“Over 3 weeks and my number still hasn't been transferred. Agents and complaints hardly reply, when they do it's the same excuses.an absolute shower of a company. Can't wait to leave them.”
“DISGUSTING!!!! it took an hour for scammers to sim swap my number and take out £100s of pounds from bank account. Yet it's going to take up to 5 days for them to give me my number back. Why so long ????. I've no way of contacting emergency services if needed, if it wasn't for whatsapp I'd be stuffed. Will be changing to another company. They are cheap for a reason.”
“The worst company to deal with and will never ever use them again. Despite getting an email confirming the account was closed at the end of my trip I continued to have funds taken out of my bank account. I contacted them in multiples ways but they sent me around in circles with no favourable outcome. I am at my ends wit with them. Stay away and spread the word.”
“I bought a refurbished phone, an iPhone 13 it was fine at the start but months later the battery is TERRIBLE. My phone is extremely laggy and glitchy. You’d expect when being a refurbished phone that it would still all work great but that’s surely not the case. My old iphone 11 works 100x better than this new iPhone 13 Pro that I got from giffgaff. Honestly a waste of money and it’ll be the last time I buy a phone from them and it’s an absolutely waste of money. For the £400 I spent I should’ve saved it and just got a brand new phone. Will now have to spend more money to get this phone fixed along with a battery replacement. JOKE!!! The customer service is absolutely terrible aswell, I had an issue with my bank where they didn’t accept the payment of the phone. The bank was telling me one thing and giffgaff was telling me another. I had to phone back like 5 times and speak to different people individually every time and explain the problem over and over again and some people would be useless when it came to helping me. I wouldn’t waste your money here.”
“Transferred to Giffgaff from o2 on Thursday. Told it would be Monday number would be moved over and if delayed compensation would be paid. Delayed til Tuesday no compensation paid. Was with 02 for many years always had 20GB but only ever used 14 on average each month. Have now used 5 GB since transferred over nothing has changed so why the rating up of the data. They have no answers and customer service is shocking. Will be leaving for another company ASAP”
“1. On few occasions giffgaff jumped up the charge without making any calls or text.
After I complained they added money on my credit.
2. I lost an old sim and tried to contact them by email and member number but couldn’t get through. They promised to send me a replacement sim. I waited for 5 days and had to buy a new sim. They still hold 30£ of mine.
I am stressed and disappointed.”
“Awful company to deal with . Offered me £510 for my 10 month old pixel 8 when purchasing a pixel 9 . Recieved the P9 (£810) and then got a message stating offer price had changed to £44 as they found faults in the P8 . And then the fun begins trying to get it resolved . The only option is to send a message , no phone option . If you recieve a reply after 24 hours you are not in a conversation as you send a reply and you wait another 24 hours . It is all so stressful . Really is not worth the bother , be warned .”
“Giffgaff transferred my Sim to a scammer overnight the scammer then cleared out my bank account ordered a lot of stuff on my credit card and now the phone number I have had for 25 years is not usable and I’ve had to spend it two days the security settings on all my apps shopping accounts and bank accounts gift gave me my Have not yet responded to any of my customer service messages and of course there is no phone number to be found anywhere. What a scam they are.”
“Bought reconditioned phone arrived in very poor condition rather than very good - over a week later I'm still waiting for a refund and resolution - appalling customer service”
“GiffGaff, well I thought they were good, until signal issues, then PAC issues were the worst, decided to change to another network, was given a PAC code with a long date till end of the month, other company can't use the code because GIiffGaff disconnected my number the next day, not even giving their date time limit to change over, now I am having technical issues trying to retrieve my original phone number... I WOULD NOT RECOMMEND THIS COMPANY TO MY WORST ENEMY.... I need my old number for health reasons... they DO NOT CARE ABOUT YOU AS A CUSTOMER... very dangerous company, I'd you have health problems when trying to change over company's.... AVOID THEM LIKE THE PLAGUE....”
“Absolutely ridiculous company
I’m a new customer and I’ve seriously regretted getting involved.
I’m cancelling my contract they are really really bad don’t come to giff gaff nothing but problems that you can’t resolve!”
“Buy refurbished phone Samsung Fold 4 from giffgaff. (FOR £780).Phone have some dents on middle decorative panel. Phone after 1 year stop opened in full 180 digress, reported to giffgaff, ask for repair. They told me phone have dent on middle decorative panel and can't be repair by warranty, if i want repair it cost for me £540. People if you buy refurbished phone from GIFFGAFF, take picture all dents all scratch. Not recommended buy refurbished phones from giffgaff”
“I purchased a refurbished phone and I was greeted by a locked phone with someone else’s personal photo on Home Screen!!!!! The previous owner couldn’t reset the phone ( there was a note on the return form) and asked giff gaff to factory reset it since everyone obviously assumes that they would take care of these things, check the condition of phones and ensure the products are resalable etc, especially when they are returned for reasons. But no, they sold the broken phone straight away without checking what was inside the returned package.
On top of it, I found the return form that was for the previous owner. It has all the personal information, name, address, phone number, everything. How come one of the biggest phone companies handles customers private info this lightly?
It is an absolute JOKE that they claim they ensure the quality and functionality of all the refurbished phones! All their refurbished phones are in working order? It’s simply not true and it’s so clear they don’t make any effort to achieve the standard they advertise.
So I contacted the customer service and of course there’s no way to contact them immediately, I have to wait for god knows how long. Now I have a broken locked phone and my money up in the air, just because this company is so incompetent and irresponsible.
I will literally never use giff gaff ever again, their attitude absolutely disgusts me.
DO NOT WASTE YOUR TIME USING THIS COMPANY”
“I would give 0 stars if I could. I am now on my 3rd phone in 6 months, had it a week and it died last night. All I want at this point is a refund or to change to a new phone. This has been impossible so far, this time no one has responded yet! Avoid Avoid Avoid. Been a customer for 11 years - counts for nothing!”
“A £10 credit disappeared as Giffggaff insisted I had used it up in new booster I had not even registered or used.
They insist that I had used it when it was stored in a cupboard & I was in bed!”
“No communication from a company that sells communications items, just a poor experience all round, if you like banging your head repeatedly then giff gaff is for you.”
“Bought a refurbished as new Iphone 12 last Summer. The screen went completely after a few days. Took to Apple shop, It's a US phone, shouldn't even be purple it should be black. Definitely some shoddy work being done behind the scenes somewhere. Will only replace handset- I'm not interested, looking at raising the issue with my bank.”
