Hoseasons Reviews

Name: Hoseasons
Address: Hoseasons Holidays Limited Lowestoft, Suffolk
Rating: 1.96

2.0 Rating 817 Reviews

24 %

of reviewers recommend Hoseasons

Company Reviews

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Metrics

2.0

Based on 817 reviews

Customer Service
Communication Channels	Email, Live Chat

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Phone:

0844 847 1356

Location:

Hoseasons Holidays Limited Lowestoft
Suffolk
NR32 2LW

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Hoseasons 2 star review on 22nd May 2025

JANE

Julie Reeves

Hoseasons 1 star review on 17th January 2025

Karen P

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish customer service avoid booking through then rather go through Parkdeanresorts. They just want your money and don't answer calls or reply to emails. Hope they go bankrupt”

Helpful Report

Posted 5 years ago

“Cancelled my holiday for two weeks time with no warning, no refund and cannot get hold of them! I have three disabled children who were all looking forward to our little break! So disappointing for them as we can’t access lots of places but found an ideal location through Hoseasons. Lock down has been really difficult and we were so looking forward to this. You reply to nothing..... Instagram, Twitter, Facebook or emails and your phones are constantly busy! Disgraceful customer care but quick to take the money!!!! 😡”

Helpful Report

Posted 5 years ago

“Hoseasons you are a disgrace!! Don’t any one book with them!!! We have just received a telephone call from them saying that with less the 24 hours our holiday is cancelled!! Why?? Well there was an alleged computer error!!! The same computer error that made them ring us three weeks ago to say that out original boat was sold!! Yes sold!!! So we rebooked!!! My husband and I have worked the last 14 weeks for the NHS non stop. This was our first holiday as we are both mentally tired!!! But no you cancelled out holiday!!! Oh the comment you can have a refund because it’s our fault has not gone down well!!! And no I just can’t rebook my holiday don’t you know there is a pandemic on!!! You are a disgrace!!!”

Helpful Report

Posted 5 years ago

“I have tried many times to contact this company in all ways possible without success.It would be no surprise to me if they went bust.”

Helpful Report

Posted 5 years ago

“I am at the end of my tether with this company. our holiday was due to be at the end of March - the first week of lockdown! at the time they were not offering ANY refunds and we were talked into moving it to next year which will then cost us an additional 120 pounds for the privilege of not losing our money. Ever since they have amended their refund policy i have been trying to get through to them. I have sent numerous DM on FB, numerous emails, numerous comments on social media, and have spent hours and hours (12+) trying to get through on the phone. on one such occasion i finally got into a queue - queued for 1 hour 38 minutes and finally got through to a living being - for them to hang up on me!!! since then i have not managed to get through to anyone actually alive. most recently after 100+ attempts to even get through to their queuing system - the second i choose the correct query cue - the system hangs up on me! I have exhausted all ways to contact them. I appreciate we are in unprecidented times but we are talking months and months of attempting to get through with absolutely no attempt from the company to contact me back. this is having a serious adverse effect on my mental health, not to mention the hours and hours of my life that i will never get back - just to try to get the money returned that is rightfully mine. Its making me ill. We have had so many successful trips with hoseasons in the past - i would call us loyal customers - but not anymore.”

Helpful Report

Posted 5 years ago

“I would like to warn other customers, this company will still try and take your balance even if you cancel in good time. I booked to go away on 25th July. Due to the Covid and my health conditions I decided to cancel on the 9th April. I emailed them 4 times to clarify my situation however, I did not receive a reply, With that in mind I cancelled my debit card so they could not take any more money.I made it clear I was cancelling in the email. The 4th of July would have been the day I had to pay my balance,luckily I had only paid £75 before hand. I was shocked to receive an email to say my bank had stopped their collection of the payment. Even if you stop your debit card and email more than once to make it clear you are cancelling hoseasons will still try and take the money! Please be on your guard I will never book with this company again and I been a customer for years.”

Helpful Report

Posted 5 years ago

“Just looking down the list of reviews and one stands out, it's from someone called Lea. Given 5 stars??? i think that Lea must work for Hoseasons or one of the other company's in the Awaze group. I would strongly recommend that you should never use this or any of the other company's in this group. The next question is, how did you communicate with the company? That's a joke emails NO ANSWER!!! telephone 22 phone calls over 3 weeks NOT ONE ANSWERED PUT ON HOLD TWICE GAVE UP AFTER 1 HOUR. Next question how quick did the company reply? under an hour 2-3 3-6 or 6- 12 hours, i'm sorry i think should have been WEEKS NOT HOURS. There was one more choice ( over an hour) that should have been NEVER!!!!!!”

Helpful Report

Posted 5 years ago

“Impossible to contact by phone, snailmail or email. All number are unavailable permenantly or simply not quoted on invoice Any error.... Big trouble Particular problem.... Booked hol 2021 in error... Also booked 2020 but no way to rectify.... Transfer 2021 deposit to 2020..refund etc”

Helpful Report

Posted 5 years ago

“Easy online booking...but that's where it ends. Hoseasons ordered affiliated boatyards not to take direct bookings, but you'll never be able to get through on the phone, and they never reply to emails or messages on social media. An absolute joke of a company who have made no effort to deal with increased call volumes despite their fairly obvious uplift in revenue. Disgraceful, and definitely one to avoid going forwards.”

Helpful Report

Posted 5 years ago

“No communication possible. After being 'on hold' for several hours, they just stop the connection. That is going on for a week now. I tried to contact them a day before my payment was due, as discussed with them earlier, but there is no way to get in contact with them again. AND I REALLY TRIED EVERYTHING! Now I had to pay more than 3000 pounds for a holiday I cannot attend, since the Dutch goverment does not allow me to go on a holiday in the UK.”

Helpful Report

Posted 5 years ago

“Booked in 2019 to go to a lodge April 2020. Cancelled in March because of COVID. It is now July and after emailing at least once a week, ringing the phone line which never ever connects, and messaging privately and publicly on Twitter and Facebook, not ONE email or response back to me. Disgusted that they were at first refusing to refund and now ignoring customers that are trying to rearrange/get refunds. Considering I have been asking since March this is not too much to ask. Price are also double what they were pre-covid so it’s not like the holiday cancelled can be moved dates - you would have to pay the difference of the new price.”

Helpful Report

Posted 5 years ago

“My hoilday money you owe us.all because we can not go on our hoilday.because are vulnerable and will not refund us or a voucher in these difficult times you have no compassion or heart will tell everyone I know not to go on hoilday with your company not to trust you and your customer service is rubbish I am contacting the CMA.and the court.very wrong what thay are doing to people.”

Helpful Report

Posted 5 years ago

“ZERO for customer Service .Hoseasons, I have been your loyal customer for such a long time. But you have not handled the Covid-19 situation well.. I have been waiting for over 2 hrs on the customer service call and emailed them , facebook Dm them. they completely ignored.. You are losing one more customer today. I will never book with Hoseasons again for providing such poor customer service.”

Helpful Report

Posted 5 years ago

“Hoseasons is against key workers. I have worked through the lockdown and Hoseasons habe now walked all over me. Booked a prestige van for a 2pm check in but this was taken away a mere 5 days before travel. They now state arrrival time is 5pm but no refund, still £400 for 3 days! But those who booked direct with Haven have had their arrival times either left the same or only 1 hour later than normal. Pathetic service.”

Helpful Report

Posted 5 years ago

“Awful company, have taken money off us for a property not even ready. Now we can't get hold of anyone to refund us. The bank say they can't do anything until the date we are suppose to go. So that means by the time we get/if a refund we will struggle to book anything else Because in these uncertain times we can't afford to risk losing more money. Absolutely stressed and really feeling so ill over this.”

Helpful Report

Posted 5 years ago

“Small claims court is the best way to get their attention. For a small sum you can (mine cost £105) depending on the amount you are claiming take them to small claims. Do not accept their vouchers as if they go bust (and they probably will) your vouchers will be useless. Make sure if you get a settlement from them you get it in writing , and make sure it is by registered mail (it cost them £6.70 to response to my request to put it in writing) I would also make a point of letting the CMA know the trouble you are having with them”

Helpful Report

Posted 5 years ago

“Rubbish company impossible to get through on the phone they took £416 from me and I can’t get a cash refund”

Helpful Report

Posted 5 years ago

“Absolutely darned awful company. Admit liability to a Court of Law, dismiss the admission as a mistake , refuse to pay. After raising a second small claims court they paid up. I reckon the CMA must still be on their case. Small claims court is I feel still the best bet as there seems to be less of the fictional "5 star rubbish” showing up on the site from the RFRG (‘Random Fake Number Generator”) they seem to be using to magically convert "one star” into "five stars!"”

Helpful Report

Posted 5 years ago

“awful company!! holiday was cancelled for end of march, refused to give refund, then months later email came through saying i would receive an evoucher, never came through, contacted cma and they have now made them give refunds, held of on calling hoping they would contact, still nothing tried calling this morning 49 minutes on hold call dropped and now phone constantly engaged. sort your selves out you awful company!!! and if your phones are busy answer your damn twitter and emails!”

Helpful Report

Posted 5 years ago

“The WORST customer service ever. DO NOT BOOK FULL STOP. We have used hoseseasons and like alot of people spent thousands with them. We booked a luxury lodge in Penvale Lakes Lodges starting 10th July, we were informed two days ago that it had been cancelled, we then booked the same lodge for the following week, and had to pay an additional £234, we spoke to the general manager a wonderful guy at the penvale lakes lodges who completely understood and said he would honour the original price, he sent us an email confirming this, but have been on the phone for the past 4 days night and day, sent emails after emails no one bothers to respond. Wil never ever book again, im noe relying 100% on the general manager to try and get my refund back. They don't realise the impact this has one a families budget/income. Its disgusting how they can get away with it!, each and every legitimate review is 1 STAR and thats because we have to give them something or we cannot comment.”

Helpful Report

Posted 5 years ago

Hoseasons is rated 2.0 based on 817 reviews