Hoseasons Reviews

"Booked Lakeside in Burnham on Sea with Hoseasons unaware it wasn't a Hoseasons site, I spifficactly asked for a caravan with low steps as I have chronic back pain & find climbing steps almost impossible if they're to high, I was assured that they were not high, when we arrived i was horrified to see these huge metal steps with at least 7 inches between each step, asked them to be changed but was told there were none available that would fit yet there lots of identical caravans on site with better steps in fact no one else had the same as us, so bad were they that i tripped hurting my arthritic knee & my back, i have scoliosis & Neaufibrosis, i then spent the rest of the holiday in the caravan afraid to go out & hurt myself worse.\r\nI have contacted Lakeside who said I had to contact Hoseasons as I'd booked with them, but can't get thru."

"Not Happy!! Scam!! Illustrate images which are far different than what you get!!\r\nWe booked a motor home after checking all details and images of the motor home. Upon check in at the New Romney park holiday, was given the cheaper motor home!! Unfortunately the resort is fully booked so stuck with what was given!! \r\nI booked 4 Adults and 2 kids. Both my kids have autism and need to have their sensory activities at all times, so choose a motor home which showed a separate dining area so they comfortably settle.\r\n\r\nBooked Gold Class 3 but got a 2 which from images have separate dining area but instead have a a large 6 seater dining table middle of the lounge!! So basically lounge cannot be used for adults!! When kids are doing their activities or anyone eating. I am throughly disappointed and do not recommend! We trust you in paying the money and should get what we paid rather cheaper options.. I spoke with the Manager at site, they were trying to accommodate but clearly told me Sorry can't help as fully booked!! Hoseasons next time when you take someone's money check what's been offered to your customers and Don't illustrate wrong images making fools of customers!!"

"DO NOT BOOK WITH THIS COMPANY! They are absolutely scammers. I have attached a picture to this review of the lodge called Gwynedd Plas Isaf Lodge Retreat in Caerwys , Flintshire. Picture 5 clearly shows a hot tub right outside the patio and when I have received the confirmation it says that the lodge does not come with a hot tub. I call this misleading but according to them is that is not mislead and the description stated that only premium accommodation have hot tubs. How would you know which one of them is premium unless advised? This defects the main objective, is this lodge advertised with a hot tub when there isn't one? To rip people off. Read the reviews carefully and see how many feel have been fooled by this illustration. Their customer service is absolutely shocking. I have never encored such a rude advisor until today. No empathy whatsoever, speaking over the customer, asking them for 95% cancelation fee and doing absolutely nothing to helped them. The advisor I spoke too stated his name was Peter and refused to acknowledge the picture saying the hot tub is not clear in this picture, and therefore is non existing. Look at the picture I don't think it can get clearer that that. He was very rude, refusing to give me his name as part of data protection rules, when I mentioned that I will complain against him. He then stated \"I gave you my name 4 times\" but could not mention on what occasion he did this because he has not. I asked to speak to another staff members as he refused to address my concern and he declined. I asked to speak to a senior staff members and he stated that I can't. I will report this business further as they are misleading in all the ways and obviously still getting away with it."

"We booked to stay in a wales based log cabin about a year ago and paid \u00a3650 with a debit card. 3 weeks before we read the reviews and then showed pictures of dirty pillows, stained beds. We contacted Hoseasons and asked to move site. They initially said they couldn't but then agreed that at an additional cost they would change us. We paid \u00a380 via a Mastercard to move location to Clumber Park, Worksop. We booked a 3 bed cabin with a hot tub. We received conformation and travelled. \r\nUpon arrival we were informed that no such booking existed. The reception desk were great and called Hoseasons. They hadn't sent the booking. We discussed and I agreed to take the only available 2 bed cabin meaning we had to cancel friends who were travelling to stay with us. We agreed with Hoseasons a \u00a3470 refund. \r\n\r\nWe went to our room but lasted 2 hours. The path to the cabin had dog mess, the room stunk of wet dog. The carpets were dirty. We cut our losses and went home. We never asked Hoseasons for a full refund but rang them to ask that the \u00a3470 is paid onto our debit card. Hoseason refused saying they are required by law to pay back to the card we paid on. I agreed, the card we paid on was the debit card. We only paid a transfer fee on the credit card. The complaints guy Zak stated \" I am not willing to pay this back to any other card as it is stipulated by law\" . I pointed out that the debit card was used to pay for the holiday. He replied \" I am just not doing it and I am now going to stay quiet as I have nothing else to say\". Hoseasons have ruined our week, caused us wasted travel and Zak, the complaints manager was just rude and wouldn't listen to common sense. We will now have to requested money back via our credit card which has no balance even though we didn't pay with this for the main holiday. The security team at Clumber Park said they have lots of trouble with Hoseasons quoting \" they book out cabin 54 as having a hot tub and it hasn't. We get lots of disappointed people. We have had 3 complaints via hoseaso s customers tonight.\". We have booked several trips before with Hoseasons but never again. Avoid the spiraling downwards company. They may be a little cheaper at times but you risk ruining your holiday.\r\n\r\nThe consumer act explicitly states, in s34:\r\n\r\n(7) The trader must make the reimbursement using the same means of payment as the consumer used for the initial transaction, unless the consumer has expressly agreed otherwise.\r\n\r\nInitial transaction Hoseasons. That was my debit card. Your behaviour has been nothing short of disgusting customer service."

"We stayed at Brockwood Hall in the Kent Lodge and whilst the surroundings were beautiful the experience and property sadly did not live up to the area.\r\n\r\nThe main issue with the stay was that for 2 of the days, work was being carried out directly behind our lodge which included drilling that ran until 5pm each day. It was unbelievably noisy (I did complain to staff at the time) and disruptive to the point we had to sit in the back bedroom to try and watch or hear tv\/music. Rather than staying in a city or hotel, we chose to stay in a lodge for a peaceful and relaxing trip, to read books, enjoy the hot tub and surroundings. This was impossible due to the work being carried out.\r\n\r\nWe were asked on both days to move our vehicle as the workmen needed to leave their equipment there which was inconvenient for running out to grab things in the weather. Everything outside of our lodge was covered in a thick layer of dust and no one ever came to clean this or ask us to move our belongings inside. The lid to the hot tub was damaged (a split down the middle) which meant all of the dust also fell into the hot tub rendering it impossible to sit in. We also had clothes we had left to dry outside from the first day, which were also left ruined and covered in dust. This meant that the hot tub was essentially out of use for us for two days and nights which given that was one of the reasons we selected the lodge.\r\n\r\nI absolutely appreciate that this work may have been unavoidable but it did massively impact our holiday and we were not offered any kind of repayment.\r\n\r\nIn addition, the lodge itself felt tired and unkept.\r\nUnclean with cobwebs, dirt and dust sat in the corners of each room. (Completely understand it's a lodge in the wood but as the photos show this is way beyond that)\r\nHDMI sockets broken in the back of TVs\r\nCarpet pulled up and worn\r\nSofas worn and dirty\r\nHoles in the bathroom walls\r\nMissing shower components and mould\r\n\r\nI complained directly to the lodge and also to Hoseasons and they have a one-month response period which I believe is appalling. If you do receive a response, you then have to wait another 28 days for a follow up reply."

"We hired a boat from Clifton Cruises via Hoseasons in October 2022 for 7 nights and booked one of their 5 star boats 'Peggy' part of the Starboard range.\r\nThere was no real instructions just a video to watch and off we went.\r\nWe were told the TV was intermittent but later found the antenna not actually connected on the roof, so would never work.\r\nThe door was extremely insecure with only 1mm actually latching.\r\nThe grill didn't work and the gas cooker had 2 rings that didn't turn off. We managed using the other knobs as the others were so worn. A huge safety issue. This boat is far far from 5 star, more of 1 star. The hire company weren't interested and neither were Hoseasons. Avoid"

"We hired a boat from Clifton Cruises via Hoseasons in October 2022 for 7 nights and booked one of their 5 star boats 'Peggy' part of the Starboard range.\r\nThere was no real instructions just a video to watch and off we went.\r\nWe were told the TV was intermittent but later found the antenna not actually connected on the roof, so would never work.\r\nThe door was extremely insecure with only 1mm actually latching.\r\nThe grill didn't work and the gas cooker had 2 rings that didn't turn off. We managed using the other knobs as the others were so worn. A huge safety issue. This boat is far far from 5 star, more of 1 star. The hire company weren't interested and neither were Hoseasons. Avoid"