Hoseasons Reviews

Name: Hoseasons
Address: Hoseasons Holidays Limited Lowestoft, Suffolk
Rating: 1.96

2.0 Rating 817 Reviews

24 %

of reviewers recommend Hoseasons

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2.0

Based on 817 reviews

Customer Service
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Phone:

0844 847 1356

Location:

Hoseasons Holidays Limited Lowestoft
Suffolk
NR32 2LW

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Hoseasons 2 star review on 22nd May 2025

JANE

Julie Reeves

Hoseasons 1 star review on 17th January 2025

Karen P

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is absolutely ridiculous in these unprecedented times that this company can do this . You can however claim money back through your bank as you have not received the goods you paid for .”

Helpful Report

Posted 5 years ago

“WORST COMPANY GOING PLEASE DO NOT BOOK WITH THEM! TAKES OUR MONEY AND WILL NOT REFUND WHEN OUR HOLIDAYS ARE CANCELLED!!!!!!”

Helpful Report

Posted 5 years ago

“Poor customer service, terrible company their terms and conditions mean nothing.”

Helpful Report

Posted 5 years ago

“Just had a refund of hoseasons we paid…been ripped off Just had a refund of hoseasons we paid £158 for a short break in Cornwall could no go because site was closed due to corona virus they gave us £88 refund and they kept £79 for there fees that was good of them due to the circumstances WHAT A RIP off should no be allowed will never use them again the wort pat they talked me into tacking insurance out what good was that discussed to top it all we are both disabled please do not book with hoseasons hoildays or any of there companies you will be ripped off sham on you hoseasons”

Helpful Report

Posted 5 years ago

“Echoing the many disgruntled customers who are been subjected to Hoseasons' poor approach to customer service. Being refused a refund, told account will be credited and that I'll have 12 months to book another trip, of which is simply not possible for me. Imagine Covid19 hasn't happened - I wonder what their position would have been if I were to call them and say: 'I am cancelling my trip that's due to take place in one week but you can't keep my money, instead I demand to be allowed to book another one at another date in the next 12 months". Clearly they would say no and quite rightly so. Offer refunds like the many other leading holiday operators, of which I will be using from hereon.”

Helpful Report

Posted 5 years ago

“We booked to stay at Sandymouth Bay on 30th March and received an email the week before saying our holiday was cancelled and that they will be in touch. Their website specifically stated that we could rebook any other holiday within the next 12 months if we were unable to find suitable dates, and offset the price of our original holiday. So we booked somewhere different for Christmas at a much larger expense, expecting the price of our original booking to be deducted, yet now Hoseasons have changed their stance and saying it must be at the same resort and are refusing to deduct the cost of our original holiday!!?? My husband cannot get through over the phone and is receiving no follow ups on his emails!!! We have been loyal customers for years, booking at least two breaks every year. Never will we book with Hoseasons again, and we will be claiming a full refund off our credit card. Well done Hoseasons, another loyal customer lost!”

Helpful Report

Posted 5 years ago

“Withholding peoples money due to the Coronavirus and when you ask for a refund they won't give it. They make an offer for you to rebook but at an higher price and want the price difference paid immediately. Book with Centre Parcs, they offer a full refund if you don't want to rebook now.”

Helpful Report

Posted 5 years ago

“They won’t answer the phone, they won’t respond to emails and they won’t give a refund. Hoseasons are a disgrace. When this is all over please remember how they have treated people during this time.”

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Posted 5 years ago

“Absolutely shocking- Hoseasons you are a disgrace! I waited 50 minutes to then speak to an abrupt ( putting it mildly) female who told me I will not be reimbursed & the majority of people have accepted another date- would appear untrue glancing at other reviews! We will obviously be taking the matter further via our card company as surely under eu law we have the right to full compensation. Used this company many times in the past... never again...”

Helpful Report

Posted 5 years ago

“Nobody wants anyone to go out of business and create further unemployment during this worrying time. I am guessing this is why hoseasons wants to keep our money and make us rebook instead of offering refunds. Although I feel for every business at this time, this decision is absolutely absurd. It will be impossible for most large families to rebook and get everyone together again. I can not see how not giving their customers a full refund will not damage their reputation in a major way. Who in their management tier has made this ludicrous decision? After this scandal people will book with Haven and centre parcs who are doing the right thing and offering refunds. Hoseasons please, please reconsider as your reputation will be in shatters.”

Helpful Report

Posted 5 years ago

“Supposed to go to Ruda Devon 10th April,obviously the park is closed i wanted a refund of £579 as we cannot go at any other time in the next 12 months,a rather shirty lady on the phone said "we arnt issuing refunds" i explained my situation being self employed work has stopped and i need that money to live on,she couldnt have cared less,really disgusted we have used hoeseasons a few times and while they might make money off those who cant rebook the implications for the future hopefully will not bode well as people will not use them,i have contacted my card issuer who said "oh yes were well aware of this but we will get a you a refund" as for the joker who says we are all "dillusional" i take it you are the CEO of hoeseasons? Either that or just a complete idiot”

Helpful Report

Posted 5 years ago

“Hoseasons should be ashamed...to refuse refunds and only offer holidays at best costing an admin fee or doubling the cost to rebook. This can't be within our consumer rights as customers. Hoseasons are very short sighted as customers won't forget and holiday parks have already started to distance themselves reducing holiday availability. Shame on you Hoseasons.”

Helpful Report

Posted 5 years ago

“Hoseasons are refusing refunds and cannot meet rebookings without charging admin fees at best and at worst doubling the cost of our holidays. This cannot be legal under consumer law. What this company seem to lose us the foresight that customers will not use you again and holiday parks will cancel their contracts for 2021. Is there not anyone in the this company with a brain and with decent morals. You stink as a company.”

Helpful Report

Posted 5 years ago

“Hoseasons now have all my money and are refusing a refund, is this legal? Meant to go holiday next week but they have cancelled due to the coronavirus. Now they will not refund me my own money, only let me change dates which is no good. I have paid on my credit card so will be contacting the bank to see if I can charge back. I have used hoseasons many times in the past but the way they are refusing people their own money back is a disgrace and will be remembered once life gets back to some normality.”

Helpful Report

Posted 5 years ago

“Absolutely disgusting customer service. Holiday cancelled at the last minute due to COVID19 - we understand that's neither parties fault. However, it's now 2 weeks later, still no contact and I've tried for the last week to get through, emailed etc - nothing. I looked at alternative dates within the next year and the prices gave rocketed and I certainly now can't afford those prices. I'm a single parent and took on a saturday job so that that I could treat my children to this holiday and as I'm a TA in a school I'm tied to school holiday times. It seems from reading the replies on here that we don't have any chance of getting a refund - I'm devastated.”

Helpful Report

Posted 5 years ago

“same as everyone else - refused a refund even though they cancelled the holiday. Customer service rude, if you can get through to them at all. To those in the same position - if you paid for your holiday in the last 120 days on a debit or credit card contact your bank and raise a dispute for the charge. Explain you have been in correspondence and service not provided and refund refused against legislation Law Reform (Frustrated Contracts) Act 1943 and that you have no recourse but to raise a dispute. Claim takes 30 days, but you should get your money back.”

Helpful Report

Posted 5 years ago

“Shameful practice in theee times. If they survive they will go bust as the public will remember such poor practice once we beat Covid 19, they will have destroyed any trust customers have on them. A shame as I have used them many times over the years, never again. I feel for the staff who will be out of work but the company deserve it. I want a refund please.”

Helpful Report

Posted 5 years ago

“No refunds for us. We managed to speak to the site we were booked at and they informed us that had also had to pay their money back to Hoseasons!”

Helpful Report

Posted 5 years ago

“We have experienced the same treatment as many other I have read, with Hoseasons refusing to refund our money after they have cancelled our holiday,however I have spoken to Trading Standards today, who tell me, we can accept an alternative date, but if not they have to refund our money. Good luck , hope this helps Teresa”

Helpful Report

Posted 5 years ago

“They do not offer refunds when they cancel or the government has banned travel.”

Helpful Report

Posted 6 years ago

Hoseasons is rated 2.0 based on 817 reviews