“Disgusted at the service I have received from the giffgaff “sell your phone” service, I was quoted £135 for my iPhone 7 128gb and was told they had received an iPhone 7 32gb and revised my quote to £16.50, I explained this issue to them and was asked for my contacted details, they never contacted me, they ignored all my messages until I started demanding my phone back, eventually I was told it was in the post and would be 2-3 working days, they have made no effort to apologise or resolve this matter. They are still ignoring my messages and I have not received my phone back, it has been 2 weeks since they stated it was in the post to me. I have them my perfectly good iPhone 7 as I desperately need the cash and have hugely been let down, this whole process has been going on for a month now. I would highly recommend AVOIDING there “ sell my phone” service !!!!!!!! I feel like I have been scammed and am beginning to accept that my iPhone 7 has been stolen by GiffGaff !”
“From the start my experience of buying a refurbished Samsung phone from Giffgaff was poor. I was not kept informed when my phone would arrive and it just turned up out of the blue. Right from the start the phone ran hot and battery life got worse each day. Two weeks later during my holiday it became almost unusable, very annoying. I sent it back for replacement and again they didn't say when I could expect the replacement, it just turned up by DPD. It was the wrong colour so I complained and demanded a refund. I did get a refund quickly, Giffgaffs only saving grace. Their customer service is like something from the 1970s, absolutely dire.
Save yourself grief and purchase elsewhere!”
“I bought a refurb iPhone 12 Pro with 18 month warranty £819.00 because it was described condition VERY GOOD, 18 months and one week it went off for no reason and would not come back on , no drops no scratches and no water contact , I contacted expert community helpers and was talked through different things to get it to come on , nothing worked , I was advised by them to take it to apple shop which I did , what they don’t tell you is apple don’t like doing anything with. Phones from giffgaff because they put in cheap components, but they took a look at it and said that a component inside is dead at no fault of my own and that I should go back to giffgaff after noticing phone was in mint condition,
And that as a consumer I do have rights, an agent called Emma had me sending phone back and forth after I had said I don’t have any money to pay for repair, then told me they want £519.00 which would take the phone to £1,338.00, agent Emma keeps mentioning 12 months warranty and when I correct her she ignores , she also asked for the receipt that I originally had with phone but has not sent it back even thou I’ve asked a number of times,
Glad I took a picture of it , I’m in the process of ombudsman, and hope they pick up on her dishonesty and lies,I’ve also spoken to citizens advice who had advised me loads to do and say which I’ve already done and said so they are passing it on to trading standards, because although my warranty is out by 1 week I still ave rights , it’s not fit for purpose , it should have lasted longer than 18months and one week , a warranty is a voluntary service agreement that a shop or manufacturer chooses to give you over a product it must be satisfactory as described and fit for purpose and last a reasonable amount of time , watch this space because I’m not giving up , Emma at giffgaff will not help you in any way as a consumer!!!!”
“Same as other reviews here. 'Like new phone' arrived with a battery that would not hold a charge. It would last an hour being used and just die in standby mode to the extent the phone can't be turned on the next day. They boast the phones are checked. I don't believe this is the case.
Even offered to take it to have a new battery installed at a certified company and for them to pay 40 pounds towards it. Just got asked to send it back regardless. Once bitten, twice shy for sure! Just hope the loan agreement gets cancelled with Klara as it was through Giff gaff.”
“Really not competitive service. This is very apparent in the lower data packages. We've noticed much more competitive packages through Martin Lewis and have concluded that Giffgaff is not interested in serving customers who require data packages between one and five mb.”
“A disgrace of a company. Making up excuses and infming me that I had not packaged a phone up correctly for a warranty claim.
Like others here it was a z3 fold. Once again a claim there was a dent.
It left with a black line and was returned with a blank screen.
Don't ever buy a refurb phone from them. Terrible”
“Save your Money and shop elsewhere, Giffgaff now says that they supply world wide phones and that any mistakes made are either by there suppliers or customers not by them. You buy a phone from Giffgaff in the UK you would expect that phone to work in the UK. Allowing you to access all the functions on that phone well not with Giffgaff. I received an amercian phone which had Caller Id and SPam Protection Blocked as well as Samsung Wallet and other Samsung Apps. When I contacted Giffgaff I was told its a suppliers fault as Giffgaff dont know what phone or where that phone comes from that is sent to its customers. So i was advised send phone back but there is still no Guarantee that you will get a phone that will work fully within the UK. What sort of answer is that or is that from a responsible supplier. After all i bought the phone from, Giffgaff not one of their suppliers. When i raised a complaint an agent from customer services who i was dealing with and told me complaints is a different department took it upon themselves to cancel my complaint telling me that in writing. They then denied that and said they made a mistake as they corrected it as soon as they noticed it. When i stated it was myself that informed them that they had cancelled the complaint they then changed the story again. All in all a terrible experience with them and no wonder so many customers are leaving them. A search online found out that i was not the only customer to receive a phone that would not work fully in their country of residence due to the fact being manufactured in another country and havings its CSC Firmaware Locked to that country of Manufacture. It time Gigggaff accepted responsability and where taken to task.”
“Avoid if you buy refurb phone the warranty is not worth a penny i bought Samsung galaxy z3 fold got black line across screen said it was my fault i no its a Samsung fault but wanted 290 to repair it that was dearer the the price of the phone avoid avoid you have be warned”
“The network is becoming worse and worse. I have lost signal and mobile data a lot in the last year. I think they no longer receive the same coverage as O2.
Going abroad, out of 4 phones with giffgaff only 2 registered automaticly for the roming.
Comunication with them is quasi-inexistent. They promise an answer in this much tome and they do not answer in time.
Our phone numbers are vital to us nowadays, as we need them to aprove payments and a lot of other things, not only to communicate between each others and it is very unseztling when you are in the situation of not being able to ise your phone number to be promised the issue will be sorted in this much time and to waiz and wait jist to see thet they did not respect their promise.
There is no number to contact them so you can't do nothing. You just wait and something of vital importance might need you to use your phone but your hands are tied up.”
“I've just bought a giffgaff pay as you go by making one click on the £8 for a month and i was shocked to receive a confirmation email from giffgaff saying thank you for buying 18 months contract which I never agreed to. I thought that I can cancel through the email I received from them said " don't worry if you changed your mind" yet I found out I have to worry because I have to pay £72 to cancel a service I didn't buy.This is completely unprofessional and misleading behaviour, I will definitely warn every one using gifgaff or intended to use it.”
“I bought a basic pay as you go sim to use just for a day or two, however, I got an email saying that I was put on a CONTRACT THAT I NEVER AUTHORIZED!? WTF! I spent time removing my card details, billing addresses etc. I never agreed or wanted a contract, I just wanted a simple and basic pay as you go sim which I picked up from my local Salisburys but clearly they did something which they should not have done. AVOID AVOID AVOID”
“I have just wasted 25 pounds again,,, yesterday l topped up 25 pounds and l cannot stream music or watch TV or face call???? It stops every few seconds because the Internet is so slow.... lm now going to seek legal action because giffgaff is ripping people off”
“3 phones all junk one battery dead and when charged only lasted 2 hours ond deep scratches all over the back then 2 nd phone wrong phone sent then 3rd phone screen very damaged and faulty on off button, who checks these so called refurbished phones a 5 year old?”
“Absolutely rubbish,,,, the Internet is on off all the time, no good for anything,,, also the network coverage is very rubbish even calling is a problem if your travelling. Its the worst network available, there's better and cheaper out there,, l don't know how they get away with it,”
“Quite shocked so many have had a bad experience with refurbished phones, i bought a Iphone 11 in excellent condition and it arrived a day later with not a single mark on it...battery is 88% health and so far has gone down 2% from 100% after 90 mins, my old Iphone 8 would lose around 20% in a hour maybe even more.
Only thing that annoyed me was the fact it turned up with a standard usb charger and not the proper Apple fast charger or whatever they're called and didn't come with a plug but for the price i paid i could replace the battery 2+ times and buy a new charger and plug and still be no where near the price of the Iphone 11 new.
Seems it depends on your luck then maybe i just got extremely lucky as i like i say my red Iphone 11 hasn't got a single thing wrong with it and you could even argue its not been used...if the battery health couldn't be checked i would assume this is a brand new phone that's how good of condition its in and its saved me over £150.
Would use them again, lets say i did receive it and it wasn't this good i would just send it back for a replacement until i was happy.”
“Same as other reviews here. 'Like new phone' arrived with a battery that would not hold a charge. It would last an hour being used and just die in standby mode to the extent the phone can't be turned on the next day. They boast the phones are checked. I don't believe this is the case.
Even offered to take it to have a new battery installed at a certified company and for them to pay 40 pounds towards it. Just got asked to send it back regardless. Once bitten, twice shy for sure! Just hope the loan agreement gets cancelled with Klara as it was through Giff gaff.”
“Worst excuse of a company ever!
I ordered a phone and it got sent back to their courier depot!
Giffgaff were no help whatever, failed to respond to my messages (which is only means you have to contact them, obviously because their service is so terrible they don’t want to speak to customers on the phone, it’s easier to defend a terrible company anonymously.”
“Ordered a refurbished iPhone on 9th it stated delivery 3-4 days. It came the next day but I was at work so I changed delivery to depot pick up. They sent the phone back via their courier’s depot 140 miles. I have contacted them nearly on a daily basis and still do not have a phone or my money back and they’ve not responded. Also, you’ve no phone number or direct email address to contact them.
They are worst “company” I’ve ever dealt with and would not recommend them to anyone as they’re just a bunch of scammers, who don’t care about their Customers.
AVOID AVOID AVOID AVOID AVOID”
“They are bullies. They have bullied my 79 year old mother. She didn't use her phone much and they threatened that they'd cut her off. She bought credit, but that didn't satisfy them. The sent her a text saying they would cut her off if she didn't use it, so she left her house to use the phone (lives in an area with no signal) and sent 3 texts. Their system didn't pick it up and they won't believe that she sent the texts even though she has screenshots to prove it. They lied and said she used 'imessage' where the screenshots clearly show she sent texts. So they cut her off and have pocketed the £15 credit they made her buy. So 10 years or so of being a loyal customer means nothing. Bullies!”
“Oh man where do I start with giffgaff?
1. REFURB PHONE NIGHTMARE - Don't ever think about ordering one of their refurbished phones. I spent £500 on a 'like new' iPhone 12 (July 2022) and it arrived an absolute state probably not even worthy of the bottom condition grade. Had to mess around returning it and wait for the money to come back. God knows how this happened, either the people employed to package refurb phones are partially-sighted or they just thought they could get away with short changing me.
2. GIFFGAFF RECYCLE SCAM - Before my 'new' (scuffed and ruined) phone arrived from them, I had the misfortune of choosing to trade in my iPhone X using GiffGaff recycle. Quoted £145 on the website for the phone which is in excellent condition. Received a revised quote from them for £29 (!!!) due to 'screen burn'. There was no screen-burn when I had the phone and unluckily for them I have photos taken before I posted it off to prove it!
So currently awaiting this second issue to be resolved, just wasting hours of my life trying to get through to an 'agent' to help me out. Only positive has been the Twitter team who respond quickly and will try to help you. Good luck finding a phone number to call or a direct address to email.
All in all what should have been an easy and quick process has turned into a time-consuming drag where they've not once but twice tried to screw me over.
I certainly wouldn't recommend them to anyone after this.”
