Kitbag Reviews

1.5 Rating 132 Reviews

11 %

of reviewers recommend Kitbag

1.5

Based on 132 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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About Kitbag:

Kitbag.com is a leading European online football store. Shop for official football shirts, boots, training wear, kits, base layer, equipment and football fashion. Kitbag.com was established in 1999 as an online sports merchandise business and to this day remains the same, with an ethos of providing the leading sports brands to the true sports fan.

Visit Website

Phone:

0845 408 4345

Email:

customerservice@kitbag.com

Location:

Kitbag Limited c/o Kitbag Ltd Greengate
Manchester
M24 1FD

How quickly does Kitbag resolve customer queries?

Helpful Report

(1 week ago)

Greater than 75% of reviewers feedback is Kitbag takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

37.50%

Industry Average

“ No response to my emails and can’t get through on the customer service number. ”

- Victoria

“ Ordered a top in November has never arrived it is impossible to get through to them there is no email to customer service just get an automated answer do not order form these Wish I could give a no star review ”

- Karen Mcmullan

“ I am at fault ordered the wrong size shirt for my grandson looked at order via email immediately realised mistake. I have emailed cust services numerous times spoke to agents via phone Maxine was outstanding previous girl unfortunately no name was abysmal. Promised an email still not received very sad such a bad service. ”

- Anonymous

Kitbag Reviews

Customer Service - Bad