“After buying 3 sofas and dining table from Harvey’s over the past 5 years I was happy to go into store and buy again.
Big Mistake
We already had a large corner unit which I felt was just to big for our living room so decided to go for a 3seater 2seater the same design and colour as our corner unit after going into shop and seeing what we wanted we ordered it,thinking no more about it. Told it would take approx 13 wks.
Finally after 16wks our sofas arrived once they were in I thought they did not look as big as we expected! But as my mother in law had just died and we were busy dealing with her estate etc,I left it a few days, after I took a better look at sofas and the order form and from the one we had previously I realised that this was definitely not the one we ordered, it was same colour and style but obviously cheaper and small bearing in mind we had sat on sofas in shop as my husband is 6ft 3in we made sure it was big enough, and we had measured it and the one they sent was very small.
Next day we went into the shop to ask for help in sorting this out basically only to be told well you will have to contact service dept as we only sell the furniture!! To say I was upset was not the words I would use, after always using this store I was disappointed ☹️
I had to wait till the Mon to phone customer services and what I difference ! The girl I spoke to could not have been nicer she was very apologetic and said they should have tried to help me ? Anyway upshot is they have offered me either to re order or give me money and keep sofas, as I told her I am not going back to shop and will not wait another 16 wks for sofas.
We have decided to take the money which was quite substantial and are selling the the sofas privately.
We have ordered new ones from oak furniture and getting one in 7 days and the other one in 3 weeks So just shows you you don’t have to wait 16wks for sofas.
Rant over but will say there customer service was excellent.”
“Placed an order for a sofa in the beginning of October for end of November delivery. Just before Christmas (while I have been sitting on the floor for 2 months I am told that they cannot delver until January. Panic buy an Ikea sofa to save Christmas.
In January I am told it will be delivered in mid February.
I wait at home for delivery in February and then I am told it will be delivered one day later. I tell them not to do so as I ma travelling ...but next day I get a call as they try to deliver anyway (while I am out of the country).
Postponed by one MONTH again as computer systems do not allow anything else!!!! ("We need to let the delivery fail first!")
One month later I wait for delivery - I even call them in the morning and they say that the sofa will be delivered. Except that I get a call at 11 that it cannot be delivered as it is in the other warehouse. They are not allowed to call the other warehouse!!
Finally somebody starts breaking the rules and asks for manager permission to call the other warehouse and they find the sofa.
Sofa is delivered six months (half a YEAR) late after 25-30 calls to customer services (5-60 mins each), numerous promises to call me back but nobody did until last week.
These guys will go out of business - it's 2019 now and their systems are just unbelievable inflexible and costly to manage.
Promised max compensation but that is not good enough.”
“Ordered sofa online. Was told 6 weeks delivery time. As six week approached I contacted Harvey's to give me a date as had no email or text at all since purchased. Was told 26th March. I rang again on 23rd march to double check and was told definitely 26th. I rang DHL to confirm this was correct and they confirmed 26th March between 12 and 4pm. Got rid of my old sofa and booked time off work ready for deliver. Got a call from DHL at 2pm on 26th March to say it will not be getting delivered as it has been lost by Harvey's. I rang Harvey's and they said it has been lost by DHL. Had no explanation or phone call since which I was promised. Nearly impossible to speak to either of them. Finally got in touch with Harvey's on 29th March still no update and the advisor wouldn't let me speak to a manager. I spoke to DHL on 30th March and still no update. Unbelievable how tm2 well known companies can be so poor. Very disappointed. I just want to know when and if my sofa I have already paid for will actually come.”
“As has been highlighted before I begrudge having to give them even a 1 star rating, wish I had seen a lot of the comments before placing my order three months ago. Dining Room table & chairs, & living room furniture ordered with a 12 week delivery time, no communications form them at all. You have to chase them, emails take them 10 days to respond, you wait an hour on hold to get through to their customer service number, that's if you don't give up the will to live in between. No.20 in the queue, must taken them an awful long time to deal with the volume of customer complaints unless they only have one guy dealing with it and he went out to lunch or for a quick run. Anyway I digress slightly when finally get through to enquire where our delivery was, another hold as he was starting his system up. He found the order and then told us initially that the items had been taken off the delivery, this was changed to problem with stock to ....... whatever excuse they could come up with. So you place your order wait months, take time off work, sit at home all day waiting for them and nothing. Fuming is not the word, how this company can still be in business I don't know.
Do yourselves a favour steer clear of them, go elsewhere for your furniture”
“Ordered a corner sofa staff in store where lovely and very helpful after a few years my frame and springs went which were covered under the 10 year guarantee. It has been 4 months since I told them sofa getting worse been on the phone constantly to customer service who don't care what so ever and keep palming you off when you ask for a supervisor they are never available and will call back and don't last phone call was told they would fix it but don't know when it would be and when it breaks again they will replace I pursue after another 4 months plus of me calling .will never buy from here again Dave your money and time and go somewhere else”
“i didnt even want to give them 1 star, customer service is shocking. 1 hour and 20 mins on hold.
after ordering it online to say have you got my order and can i have a delivery date. to be told a date but no time and that someone will call me closer to the time to arrange a time it will be delivered but 2 days before delivery no phone call or email so i email them and call them to be told the delivery driver is fully booked for the day harveys had booked my delivery for, had a rude unhelpful person on the phone who basically told me tuff and did not care that i had took time of work for this and his response was we only have to give you 24 hours notice to arrange delivery. that is shocking as how is working people ment to arrange work so short notice is a joke!!
told them i wanted composted and wanted to talk to a manager and was told no to both then i said i wanted my order canceled and my deposit back. to then be put on hold and said they will compensate me £50 because they have realized it was there mistake but that does not help me i can not take another day off this week.
shocking customer service worse i have ever seen in my life, it was my first time buying something from harveys and it will be the last.!!”
“I never write bad reviews but the proces with the Harveys company is a disaster. Ordered a sofa and 2 armchairs on 12/01/19 with an estimated delivery of 4-6 weeks. After 7 weeks, I called the store and was told off, I had to wait. After spoken to someone what Harveys called customer service (you need to be patient as you are in line for more that an hour), my delivery was scheduled 3 weeks later. I took a day of and till my surprise, the delivery men told me they had only my sofa. The whereabouts my armchairs were unclear. I had to decline the sofa as it had the wrong feet. After another call with the customer service, another delivery date was scheduled 3 days later with the promise to deliver all my furniture. The day before I was called that my armchairs were not ready for delivery and Harveys couldn't tell me when they should arrive. Went to the store and asked my money back.
The whole joke of the story, if you want a compensation for your delayed delivery, YOU have to call customer service (and wait in line for at least an hour) AFTER your furniture is been delivered. REALLY?”
“Gave good ratings a start of purchase, as all seam good which might be the case for been so high rated!! "Just another sheep" then time went by and the only emails I got was there sale nothing about my order so.. checked on my account with them and had error retrive, so rang them I did only to go from 18 to 12! 38min later had to put down and write this as peed off. Well might turn up or not!!! Well down keeping just informed harveys!!!”
“First sofa recalled as splitting leather as harveys used bad material. Replacement sofa now doing the same. After having to pay £48 for a homeserve chap to come out surprise surprise the splitting is not covered on warranty and he put it down to general usasge. £48 therefore not refundable even thou sofa still under warranty. Appartently sofa has been sat on too much with feet on recliner foot rest, is that not what you are suppose to do with a recliner sofa?? He also advised me that my leather sofa is not all leather and where it is split its actually vinyl, so prone to splitting. Surely thats a trade description issue as my invoice states i purchased a leather sofa!! Total rip off harveys!!!”
“I rarely write reviews let alone negative reviews but my experience with Harvey's has been the worst in my life! That's no exaggeration.
I ordered a corner sofa on 07/11. I was told by the lady that served me that it will be delivered just before New Years since DFS (store next door) promised delivery before Christmas Day. I checked again and again with her and even when the delivery note said 07/02 she assured me it says that but it will be before.
The sofa had not arrived by January and around mid January I called up the customer service and they told me they weren't sure why I was promised this. When I called in store they told me that she had left the job and there's nothing they can do.
I had no option but to wait till 07/02 for the sofa. Thats when it got worse. I got a call from them a few days before telling me that they wouldnt be able to deliver and when I asked why they told me they don't have the reason in their notes. I called every day to try find the reason but no one knew. They told me the earliest date was mid March and that if I wanted it earlier I will have to call. I called in everyday to find an earlier date and they said 06/03 was the earliest and I agreed to that.
Once again a few days later I got a call saying it wouldn't be delivered by 06/03. I had to go through the calling process to try fight for a new date which was 19/03.
Having gone through this I was told that I should call them when its delivered so they can make up for the time and effort I had to go through for this. Had to take 3 days off work for one delivery since they kept missing it.
When I called them they told me that the best they can do is £63 for a delay of over 3 months from what I was promised in store. What an absolute joke of a compensation.
Please stay away from them and please get everything written.”
“bought guvnor sofa charcoal grey.the colour is brown.harveys say i've got the right sofa and lump it.they don't reply to emails and phone calls take over an hour to speak to someone.won't use them ever again.”
“I am absolutely appalled by the service (or lack thereof) Harvey's have provided to customers and the complete disdain they have treated us with. Back in October we ordered a sofa from their White City store in Manchester with an expected delivery date of mid November. This did not arrive. after weeks of wondering what had happened (which involved numerous amounts of to-ing and fro-ing with rude staff over the phone via their customer service line and being put on hold for up to an hour at a time) we were finally told there had been a fault with one of their suppliers in Italy and hence the order would now not arrive until February. You offered us £400 reduced price by way of compensation which we accepted (we went in store to make sure this was confirmed but that is another story) expecting delivery at the end of February. We finally receive a confirmation email that delivery was expected yesterday and after a complete no-show, as predicted we AGAIN had to call your customer service line to be told that the sofa was in fact "pulled off the lorry yesterday due to a quality control issue". NOONE informed us beforehand and my husband had taken the day off work to await a sofa that was NEVER going to arrive. We were told by their customer service team that someone will be calling us in the next 24-48 hours but have got this call? I WONDER??? NO. This is completely UNACCEPTABLE and I would like a response ASAP as to what exactly Harvey's plan do about it. We will be cancelling our order if this is the level of disrespect you show customers. You deserve to lose custom over this Trading Standards will also be duly informed.”
“Warning .....Don’t let them take your money for an independent report on a furniture fault! Servico do not locate manufacturing faults they are just used to release Harvey’s from responsibility for any repair. A rip off!”
“To be honest, ordered my two settee's on the 29th of Dec 2018, with the promise from the salesman in Shirley, Solihull that they would be delivered within 4 weeks. Then told they wouldn't be delivered till the 11th of March. Then I was rang to day that they wouldn't be able to be delivered till the 15th of March 2019. Disgusting service & lied to all along by the Harvey's salesman. Will never shop with this company again.”
“Disgraceful goods not delivered 18 weeks and just cancelled delivery for tomorrow. Now been told end of March even though now paid for it. Avoid Harvey’s at all costs”
“Everything went wrong! Don’t use Harvey’s! Table and chairs broken on delivery. New one delivered 5 weeks later but delivery refused to assemble although this was paid for! It’s still in the box! Armchair broken on delivery. Technician coming tomorrow to fix but won’t hold my breath! Now taken 4 days off work and still not rectified. Do not use Harvey’s! Shocking shocking!! 😤👎”
“Ordered a 3 seater sofa and matching chair from the Falkirk branch. The woman in the shop told us we could take delivery in 3 weeks because the furniture we chose is always kept in stock. I arranged annual leave day from work for the allotted day (4 weeks later) and we were told the delivery slot was between 7am to 8pm. We got rid of our old sofas beforehand and were sitting on 2 kitchen chairs. On the delivery day we had a phone call at 9am to tell us that they had none in stock and someone would be in touch sometime in the future for another delivery. I was absolutely fuming and spent most of the morning to various different people so called 'customer services' etc none of who were in the least interested. Suffice to say I cancelled my order (lost my £87 deposit) and have gone elsewhere. I WOULD NEVER RECOMMEND THIS COMPANY !!!”
“Absolute joke my sofa was due to be delivered tomorrow but rang to say it wasn’t coming I rang them and they wouldn’t speak to me as they had my name down different to the one i told them it was no fault of mine it was someone at the york store where i bought it from the store admitted this but still they wouldn’t speak to me as the computer couldn’t rectify the name so I had to email my identity and also the bill I am currently waiting in a queue to speak to someone but I started off in18th place after waiting 20 minutes I am now in 10th place never again will i buy from Harvey’s”
“I feel there is a fault on my sofa. They said no only fault is to many sitting on that side. Do you know this is called a tv sofa.new one to me.i have to pay for a independent survey done and pay for this myself. If there is a fault found they will pay me the money back. I think this is a despicable way to do things. This sofa is only 7 or 8 months old. I also phoned them which I was on the phone a full hour.emailed them. Still the same response. I only want someone to come and look at it without me paying out any money. I think the after care service is despicable.”
