Name: Hoseasons
Address: Hoseasons Holidays Limited Lowestoft, Suffolk
Rating: 1.96

“Read all about it! New RFRG Generator now in use at Hoseasons. Updated 13 hours ago Dear Ms Brown, In response to Amaze Legal Team letter sent by email five days ago by registered post and signed by your "legal representative", Without admitting liability! That's a good one!, you’re the one who signed the Statement of Truth from the Small claims court! which said “I admit everything!" Who is your Amaze Legal representative? Their name was not on the letter.Is that because the Legal Representatives are trying to distance themselves from the Hoseasons “Brand"? I suppose that they still have to be employable in the future? The letters you send don't mean a "whole hill of 'clucking beans' if your customers cannot read the name of the Legal Representative. I was always taught it was polite to type the names of signatories on business letters. It could be Donald Trump signing your letters ( and probably is) for all I know! It would appear that whoever sends these letters out on behalf of Hoseasons is unaware of business etiquette! I suppose that as you do not typically get back to customers phone calls, don't answer emails, and have no respect for long-standing customers, this should be of no surprise! This is typical of your careless, bad-mannered approach conducting “business”! A textbook place of how not to treat your customers if you want to remain in business. The fake reviews continue to roll in!. Hoseasons must have purchased a 'Random Fake Review Generator'? it is known as an RFRG to those in the trade. If you have a "One star reputation" it randomly generates positive reviews and “magically”posts them on Trustpilot so that your ratings can be falsely elevated to "Five stars" with the intent of attracting those who lack any ability to realise when they are being duped into parting with their hard earned cash. If you take the Vouchers and drive miles for a holiday , what are you going to do with everywhere shut down. I wouldn’t rely on Hoseasons “Holiday insurance” we have all seen its “True value” 50% of 8u99er all! This explains the lack of imagination in their “contrived” 5 star reviews and why they all use the same speech patterns and grammatical errors. Some of the comments on Trustpilot giving you five star reviews would in reality never be five stars in a million light years. Does anyone out there give people five star reviews after being repeatedly ignored, mislead and not living up to the promises Hoseasons have made. I don't believe that people are so forgiving. The "kiss and make up” aren’t we the best image is totally unconvincing. Ever heard the expression, ‘You don't get a second chance to make a good first impression?' Incidentally, I have also copied this review to the CMA once again, who are currently investigating Hoseasons Refund ‘antics'”

Helpful Report

Posted 5 years ago

“Absolutely disgusted with this company, after trying for weeks with constant phonecalls and emailing to cancel our holiday, they still took the full balance at £600 2 days ago for a holiday we had cancelled weeks previously. Left us with no money at all and still No contact at all from them. Fraud team at the bank has issued an investigation. Will never use again”

Helpful Report

Posted 5 years ago

“This website differs considerably to the fake 5 star reviews posted on Trustpilot. They are obviously not posting fake reviews to this site. I suspect they are putting all of their energy into trying to elevate Trustplot scores by posting their Fake reviews their. Anyone using this site should consider flagging all of the 5 star reviews on Trustpilot that are obviously being place to repair the bad publicity they have generated. Dont let them get away with this!”

Helpful Report

Posted 5 years ago

“have to cancel holiday due to health problems with regard to corona virus doctor advised me not to travel on holiday to holiday park in Dorset phoned travel company who l booked with only to be told you can’t do that you either go or loose your deposit they point blank to give me any form of refund and are keeping my deposit of £450-00”

Helpful Report

Posted 5 years ago

“Rubbish customer service cannot get through to cancel nobreply to messages will never recommend”

Helpful Report

Posted 5 years ago

“Had a holiday cancelled in May due to corona virus, on website said book same holiday same time next year and would price match, what did they do, took an extra £130 off my credit card straight away. Trying to get it back for weeks, requested a call back, got a call back as they thought I wanted to rebook, spoke to customer service, who agreed to refund the extra money they took, was told it would be in my account within 5 days, what’s happened nothing, this was almost 3 weeks ago, still haven’t got any money refunded, asked for a call back, quoted refund, no call back. Tried emailing, phoning, impossible they don’t answer emails and you can’t get through on the phone.Best bit is they have taken the money off my online booking, but they have not paid it into my account. I WILL NEVER BOOK WITH THIS COMPANY AGAIN.”

Helpful Report

Posted 5 years ago

“Hoseasons Integrity / Trust? Has it taken this long for you to catch on to their games. Any company that posts”invited” 5 star reviews on Trustpilot is not beyond feathering their own nests! Hoseasons, Integrity and Trust, three words that are incompatable!”

Helpful Report

Posted 5 years ago

“This website says it all really. They only have one star reviews because we have to give them one star to complain! Doing themselves no favours whatsoever!”

Helpful Report

Posted 5 years ago

“DO NOT BOOK WITH HOSEASONS! I have booked twice with them - back for a trip in may 2020 but obviously due to COVID-19 they offered to move it. Fine ok. But now it's booked to a new date which I wish to amend and ask about this price match they say, original booking £30 deposit, new booking £200 deposit and £250 times more expensive!! I have now emailed them, contacted them through their website contact form, facebook messaged them to which they now refuse to respond and I'm now currently on my 2nd day of being on hold to them - currently sitting and 1 hour 25 minutes on hold...... I would AVOID this company with a bargepole! They obviously don't understand the concept of customer service or to even be decent human beings.”

Hoseasons 1 star review on 11th June 2020

Helpful Report

Posted 5 years ago

“RIP OFF MERCHANTS!!! Booked a lodge in Peak District via Hoseasons for 7 days in July 2018 and paid £500 and now want to book again for 7 days in July 2020. Been monitoring the £835 price for 2-3 weeks as I feel its expensive. Checked today and the price shows its been reduced from £985 to £939!!! Complete BS!!! Booked a number of lodges via Hoseasons but now I’m questioning their integrity and trust! Scammers, Liars and Cheaters!!!”

Helpful Report

Posted 5 years ago

“RIP OFF MERCHANTS!!! Booked a lodge in Peak District via Hoseasons for 7 days in July 2018 and paid £500 and now want to book again for 7 days in July 2020. Been monitoring the £835 price for 2-3 weeks as I feel its expensive. Checked today and the price shows its been reduced from £985 to £939!!! Complete BS!!! Booked a number of lodges via Hoseasons but now I’m questioning their integrity and trust!”

Helpful Report

Posted 5 years ago

“I will never book with hoseasons again! I’ve sent recorded delivery letters no response! Emails no response! even took photos of how long me and my wife have been on phone and sent them through email no response! We have done everything we can to get our money back due to covid, we are now going to take them to court for our money back and time and stress we have had due to them not replaying to us! This is the worse company ever and I will never use them again! Ps anyone else going though the same make sure you have got you take photos of the time you have waited on the phone and keep all emails letters etc.... Update they have picked up the phone today Wednesday 10th June 2020 after waiting hour & half.”

Helpful Report

Posted 5 years ago

“Everything is a complete scam can't get my deposit back. Stupid scam nothing is going to happen.”

Helpful Report

Posted 5 years ago

“ZERO STAR!!!! What a absolutely disgusting company you turned out to be!!! 20years plus we have booked with you NEVER, NEVER AGAIN!!! Same has most of the people who booked with you this year. Refusing to reply to umpteen E.mails we have sent, not answering calls months of trying. Funny that since all the brillant FAKE,FAKE reviews get straight through!! Your kidding no one Hoseasons it's just making you look more ridiculous and dishonest if that's even possible were not fools. Dealing with bank now to get our money back, wasting no more time with you. People realise what a dishonest, uncaring company you are you should be ashamed of yourselves but doubt that. Will look elsewhere to book holidays from now on!!”

Helpful Report

Posted 5 years ago

“I see they are still posting fake reviews on Trustpilot. I have to say that this rating of 2.21 going down must be to cancel out the ficticious 54% ( an absolute load of 60ll0cKs) they have posted on Trustpilot. Must be in their final death throw. They are now in contempt of court for no funding the full amount the court awarded me to be paid in full by 13th May (close of business). Their Customer operations manager admitted to the charges made against them, and agreed to pay the full amount by 13th May. Hoseasons still owe me £380.00 plus interest dating back to 13th May. I have notified the courts as this in effect disrespect to the Small Claims Court and to me who was once a loyal customer! DO not accept vouchers or re bookings from these people. They will screw your money out off your hands and think nothing of it. They really are vile and nasty company lead by yellow spineless directors who keep their heads all under the parapets and let their office clerks do their dirty work for them. YOU HAVE BEEN WARNED!!”

Helpful Report

Posted 5 years ago

“hoseasons cancelled my april break 2020 and refused to refund my money. i have been forced to book a break in 2021 that i dont want or loose my money. disgusting company. i will never book with these thieves again.”

Helpful Report

Posted 5 years ago

“HOSEASONS? TRUSTPILOT REMOVED THIS REVIEW BECAUSE THEAY DON’T WANT CUSTOMERS TO KNOW THE TRUTH! CONTEMPT OF SMALL CLAIMS COURT RULING AND FAKE 5 STAR “invited” REVIEWS! Dear MS BROWN,CUSTOMER SERVICES MANAGER. I see the daily propoganda has been completed again, efficient? No!, Good service! No, Efficient? No!. Why would anyone who has been passed from pillar to post, been lied to, ignored, spoken to as if they are as stupid as you seem to think we are give you five stars? What an absolute load of “ K79P” All are fabricated 5 star responses, I flag them all now because they are all invited ‘you scratch back and I will scratch yours’ rubbish! Here are your true customer ratings , hidden behind all of the spin on your website! You can fool some of the people all of the time but not all of the people all of the time, the same names keep cropping up in batches! The comments are now one liners, in desperation to falsely elevate your customer ratings! (all the same grammatical and spelling errors, if you are going to cheat at least do it convincingly!). Perhaps all of your customers should look at the comments on your other review website which are all one star to get a more honest picture of where you really stand? Struggling and grabbing at straws I would say! I notice you have banned two reviews of your Trustpilot site. Must have been too close to the truth. This review has been under scrutiny since 05/12/20! get real, you cannot argue with the truth, although actually you make a habitual habit of doing so! I am beginning to think you must actually believe this utter drivel! 5-star (Excellent and this is not even right based on your last two months figures)) 38% 4-star 8% 3-star 3% 2-star 2% 1-star 49%( Poor) (Actually nearer to 77% if you take out all of the fake reviews) JUST TO REMIND HOSEASONS WHAT THEY AGREED TO IN RESPONSE TO A COURT JUDGEMENT. By the way Miss Brown, (NOW IN CONTEMPT OF A COURT ORDER YOU RESPONDED TO ON 8th May at 1.30AM !) Hoseasons still owe me £398.00 from the recent Small claims Court Order after promising to refund me the full amount by Close of Business on the 13th May. I have highlighted this to the Court to reopen the case irrespective of cost, because you agreed with the judges decision and made a commitment to pay that money in full, which surprise , surprise you have failed to do as you promised ! Not a good move lying to a judge! See the SMALL CLAIMS COURT ruling and your response below: POSTED ON YOUR OWN TRUSTPILOT SITE BECAUSE AS SO MANY OF YOUR CUSTOMERS HAVE FOUND OUT YOU DO NOT ANSWER PHONE CALLS OR RESPOND TO EMAILS! WHAT HOSEASONS PROMISED TO DO! 1. Defendant’s details Name Address Telephone Email Defendant’s response In the County Court Business Centre Online Civil Money Claims Claim number: 136MC091 Issued on: 20 April 2020 Response received on: 8 May 2020 at 1:29AM Hoseasons (Vacations Rentals (UK)Ltd SPRING MILL BARNOLDSWICK BB94 0AA 0345 498 6060 customercarehoseasons.co.uk 2. Defendant’s response to the claim Defendant’s response I admit all of the claim 3. How the defendant will pay Final payment by: £1,940.26, no later than 13 May 2020 (THIS DID NOT HAPPEN) OCON9A For further details of the courts l © Crown copyright Page 1 of 2 4. Statement of truth !!!! I believe the facts stated in this response are true. **I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth**. Company: Name: LOUISE BROWN Role: Customer Operations Manager 8 May 2020 Claim number: 136MC091 OCON9A For further details of the courts Do you remember responding to the Small Claims Court MS BROWN? Why did you agree to this judgement and then ignore it? It is your record this goes against now as you have lied to the Court and an ex-customer and failed to do what you as Customer Operations Manager agreed to do. I think it might be prudent of Hoseasons to reimburse the outstanding funds plus interest (since the day it was due) straight away before this goes any further! I really do not appreciate a 'jumped up' customer services clerk telling me that Hoseasons is not going to obey the instruction they have put in given to the court. I never agreed to the proposed settlement you made and clearly stated this to your customer services agent who tried to force me into taking vouchers. Why would I agree when I have a Small claims court case in progress. Pay the fees you agreed to, you are up to your necks in it anyway! Are your spineless, yellow “directors" frightened to do the job themselves? What are they actually paid to do, bury their heads in the sand and get their subordinates to do what they are frightened to do? See you in court! You are not going to get away with this Think carefully about the trail of evidence you have left behind you !It really doesn’t look too good for you, does it? How the once mighty have sunk to new depths!”

Helpful Report

Posted 5 years ago

“My Review pointing out there recent contempt of court has now been removed from Trustpilot. They are a nasty Devious company who will stop to any level to cheat and not pay their customers back as required by the Consumer Rights act. It is about doing the right thing here. Don’t let these swindlers get away with daylight robbery!”

Helpful Report

Posted 5 years ago

“They are in contempt of court for not paying the full sum they agreed to through the small claims court system. I have pointed this out to them and one of their ‘clerks’ is refusing to pay this. They honestly think the law does not apply to them. I have reported the failure of their customer services manager Ms Brown to do as she agreed to in the court judgement to refund me £1900 by 13th May, to the small claims court and await their response. The Trustpilot site is full of fake 5 star reviews, why would someone who is disappointed, has been ignored, lied to, and spoke to as if they are an idiot give them a five star review. I notice that five star reviews are few and far between on this site! The once mighty Hoseasons is now sinking to new low levels, is this due to the American Corporate office, because they obviously have no regard whatsoever for repeat customers such as myself who have used them for many years. A bunch of spineless directors steering a rudderless ship... Watch this space, I can’t wait to see how they try to get out of this one, but it won’t be with my help after the low down shabby treatment I have received from them!”

Helpful Report

Posted 5 years ago

“Never: answer the phone, answer an email, answer a DM Weeks I have spent trying to communicate with a human being. I shall now cancel my £1500 booking and never use this lot again.”

Helpful Report

Posted 5 years ago

Hoseasons Reviews

Phone:

Location: