. You will eventually experience a service interruption, until you are able to intervene, to top-up your credit manually yourself.\n\nI've been scarily stranded once in Italy, once in the early hours of the morning on a night out in strange town, and yesterday on site at an intruder alarm activation (break-in) on a deserted industrial estate.\n\nThrough a logical error in Giffgaff\u2019s programming, balances below \u00a33 are ignored as a trigger to activate auto top-up. There is no qualitative difference between \u00a33, and values less than \u00a33, but Giffgaff customer service keep trying to tell customers, that this is a helpful feature\u2026"