Name: Hoseasons
Address: Hoseasons Holidays Limited Lowestoft, Suffolk
Rating: 1.96

“I would advise anyone NOT to bother with Hoseasons for holidays. They take your money then don't give you a receipt or any confirmation of your booking. I have rung them 3 times for confirmation that said they would send this but no email or letters.”

Helpful Report

Posted 5 years ago

“Not the best company to book via was told would receive military discount once booked I have booked now they are refusing to apply the military discount they are a nightmare to get hold off via the phone contact them via social media and or email they take days to respond do not recommend this company”

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Posted 5 years ago

“We have been on two holidays with hoseasons and booked a third small trip after first lock down. We did not know at that point there would be a second lock down. We are travelling with someone with special needs who has type 1 diabetes, therefore is a high risk. We are now possibly unable to travel because of covid 19 but because boris announcement falls after are deadline to cancel, we have been forced into canceling and loosing £100.00. Hoseasons should be more sensitive towards people travelling with special needs adults. They should also appreciate the risk we took in booking a holiday during these times and supporting there buissness. 100 pounds in exchange for regular, and future custom is bad buissness ethic. We won't be booking with them again.”

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Posted 5 years ago

“I tried endless times to cancel our holiday and get a refund . I waiting kn the phone for an hour and was cut off . I booked a week for October half term , covid restrictions and lockdown areas with my child who has ocd wasnt going to happen . I have 3 kids adhd asd spd anxieties the attitude of Hoseasons was it's too late to cancel that was after I replied to an enjoy your holiday email . Other emails refused to recognize my email address or booking details on there web page. The response was Scotland dies have travel restrictions but its bot legally binding . My childs upset meant nothing , the fact I scrape all year to pay for a week away meant nothing .”

Helpful Report

Posted 5 years ago

“Disgusting attitude to the safety and welfare of customers. We had a short break booked through Hoseasons but a couple of days before we were due to go, my young son started displaying Covid symptoms. We immediately had a test but as the results did not arrive before our holiday was due to start, we adhered to Government guidelines and did the responsible thing and cancelled our holiday. Even though we provided proof of having to self-isolate, because the results we received the day after our holiday should have started were negative, Hoseasons are refusing to refund us. What sort of company has such little concern for it's customers and other holidaymakers, as well as a disregard and disrespect for the advice we are to follow? Hoseasons are absolutely disgraceful and should hang their heads in shame”

Helpful Report

Posted 5 years ago

“Disgusting attitude to the safety and welfare of customers. We had a short break booked through Hoseasons but a couple of days before we were due to go, my young son started displaying Covid symptoms. We immediately had a test but as the results did not arrive before our holiday was due to start, we adhered to Government guidelines and did the responsible thing and cancelled our holiday. Even though we provided proof of having to self-isolate, because the results we received the day after our holiday should have started were negative, Hoseasons are refusing to refund us. What sort of company has such little concern for it's customers and other holidaymakers, as well as a disregard and disrespect for the advice we are to follow? Hoseasons are absolutely disgraceful and should hang their heads in shame”

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Posted 5 years ago

“Due to COVID I was unable to arrive in England for my narrowboat holiday from the US. However it turns out that HOSEASONS had already canceled my holiday with Andersen Boats. From HOSEASONS to Andersen Boats; "This was cancelled down at loss of deposit £400 but didn't realise he'd paid you his balance. We will need his bank details to action his balance of hire refund." Not only that but my receipt states: "Non-refundable Security Deposit of £60" NOT £400! As it appears I would have arrived in the UK after a 14 hour flight, and 4600 miles with NO NARROWBOAT!”

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Posted 5 years ago

“I cancelled my booking months ago and you continue to ignore my emails, messages and STILL haven't refunded me!”

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Posted 5 years ago

“In August I had to cancel a trip to Scotland in October due to Covid. I understand how these companies are struggling so accepted a voucher for £220 which was the amount paid at the time. So using the voucher I booked something else with them a lot closer to home and paid an extra £225 at the start of October to fulfill the full balance. It is now against the law for me to take that holiday. They offered a refund or voucher, I was going to accept the voucher but seen it had to be used by Dec 31, I thought this was unfair so requested a refund. They have only refunded me the £225 I paid in October and not the full £445 so have effectively stolen the initial £220 off me. Can't get through to anyone anywhere to discuss, although I know what the answer will be when I do! Used them several times before without hitch, but they say the measure of the company is how they deal when things go wrong. Using that method, stay well away from these thieves!”

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Posted 5 years ago

“COVID UNSAFE!!!!!!!!!!!!!!! When we arrived our first impressions was what a lovely caravan, but on closer inspection we found that we had no plug or bowl for the kitchen sink, also there were greasy marks all over the microwave door (obviously not cleaned) and a broken toilet seat. As for the frying pan it looked as though it had mouse droppings inside, but even that was being used to catch a drip from a leak under the sink. (Photographs attached) Now correct me if I am wrong but I was under the impression that the accommodation was going to have a stricter cleaning regime because of the Covid Virus. If this is so, why were these serious health problems not picked up on. As soon as we came across these problems I contacted the main reception who said that “they would get them sorted”,but after waiting a day I went to the reception again and was told that housekeeping was told about the problems but they had gone home for the day (Saturday) expecting them to come and sort the problems on Sunday was a waste of time because nobody came. We complained again on Monday and Tuesday but every time we complained we were fobbed off and was made to feel that we were nit picking. So we had to use kitchen roll for a plug in the kitchen sink all week, and by Monday we had purchased our own disinfectant to give everywhere a thorough clean Also when enquiring about a remote control for the fire I was told “Oh no we don't supply them” Well my answer is put the controls where we can reach without having to get on the floor and put your hand blindly up inside the fire!!! I got the impression that they were working on a shoestring BUT I think that has compromised our safety I would appreciate your comments before I escalate this complaint. THIS COMPLAINT WAS SENT BACK IN SEPTEMBER AND I HAVE NOT RECEIVED ANY REPLY.”

Hoseasons 1 star review on 20th October 2020

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Posted 5 years ago

“Hoseasons are happy to take your money but will not answer the phone or call back when they say they will, do not waste your money booking with them!”

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Posted 5 years ago

“I need to cancel my holiday. I have sat on a phone for hours on end tryingbto contact them. I have FB messaged them, Tweeted them, emailed 4 times. Sent an email to complaints, saying i beed to cancel my holiday which i am due to go on in 4 days. Got a reply saying they will be in touch within 28 days!!! What a joke of a company. Disgraceful customer service!”

Helpful Report

Posted 5 years ago

“I had a holiday booked in the UK for May 2020 that was cancelled due to the COVID pandemic. I requested a refund in July, was told that the bank transfer had been initiated in September, and yet I have still not received the funds. The company has been very poorly responsive. I am extremely concerned that I will never received my money back.”

Helpful Report

Posted 5 years ago

“I had a holiday booked in the UK for May 2020 that was cancelled due to the COVID pandemic. I requested a refund in July, was told that the bank transfer had been initiated in September, and yet I have still not received the funds. The company has been very poorly responsive. I am extremely concerned that I will never received my money back.”

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Posted 5 years ago

“Very poor!!! I had a major complain about some of the services provided by caravan park we have stayed at. Absolutley no response! Find it very unprofessional. Defenetly wont be booking with them ever again!”

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Posted 5 years ago

“Hoseasons may be giving refunds/vouchers for cancellations relating to Covid but they are still taking the full deposit if you cancel a 2021 booking without providing any options to rebook or offering a credit note/voucher against another booking, and that's even if you have insurance - shameful.”

Helpful Report

Posted 5 years ago

“If there was a minus i would! I am a Nurse working through this hard time to support my family and patients. I was forced to move my march holiday as they wouldnt refund then. I am due to go in October. They will now not refund me because i dont have cancellation insurance. Even though the holiday park does not have any entertainment on pool shut restaurants shut and pub closed at 10. I paid for a full service and have to go in October to sit in a caravan and do nothing with my three year old! Disgusting”

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Posted 5 years ago

“Booked for a couple of nights away in Caerwys. Money taken. Arrived after 90 min drive to be told Hoseasons shouldn’t have accepted our booking as the accommodation was already taken. The accommodation manager also informed me that they had a number of similar issues with Hoseasons over the last few months. The manager contacted Hoseasons who assured her they would call me back to discuss alternatives. They did not. I called Hoseasons but after 70 mins was unable to get through so ended the call. We then returned home. What a shambles. After (belatedly) reading these reviews I would never book through this company again. I’ll also be leaving these comments on lastminutecottages.com As I thought I booked through them but was only informed post-booking that Hoseasons were involved. My advice? DO NOT BOOK THROUGH HOSEASONS!”

Helpful Report

Posted 5 years ago

“I am absolutely DISGUSTED with the service I have received from your company via Cottages.com. Because of the illness of one of the party we were unable to undertake the booking we had made. Rather that lose the deposit paid I have tried on MULTIPLE occasions, over several weeks, to contact someone by phone and email in an effort to reschedule the date. I appreciate that you may have a high volume of calls but it is unacceptable to be expected to wait for more that 30+ minutes , minimum, to speak to an operator and incredibly frustrating that there has been NO response to any emails. I have now just recieved an automated phone call because I didn't respond to your email saying payment was due within 24 hours the booking has been cancelled and therefore the deposit will no doubt be forfeited. I wish I'd been able to respond!! !!! Once again I was unable to get through on the phone within the 24 hrs and no one responded to email resulting in no holiday and loss of money. Our party are incredibly disappointed at this situation and the person who is unwell is left feeling guilty. I would be very grateful, but somewhat surprised, if I received some sort of response to this post.”

Helpful Report

Posted 5 years ago

“Total inability to contact, no response to emails, letters and phone ringing off the hook for hours. Lost holiday and money as not able to confirm anything regarding booking disgusting”

Helpful Report

Posted 5 years ago

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