Name: Hoseasons
Address: Hoseasons Holidays Limited Lowestoft, Suffolk
Rating: 1.97

“Due to COVID I was unable to arrive in England for my narrowboat holiday from the US. However it turns out that HOSEASONS had already canceled my holiday with Andersen Boats. From HOSEASONS to Andersen Boats; "This was cancelled down at loss of deposit £400 but didn't realise he'd paid you his balance. We will need his bank details to action his balance of hire refund." Not only that but my receipt states: "Non-refundable Security Deposit of £60" NOT £400! As it appears I would have arrived in the UK after a 14 hour flight, and 4600 miles with NO NARROWBOAT!”

Helpful Report

Posted 4 years ago

“I cancelled my booking months ago and you continue to ignore my emails, messages and STILL haven't refunded me!”

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Posted 4 years ago

“In August I had to cancel a trip to Scotland in October due to Covid. I understand how these companies are struggling so accepted a voucher for £220 which was the amount paid at the time. So using the voucher I booked something else with them a lot closer to home and paid an extra £225 at the start of October to fulfill the full balance. It is now against the law for me to take that holiday. They offered a refund or voucher, I was going to accept the voucher but seen it had to be used by Dec 31, I thought this was unfair so requested a refund. They have only refunded me the £225 I paid in October and not the full £445 so have effectively stolen the initial £220 off me. Can't get through to anyone anywhere to discuss, although I know what the answer will be when I do! Used them several times before without hitch, but they say the measure of the company is how they deal when things go wrong. Using that method, stay well away from these thieves!”

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Posted 4 years ago

“COVID UNSAFE!!!!!!!!!!!!!!! When we arrived our first impressions was what a lovely caravan, but on closer inspection we found that we had no plug or bowl for the kitchen sink, also there were greasy marks all over the microwave door (obviously not cleaned) and a broken toilet seat. As for the frying pan it looked as though it had mouse droppings inside, but even that was being used to catch a drip from a leak under the sink. (Photographs attached) Now correct me if I am wrong but I was under the impression that the accommodation was going to have a stricter cleaning regime because of the Covid Virus. If this is so, why were these serious health problems not picked up on. As soon as we came across these problems I contacted the main reception who said that “they would get them sorted”,but after waiting a day I went to the reception again and was told that housekeeping was told about the problems but they had gone home for the day (Saturday) expecting them to come and sort the problems on Sunday was a waste of time because nobody came. We complained again on Monday and Tuesday but every time we complained we were fobbed off and was made to feel that we were nit picking. So we had to use kitchen roll for a plug in the kitchen sink all week, and by Monday we had purchased our own disinfectant to give everywhere a thorough clean Also when enquiring about a remote control for the fire I was told “Oh no we don't supply them” Well my answer is put the controls where we can reach without having to get on the floor and put your hand blindly up inside the fire!!! I got the impression that they were working on a shoestring BUT I think that has compromised our safety I would appreciate your comments before I escalate this complaint. THIS COMPLAINT WAS SENT BACK IN SEPTEMBER AND I HAVE NOT RECEIVED ANY REPLY.”

Hoseasons 1 star review on 20th October 2020

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Posted 4 years ago

“Hoseasons are happy to take your money but will not answer the phone or call back when they say they will, do not waste your money booking with them!”

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Posted 4 years ago

“I need to cancel my holiday. I have sat on a phone for hours on end tryingbto contact them. I have FB messaged them, Tweeted them, emailed 4 times. Sent an email to complaints, saying i beed to cancel my holiday which i am due to go on in 4 days. Got a reply saying they will be in touch within 28 days!!! What a joke of a company. Disgraceful customer service!”

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Posted 4 years ago

“I had a holiday booked in the UK for May 2020 that was cancelled due to the COVID pandemic. I requested a refund in July, was told that the bank transfer had been initiated in September, and yet I have still not received the funds. The company has been very poorly responsive. I am extremely concerned that I will never received my money back.”

Helpful Report

Posted 4 years ago

“I had a holiday booked in the UK for May 2020 that was cancelled due to the COVID pandemic. I requested a refund in July, was told that the bank transfer had been initiated in September, and yet I have still not received the funds. The company has been very poorly responsive. I am extremely concerned that I will never received my money back.”

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Posted 4 years ago

“Very poor!!! I had a major complain about some of the services provided by caravan park we have stayed at. Absolutley no response! Find it very unprofessional. Defenetly wont be booking with them ever again!”

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Posted 4 years ago

“Hoseasons may be giving refunds/vouchers for cancellations relating to Covid but they are still taking the full deposit if you cancel a 2021 booking without providing any options to rebook or offering a credit note/voucher against another booking, and that's even if you have insurance - shameful.”

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Posted 4 years ago

“If there was a minus i would! I am a Nurse working through this hard time to support my family and patients. I was forced to move my march holiday as they wouldnt refund then. I am due to go in October. They will now not refund me because i dont have cancellation insurance. Even though the holiday park does not have any entertainment on pool shut restaurants shut and pub closed at 10. I paid for a full service and have to go in October to sit in a caravan and do nothing with my three year old! Disgusting”

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Posted 4 years ago

“Booked for a couple of nights away in Caerwys. Money taken. Arrived after 90 min drive to be told Hoseasons shouldn’t have accepted our booking as the accommodation was already taken. The accommodation manager also informed me that they had a number of similar issues with Hoseasons over the last few months. The manager contacted Hoseasons who assured her they would call me back to discuss alternatives. They did not. I called Hoseasons but after 70 mins was unable to get through so ended the call. We then returned home. What a shambles. After (belatedly) reading these reviews I would never book through this company again. I’ll also be leaving these comments on lastminutecottages.com As I thought I booked through them but was only informed post-booking that Hoseasons were involved. My advice? DO NOT BOOK THROUGH HOSEASONS!”

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Posted 4 years ago

“I am absolutely DISGUSTED with the service I have received from your company via Cottages.com. Because of the illness of one of the party we were unable to undertake the booking we had made. Rather that lose the deposit paid I have tried on MULTIPLE occasions, over several weeks, to contact someone by phone and email in an effort to reschedule the date. I appreciate that you may have a high volume of calls but it is unacceptable to be expected to wait for more that 30+ minutes , minimum, to speak to an operator and incredibly frustrating that there has been NO response to any emails. I have now just recieved an automated phone call because I didn't respond to your email saying payment was due within 24 hours the booking has been cancelled and therefore the deposit will no doubt be forfeited. I wish I'd been able to respond!! !!! Once again I was unable to get through on the phone within the 24 hrs and no one responded to email resulting in no holiday and loss of money. Our party are incredibly disappointed at this situation and the person who is unwell is left feeling guilty. I would be very grateful, but somewhat surprised, if I received some sort of response to this post.”

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Posted 4 years ago

“Total inability to contact, no response to emails, letters and phone ringing off the hook for hours. Lost holiday and money as not able to confirm anything regarding booking disgusting”

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Posted 4 years ago

“Booked 7 nights at Appley cottage, Exmoor Lodges, Somerset. Very pretty and cottage was immaculate, didn't realise on paying that they charge £50 each for animals as well as people! First evening we enjoyed the hot tub and then sat watching TV with the door open and someone waltzes in! They explained that it was to check the hot tub, which we were aware happens, what we weren't aware of was that they don't give any prior notice ie text message to say on way etc. Suppose you had a personal affliction (we don't have ) it would be polite for them to say that they were coming in 10 mins? When we complained we were spoken to with contempt and insulted with questions such as 'what have you got to hide'?. If i want a holiday with hosts i would book a B&B, this was self catering ie private and although i completely understand that the hot tubs have to be checked i really think that they could send a text to let their guests know that they were coming and if a guest isn't happy it might be nice if instead of talking down to them that they tried to explain in a pleasant manner. I've read other reviews that are mainly good but the odd few seem to be along similar lines as our own experience ie Diana and Gary are lovely hosts until anyone complains. Never again. Sticking to Brean Sands ☺”

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Posted 4 years ago

“Be wary!! Hoseasons let me book a 7 night break to start on a Saturday to Saturday.. however the holiday park only do breaks Friday to friday. I booked 3 weeks previous and the hol park notified hoseasons numerous times!! Hoseasons notified as at 5pm day before travel we ended up with 6 night stay!!!”

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Posted 4 years ago

“Booked an Easter break which was cancelled due to Covid.Re booked with the E voucher.Arrived at our holiday park on Friday 4th September and was told we weren't booked in.There were four adults which included my 80 year old mother.The rep was really unhelpful and said it was our fault the payment had not gone through.She even said could she speak to someone else as I did not understand her.I told her we were 4 hrs from home and she said we would have to find our own accomadation.she didnt look for any other parks.It was 5 on a Friday and she wanted to get home.Have booked for 10 years but wont be booking again.”

Helpful Report

Posted 4 years ago

“Last year, when booking our holiday, we paid a higher deposit as we wanted less to pay in the months closing towards the holiday. We also paid extra for insurance. At the time of booking, nobody could have envisaged Covid and the huge impact it would have. Covid aside, we got some upsetting and bad news about my mum's health after we had booked the holiday. Irrespective of Covid, my mum would not have been unable to attend the holiday, so we started to try to contact yourselves. After many phone calls with no answer, emails via your contact us address with no response and fb message, we still were unable to get any response.We started this in May. We eventually got a response after our holiday date of August, asking us to fill a form of cancellation. We filled this out and included the letter from the doctor (which actually costs us too). We then get a response of you'll get £75 refunded. This is disgraceful considering, the amount of calls and time to get hold of someone. May I add that smaller companies have managed to give full refunds. Reading the complaints on fb we are not the only ones and we will not be recommending or supporting Hoseasons in the future.This has caused unnecessary stress for our family, including my terminally ill mum. We are very disappointed, and sickened by your customer service. To have paid £200 in all good faith, fully intent on taking the holiday, to receive just £75 in a refund, when we paid insurance, is simply shameful considering we couldn't take the holiday due to terminal illness. You claim that it is lower than the deposit because of an administration fee. I'd really like to know how you can justify that. £125 for someone to refund us £75? You certainly were not administering much for us between May and September as nobody could be bothered to answer me. For the time I've had to take contacting you with no response until after the event, it should be me charging you an administration fee. I'd be grateful if someone could consider if they think you've been fair were you in my situation.”

Helpful Report

Posted 4 years ago

“Last year, when booking our holiday, we paid a higher deposit as we wanted less to pay in the months closing towards the holiday. We also paid extra for insurance. At the time of booking, nobody could have envisaged Covid and the huge impact it would have. Covid aside, we got some upsetting and bad news about my mum's health after we had booked the holiday. Irrespective of Covid, my mum would not have been unable to attend the holiday, so we started to try to contact yourselves. After many phone calls with no answer, emails via your contact us address with no response and fb message, we still were unable to get any response.We started this in May. We eventually got a response after our holiday date of August, asking us to fill a form of cancellation. We filled this out and included the letter from the doctor (which actually costs us too). We then get a response of you'll get £75 refunded. This is disgraceful considering, the amount of calls and time to get hold of someone. May I add that smaller companies have managed to give full refunds. Reading the complaints on fb we are not the only ones and we will not be recommending or supporting Hoseasons in the future.This has caused unnecessary stress for our family, including my terminally ill mum. We are very disappointed, and sickened by your customer service. To have paid £200 in all good faith, fully intent on taking the holiday, to receive just £75 in a refund, when we paid insurance, is simply shameful considering we couldn't take the holiday due to terminal illness. You claim that it is lower than the deposit because of an administration fee. I'd really like to know how you can justify that. £125 for someone to refund us £75? You certainly were not administering much for us between May and September as nobody could be bothered to answer me. For the time I've had to take contacting you with no response until after the event, it should be me charging you an administration fee. I'd be grateful if someone could consider if they think you've been fair were you in my situation.”

Helpful Report

Posted 4 years ago

“Booked a recent spa lodge holiday with Hoseasons. Two features of the booking were an option for an early check in (for an additional fee) and their “Safer Stays” principles. The site subsequently advised that early (2pm) check-in was not available because it was necessary as part of the safer stays principles to maximise the time between check out and new guests checking in. This was to allow greater time for cleaning and that cleaning disinfectants need at least 1hr to dry. When we arrived at 5pm, we were told that the lodge was not ready because there was a cleaning staff shortage. We eventually checked in at 7pm and it was obvious that the cleaners had only just finished and that they had been rushing. I have tried to make contact with Hoseasons to a) ask for a refund of my early check-in fee, b) to complain about the additional 2hr wait and c) to complain about the obvious failure to follow their safer stays policy. I have written 3 times and tried phoning them 3 times (waiting for 20minutes each call) and have still not received a reply......Very very poor customer service and yet another thing to complain about! I appreciate that it is Hoseasons supply chain who arrange the cleaning regimes so while this may not be Hoseasons direct fault, I did purchase my holiday from Hoseasons and have no re-course against anyone else. At the very least Hoseasons could acknowledge my emails and offer a refund of the fee that they should never have taken!”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Hoseasons Reviews