Hoseasons Reviews

Name: Hoseasons
Address: Hoseasons Holidays Limited Lowestoft, Suffolk
Rating: 1.96

2.0 Rating 817 Reviews

24 %

of reviewers recommend Hoseasons

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2.0

Based on 817 reviews

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Phone:

0844 847 1356

Location:

Hoseasons Holidays Limited Lowestoft
Suffolk
NR32 2LW

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Hoseasons 2 star review on 22nd May 2025

JANE

Julie Reeves

Hoseasons 1 star review on 17th January 2025

Karen P

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a boat trip booked in May which was cancelled due to Covid19 which we understood, we re-booked for September and with merely weeks to go get an email to advise this is cancelled and upon investigation, the boat yard has confirmed that they have removed the boat we were booked on as they have taken the boat off the fleet and advised Hoseasons of the in June. We received this awful email on 18/8/2020 and had we been advise in June we could have made another booking immediately on another boat but now its too late and fully booked. This is terrible service from Hoseasons and the lack of customer support or acknowledgement. I will never use Hoseasons again and upon even more investigation, this is a regular practice of Hoseasons We have only now received/been refunded quarter the amount of the costs and reported this to ABTA”

Helpful Report

Posted 5 years ago

“Added to my ongoing issues with Hoseasons and them cancelling my trip (not Covid19 related) but because the boat we were booked on was taken out of the fleet by the boat yard and Hoseasons being advise in June and we being advised 18/8, and were are to take our trip on 3 weeks - we were NOT given the option of going on another boat back in June when they were notified - to our absolute horror we have only been refunded a quarter of the amount that was paid - ABTA and legal here we come!!!”

Helpful Report

Posted 5 years ago

“We had a boat trip booked in May which was cancelled due to Covid19 which we understood, we re-booked for September and with merely weeks to go get an email to advise this is cancelled and upon investigation, the boat yard has confirmed that they have removed the boat we were booked on as they have taken the boat off the fleet and advise Hoeseasons of the in June. We received this awful email on 18/8/2020 and had we been advise in June we could have made another booking immediately on another boat but now its too late and fully booked. This is terrible service from Hoeseasons and the lack of customer support or acknowledgement. I will never use Hoeseasons again and upon even more investigation, this is a regular practice of Hoeseasons. What a disappointing service and I intend to take this further”

Helpful Report

Posted 5 years ago

“Booked holiday for next year. Wanted to amend and upgrade accommodation. Not able to get through to customer services. Have now written a letter of complaint absolutely dire!! Should be ashamed of themselves still taking money and bookings on line!!!”

Helpful Report

Posted 5 years ago

“Absolutely disgusted that Hoseasons continue to take booking and peoples money but are blaming Covid for the inability to answer calls, allow changes to booking or giving customers any way to contact them! Will not use again. Another greedy money grabbing company that I now hope goes bust!”

Helpful Report

Posted 5 years ago

“numerous calls numerous emails still nor reply”

Helpful Report

Posted 5 years ago

“I know that these are difficult times. However am still holding on the phone after 2 hours to speak to someone about an issue that can't be resolved online. Have messaged them 3 times too but no response. Customer service is appalling.”

Helpful Report

Posted 5 years ago

“We booked a last minute holiday through hoseseasons to go to Cornwall for a week at the end of July. On the day of travelling (we were travelling from Crewe so set off around 9am) I received an email from Hoseasons at 11.40 entitled ** do not travel. And that the holiday was no longer available!!!! Outrageous!!”

Helpful Report

Posted 5 years ago

“If you are looking at this review you are probably deciding on whether you should book your holiday with Hoseasons. We booked our holiday on the 11th July 2020 to spend a week at Finlake commencing the 10th August 2020 at the cost of £1375. The deposit was payable immediately with the balance being paid on the 20th July 2020. And then, out of the blue, on the 6th August 2020, we received an e-mail from Hoseasons which stated. “We are contacting you on behalf of the owner’s of Finlake Holiday Resort who have informed us that the accommodation you booked is no longer available for your chosen dates. Unfortunately this means that your holiday will not be able to go ahead and has been cancelled.You do not need to do anything; we are refunding you the amount you have paid on your booking to the card(s), and in the same number of instalments, that you paid with. This will be with you in 3-5 days.“ We appreciate that this is extremely frustrating and thank you for your understanding.“ This is not even true as it was Hoseasons fault for taking multiple bookings for the same lodge. And that was that. No phone call, no attempt to try and find us another holiday. Nothing at all. You cannot even speak to Customer Services at Hoseasons at present as an automated message plays and then the call is terminated. This should answer your question as to whether you should book with Hoseasons! How would you feel if your holiday was ripped away from you four days before you travel, or worse still as some others have, arrive at your holiday site to be told your holiday has been cancelled and then been turned away. How can anyone have confidence to book with Hoseasons again? Please do yourself a big favour and find a competent booking agent who won’t let you down days before your holiday was due to begin. P.S. To make matters worse, we will not even receive our refund before our holiday was due to commence so even if we were fortunate enough to find an alternative we have no money to pay for it.”

Helpful Report

Posted 5 years ago

“We booked with Hoseasons along with another family but have just had our booking cancelled at 24 hours notice (the other family's booking is still ok). After four hours of phone calls we finally got through and were told there was nothing they could do and no alternate accommodation was available - the other family will just have to go alone without us! We told them this wasn't acceptable but they told us they are just a middle man and not a travel agent or tour company. They just advertise accommodation on behalf of individuals, groups or holiday parks under the 'Hoseasons' brand and take a booking fee. It's in their terms and conditions that the actual owners can cancel the contract at anytime without recourse or compensation. You would have thought that if the owner had accepted the booking they couldn't cancel it on a whim - but no, Hoseasons couldn't give a monkeys about the customer - they actively discriminate against them by means of cancellation charges. They basically stuck two fingers up and said jog on. There is a reason they are ranked 37 out of 37 on Trustpilot for Vacation Rentals - you've been warned, avoid unless you want your dreams broken and your kids in floods of tears!”

Helpful Report

Posted 5 years ago

“Text sent 10 days before the holiday saying that they had been trying to get hold of me (as it wasn't by phone or email I guess that telepathy is their chosen method) and my holiday was cancelled - no reason given. I phoned and the girl who I eventually spoke to was really apologetic, she said it wasn't good enough, she asked if I wanted a refund - I said the text said that had happened - Oh no, you have to ask for it! She did offer to try and relocate me but wasn't hopeful as it is the same everywhere! Will we use Hoseasons again - no!”

Helpful Report

Posted 5 years ago

“Searching through for our summer holiday and everything we clicked on to book on we get the message - 'We're sorry, this has just been booked for your dates and is no longer available' Yet they do not remove the holiday from their site. The same holiday is still being advertised a week later. Sometimes you can get through Booking stage one only to get an Error 500 that returns you to your search. This isn't just one holiday, this is every holiday I tried to book and yet day after day these holidays are still showing as available. IT'S SIMPLE HOSEASONS - IF THE HOLIDAY ISN'T AVAILABLE, DON'T ADVERTISE IT!!!! False advertising.....”

Helpful Report

Posted 5 years ago

“Ive booked a holiday with hoseasons for a week in August this was booked Last year and unfortunately because of current situation and that i have a son with special needs and has high risk health issues I've been advised to not travel with him. Ive been trying to get in touch with Hoseasons through telephone and email for 3weeks now with no success so this is my last resort i received email confirmation that check in is 5pm which is unacceptable but has the cost of the holiday wasn't small. Im very unhappy with the service and no contact from anyone i would not recommend booking with hoseasons for any further holidays in respect of my lack of treatment”

Helpful Report

Posted 5 years ago

“I booked a villa on 23/11/19 for two weeks starting on 08/08/20.I paid the balance and received an email on 01/08/20 giving me instructions and wishing a great holiday. On 03/08/20 I received an email cancelling the holiday as they were double booked!!!!!! If they were double booked why did they cancel my holiday and not people who booked later?I have been going to the site for 20 years (early years not owned by Hoseasons) and this is how they treat a loyal customer. I can only presume they resold it a much higher price. No other accommodation available, so no holiday for me and my family.Do not trust them.”

Helpful Report

Posted 5 years ago

“Where do I start. Much like the most recent reviews Hoseasons are full of S***. We made 4 bookings in November 2018 for Finlake for my Dad's 60th. Arrival 7th August. We all got our hoseasons Confirmations 17th June. 1 Booking got their information pack from Finlake 1 week before. So I called 7 days before we were due to arrive, told they can see our 3 bookings on hoseasons but hasn't transferred over onto their system. They will look into it and call me back. 6 days before, no one has called me back. I called; same response. 4 days before - still no call back. I called again. Told they will look into it could hear some computer clicking. Someone will call me back same day. 3 days before - I called back took around 15 attempts. Demand an answer no one has bothered to call me back. I dont want to drive 3.5 hours with a toddler and dogs to be turned away. We were told that Hoseasons have had accommodation pulled off their site by the owners but they will do their best to get it sorted. Get told someone will call me back. So try to call for an update through out the day Finally get through at 5pm to be told Hoseasons will call me back by 5.30pm Hoseasons call and tell me there is maintenance on all 3 of our bookings! Thats not what the resort said, and that there is nothing they can do, finlake only notified them yesterday evening. Even though they knew there was a problem 5 days ago! 3 days before our holiday, they've cancelled it. Looks like we won't get anywhere else now either, not for a family of 8 adults, 4 kids and 2 dogs. The language I would like to use isn't permitted! But I am absolutely infuriated to say the least. I will be reporting to who ever and which ever professional memberships they are associated (ABTA being one) to do this to so many people is an absolute disgrace. The company should be ashamed of themselves. There is clearly something going on here for so many people to be saying the same things! Never again will I use hoseasons and I will shout it from the rooftops to inform others of what a shambles and embarrassment they are to the UK holiday industry.”

Helpful Report

Posted 5 years ago

“We booked into one of the cabins with hot tubs for a couple of nights. I received notification at 5 pm today that our booking for tomorrow has been canceled. Less than 24 hours before we were due to check-in. The reason I have been given is that there is no accommodation available even though this has been booked well in advance. I'm sure that you will have known prior to today whether the accommodation was available. I have then not been offered any alternatives or refunds (travel agent is currently chasing this) or even an apology from hoseasons. I am a very disappointed customer.”

Helpful Report

Posted 5 years ago

“They cancelled my holiday on the day while travelling to Cornwall with 7 month old baby we booked before Covid 19 , i really feel badly treated by Hoseason's. Perhaps they sold our cottage 3 x more than what we paid? I've been a key worker working 12 hour day really needed a break... what a kick in the teeth. 4 hour before booking in , no words explain how my family felt.”

Helpful Report

Posted 5 years ago

“Booked a weeks holiday for £1000.00, they were happy to take full money to secure our booking then got call the next day to say the lovely hot tub cabin was not actually available. They refunded us but they leave adverts on their website to keep people scrolling and interested but a lot of the holidays have already been booked and they haven't taken the advert down. Nightmare to use. On hold for 30 mins on their customer service line.”

Helpful Report

Posted 5 years ago

“The Lodge we booked though Hoseasons was disgusting, nothing worked eg Hot Tub and TV. The fridge and microwave was filthy and bedding old and stained. Trying to contact Hoseasons to complain but can not get to speak to anyone. And no reply from my emails. I will never use this company again!”

Hoseasons 1 star review on 2nd August 2020

Helpful Report

Posted 5 years ago

“Regularly book with Hoseasons Covid brought me 3 cancellations and 3 vouchers. What a fiasco, unable to use them online, no email contact phone calls are charged by the minute an queues are hours long. Currently going on holiday with them in 4 days. Full balance paid but no confirmation or full address of holiday. Very disappointed with customer service and judging by other comments so are many others. Seriously considering legal action.”

Helpful Report

Posted 5 years ago

Hoseasons is rated 2.0 based on 817 reviews