Hoseasons Reviews

Name: Hoseasons
Address: Hoseasons Holidays Limited Lowestoft, Suffolk
Rating: 1.97

2.0 Rating 813 Reviews

24 %

of reviewers recommend Hoseasons

Company Reviews

Questions

Metrics

2.0

Based on 813 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0844 847 1356

Location:

Hoseasons Holidays Limited Lowestoft
Suffolk
NR32 2LW

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Hoseasons 2 star review on 22nd May 2025

JANE

Julie Reeves

Hoseasons 1 star review on 17th January 2025

Karen P

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On 28 JUN 2020 i book a boating holiday with HOSEASONS for Richardson boat yard costing Invoice Total £ 1472.00 -for 6 people- from 8th 15th July- i paid a deposit and YOU took out the balance of £ 1222.00YOU THEY CONFIRMED MY BOOKING BY EMAIL- SO I WOULD HAVE TURNED UP ON THE DAY AND TIME YOU SAID for the holiday ......... on 18/07/20 - i had some questions about the booking and made 24 separate calls to yours selves over a 48 hours a total of 9 hours wait time , the phone was put down on 4 occasion by your operator who picked up the call then cut me off . In desperation as they did not pick up on the 20th july i called Richardson boatyard to ask them the questions they said i dont have a booking and that they told HOSEASONS in a EMAIL months ago that the boat (they had booked for me) had been taken out of service months before and others customers had the same issue , they said that HOSEASONS are incompetent I then made 70 calls to the 0345 498 6594 number over a 8 hour period , eventually the phone was picked up . I explained what Richardsons had said to which she said that it was booked at the she would ring them. She then rang me back and said that there was no booking and that there was a mistake by HOSEASONS who FAILED to look at EMAILS and update system. I then informed her that i would have turned up on the day to find there was NO BOOKING AS THEY FAILED to update systems and FAILED to CONTACT me . the rep did her best find other boats but it appeared that although these were shown free on THEIR systems when she contacted the boat yards they were already book- INCOMPETENT I then spoke with the rep again we came to an agreement that as They were at FAULT and to find a compromise they identified that there was a boat free from the 8th to 11th July at Barnes Brinkcraft boat yard ( boat name Phantom) for 6 PEOPLE . I then i explained that i need accommodation from the 11th to 15th as THEY had FAILED in their contractual obligation to me. She then sorted out a Silver plus chalet at Broadlands sands for 4 PEOPLE (2 people short). They sent sent me a confirmation email on Tuesday 21st July - timed 18:33- subject BOOKED - " Both bookings are sorted confirmations on way" . That same day I received a confirmation email subject Barnes Brinkcraft Booking confirmation with attachments that i filled out and returned and deposited money in their account. Having already identified that HOSEASONS are INCOMPETENT i decided that i should ring both Barnes Brinkcraft to confirm . Barnes Brinkcraft confirmed the booking On 29th July i contacted Barnes Brinkcraft to confirm a BACS transfer and was informed by them that HOSEASON canceled my booking on the 23 July as it was DOUBLE BOOK by two others . I said that this can be correct as they Barnes Brinkcraft had sent me an email confirming it- They said it was nothing to do with them it was HOSEASONS who are INCOMPETENT. i pointed out that they are equally INCOMPETENT as they had failed to inform me that YOU had cancelled and that they had taken money from me under false presence. On 29th July after a nearly four hour wait HOSEASONS answered the phone 0345 498 6594 and I spoke with a representative who appeared to know nothing about the Barnes Brinkcraft boat being cancelled. She then contacted them and said yes its cancelled you can have your money back. What? we would have turned up for a second time at a boat yard they had double booked THEY ARE INCOMPETENT DO NOT USE AVOID AT ALL COST”

Helpful Report

Posted 5 years ago

“today reading more bad reviews can all WHO HAVE BEEN RIP OFF RING YOUR LOCAL POLICE AND ASK THE TO LOOK AT THE WAY WE HAVE BEEN TREATED AND ASK FOR THE DIRECTORS TO BE ARESSTED FOR THEFT OFF OUR MONIES MY BANK SAID THEY TREID TO TAKE THE BALANCE BY MANUAL MEANS NOT BY THE NORMALL WAY ??????????????THIS MUST BE THEFT ALL RING THE POLICE NOW the CEO IS SWEDISH AND ONLY BEEN IN THE JOB FROM NOVEMBER HIS IS JOB TO STEAL AS MONEY AS HE CAN THEM GO BACK SWEDEN AND LAUGH AT ALL US BRITS ?????????????”

Helpful Report

Posted 5 years ago

“Fraudulent Practices now under investigation by Action Fraud”

Helpful Report

Posted 5 years ago

“hi iam going to my lodge which was cancelled by horseasons on my holiday date will not move out of lodge even if the plolice come for I want this to been seen on the tv the papers as iam disabled so is my wife the just offer us a three story house in the middle of leeds ??????????????? they offerd this as I told them I was takenig them to court her reply is we have a big legale team ?????????????????? I will take them and the owners of the park to court for defrauding me to make more money by cancelling my hoiliday and re booking by I think for £600.00 more this is not right and the owners should be helping us not letting horseasons do this but ?????????????? do they also gain by this so thats why they are not doing anything I will be at that lodge for my holiday”

Helpful Report

Posted 5 years ago

“Could not get hold of anyone to actually discuss my booking despite using Facebook, messenger, phone (MANY times for a LONG time, Twitter and online message via website. Atrocious customer service during a pandemic, compared to other agents. Accepted in the end to lose the deposit to cut our losses as with such appalling experiences of other customer was not prepared to lose more this year. Hope you get it sorted for the future Hoseasons!!”

Helpful Report

Posted 5 years ago

“Completely Ripped off. Terrible customer service. Intact customer service is a myth, nor apparently does a manager exist. Never book with them again. None of my friends or family will book with them. Book with them if you wish but please know you will be completely and utterly mugged off.”

Helpful Report

Posted 5 years ago

“Well its the 27/07 and my holidays is in 7 days again 9am tried 3 different numbers either hangs up if I do manage to select to speak to an operator or the operators are busy. I can see from here we all have the same issue . They have our money so dont want to speak to us ? I have attempted to contact them for the past 3 weeks now with no joy - my previous holiday was cancelled due to covid _ I agreed to a credit in order to not take away form the business and now i cant use the credit given to apply against my new booing and none will talk to me from Hoseason or even attempt to e-mail . I have used Hoseasons for the past 7 years and but after this never again !”

Helpful Report

Posted 5 years ago

“Absolute Rubbish Organisation run by Hoods!”

Helpful Report

Posted 5 years ago

“Hoseasons never took the balance for my holiday so after hours and hours of being on hold I finally spoke to someone to find out they had cancelled it and resold it, my son who also booked the same site had his cancelled but hoseasons rebooked his so he is going but I am not. At no time have I received an email or telephone call off them”

Helpful Report

Posted 5 years ago

“Very disappointed. My son booked a family holiday at Hoseasons in the north Norfolk area, in early March. The holiday was due to take place the first week in August. We paid the balance on time (three weeks prior to the holiday). Out of the blue, less than two weeks before departure Hoseasons E mailed to say the holiday had been cancelled. No explanation, no alternatives offered. We are all disappointed especially the children. I won't book Hoseasons in the future. Poor customer service to say the least.”

Helpful Report

Posted 5 years ago

“If I could give zero I would!!!! Half way to Cornwall to find my holiday was cancelled via an alleged email on Wednesday!! The man I spoke to was one of the rudest customer service agents I have ever spoke to and not once did he apologise!!! Tried to find an alternative, none available, asked to speak to a manager, told one would call me back and no one did!!! DO NOT BOOK EVER WITH HOSEASONS!!! On our way home now with very upset kids!!!”

Helpful Report

Posted 5 years ago

“Miss sold us a caravan it was nothing like we thought we was getting. Just be careful of this when choosing hoseasons”

Helpful Report

Posted 5 years ago

“My second review as still had no contact they have my money I tried this morning at 8.59am the message was we are closed I tried again at 9.02 and got to select the button that says speak to an advisor - it went through then hung up , I recorded it all. i have e-mailed them sent them all information still no reply. i then tries again and it said to recall a booking go to www.hoseasons.co.uk/recallbooking this site does not exist it should be www.hoseasons.co.uk/recall-booking this is kind off important information when trying to get to a website the correct address ? I will update you all on if they contact me as I have sent them an e-mail today ps Even being in the Travel business i am unable to get any contact with Hoseasons . Errol”

Helpful Report

Posted 5 years ago

“Cottage owner cancelled holiday 2 weeks before. No re-booking, no refund and no contact from hoseasons. Rip off company. Won't return messages, emails, phone calls.”

Helpful Report

Posted 5 years ago

“hi have told abta atoll the star newspaper the daily mail paper email to companies house martin lewis I will be giving the home address of the ceo of horseasons and some of the other dirctors home address and telephone numbers soon the action police I have reported to so please do the same if you have been cheated by the greed of horseason dirctors if we all fight this it will stop them doing it to others will be back with the address soon please all help”

Helpful Report

Posted 5 years ago

“I have been trying to speak with someone now for 3 weeks, I have been put on hold for nearly 5hours and when I got through I get cut off. I have never dealt with such a disgraceful company.”

Helpful Report

Posted 5 years ago

“seen lots of bad emails on how horseason have cancelled holidays ring o3001232040 or email www.actionfraud.police.uk I have left emails to them”

Helpful Report

Posted 5 years ago

“is this right to sell your booking with out you knowing and them tell lies to say they could not get money from bank when the bank told us they have been for it the do nor reply to emails this is so bad to openly rip us off hope the police can help us”

Helpful Report

Posted 5 years ago

“hi no replys yet from this rip off company I will ring the police to see if this is FRAUD at the way they change the goal post to suit them and steal the deposits of us them sell your booking for a lot more money them close down all phone lines do not reply to emails I would like all who have been treated this way to put it on horseasons face book its the only way to deal with company as they not seem to care at all???????????????????????”

Helpful Report

Posted 5 years ago

“Booked a holiday through cottages.com not realising they were Hoseasons until the booking confirmation came through. I paid in full on the 10th July only to receive an email on the 17th July saying the holiday could not go ahead on that date. No explanation given. Four hours later, received an email saying my postcode had been identified as being in Leicester, which it isn’t, I live 75 miles from there. Then received another email telling me to ignore it as it had been sent by mistake. Since then, no contact. Can’t get through on the phone.. wait 2 hours and then they cut you off. No where on website to complain. Pretty sure they have resold the holiday for more money as other cottages I looked at have gone up by £1000 for the same week. Have seen on other review sites the same problems. What a disgusting company.”

Helpful Report

Posted 5 years ago

Hoseasons is rated 2.0 based on 813 reviews