Kitbag Reviews

1.5 Rating 132 Reviews

11 %

of reviewers recommend Kitbag

1.5

Based on 132 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Kitbag deliver? How long does Kitbag take to deliver? Does Kitbag deliver on time? How is accuracy and good condition of items delivered by Kitbag?

Returns

How is Kitbag returns process?

Customer Service

How can I contact Kitbag? How quickly does Kitbag resolve customer queries?

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About Kitbag:

Kitbag.com is a leading European online football store. Shop for official football shirts, boots, training wear, kits, base layer, equipment and football fashion. Kitbag.com was established in 1999 as an online sports merchandise business and to this day remains the same, with an ethos of providing the leading sports brands to the true sports fan.

Visit Website

Phone:

0845 408 4345

Email:

customerservice@kitbag.com

Location:

Kitbag Limited c/o Kitbag Ltd Greengate
Manchester
M24 1FD

How long does Kitbag take to deliver?

Helpful Report

(1 day ago)

Kitbag normally delivers within 5 Days.

Helpful Report

(1 day ago)

50.00%

Industry Average

“ Ordered on 5 dec for a Christmas present, saying delivery 26 December! What good is that, spent hours trying to contact them, can’t speak to anyone. Absolutely disgusted will be reporting the company and advise to anyone is don’t use them. They say delivery 3-5 not true!!! Would give them no stars. ”

- Anonymous

“ They double the delivery fee for a return! £7.15 for me to drop off somewhere not even near me….not worth the risk to order again. I would only do so if you were positive that sizing is correct ”

- Jane

“ Don't know what's happened to these guys cos they used to be good. £3.49 for delivery (plus 49p for 'handling') then £6.50 to return a t-shirt is scandalous ”

- Anonymous

Kitbag Reviews

Delivery - Average