Marisota Reviews

3.63 Rating 19 Reviews
68 %
of reviewers recommend Marisota
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About Marisota:

Marisota is a footwear retailer designed with you in mind. We have a choice of leg lengths in sizes 12-32, wide fit shoes and wide calf boots; get your perfect fit. Marisota aims to provides the latest fashions, designed to flatter every figure. Marisota girls can be assured that they will look and feel gorgeous whatever their shape or size.

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Anonymous  // 01/01/2019
Ordered goods on 12/01/20. Arrived 14/01/20. Returned 6 of 8 the items on 24/01/20. However they issued a statement on 25/01/20 so just 11 days after I received the goods and charged me £11.61 interest. Usually pay in full but as the statement didn’t show my returns I paid £40 of the total £83. They said didn’t receive the returns until 30/01/20. Really! It took them 6 days well 5 allowing for package to arrive. But why are they sending out statements 11 days after sending out goods, yeah making money with interest. Been a customer for many years and didn’t realise how much interest they charge. Now closed my account - well done Marisota part of J D Williams
Posted 4 months ago
What a terrible service!!

I made an order, and their courier said they had made three attempts to deliver. Despite me being at home each time. Each time I told you and you said that they had attempted delivery. No card was left so I know they didn't attempt delivery. It's now been returned to you. I then get an email telling me to re-order from their website. ABSOLUTELY NO CHANCE.

Completely unprofessional company, with frankly dishonest delivery drivers!

Posted 1 year ago
ordered 5 x PIXI BEST OF BRIGHT KIT and received 5 x green jackets. I complained and sent an email and the only resolution is to go through the hassle of returning all the items back. I just called to complained and they just said sorry with no compensation offered.

Horrible experience!!
Posted 1 year ago
Dreadful company! Do not use! See below 2 emails I sent to them, neither of which weren't even acknowledged.

Good morning
Today I waited eagerly for my delivery from you. The first item I have ordered from Marisota.
Instead of a black metallic jacket, I got a cream skirt!
Ok, mistakes happen, particularly at this time of year.
I phoned your complaints department and they immediately said they would arrange pick-up of the wrong item and send the correct one.
All good so far.
However, I had nominated day/time for the original delivery and was told the replacement would be 3-5 days with no way of knowing when it would arrive!
Was also given a 2 day window for pick-up!
I expressed my disappointment to your colleague and was given an apology with no effort to improve the situation.
So, I'm left not only disappointed that I didn't receive the item I ordered, but frustrated by the absolute lack of care in resolving the situation.
Wendy Eyre
Update to my complaint (which you have so far ignored).
After checking my account and finding no trace of either a return or a replacement order, I called again.
I was told that the return wouldn't show on my account for seven days - fair enough, I can accept that.
I was also told that NO replacement has been ordered and that I should have been told that a replacement order would require a card payment. So once again I have been let down and it is now too late to order a replacement and stand any chance of getting it for the occasion I needed it for.
As I said, this was my first experience of ordering from Marisota. I am sure now that it will be my last.
I do not want to deal with any company that has such a lack of care and concern for their customers.

To add to this, they have now charged carriage for a return that wasn't even my fault!
Posted 1 year ago
Easy to return items that don't fit. Good customer service all round.
Posted 2 years ago
They always have such wonderful products..
Posted 2 years ago
Easy to use website. Great Choice. Goods arrive next day so a last minute order isn't a worry that you won't have that special item for a special occasion.
Posted 2 years ago
Very good site very inexpensive fashionable clothes. Very good customer service and would happily accept returned products
Posted 2 years ago
Very good site very inexpensive fashionable clothes
Posted 2 years ago
Very good company great prices and fasionable clothes would recommend the Co
Posted 2 years ago
I ordered a beautiful top at Marisota for coming Christmas party but they sent me an electronic game instead. I contacted a customer service and let them a chance to correct their mistake but was told that the item I wanted was out of store. They let me down so much!
Posted 2 years ago
For larger ladies, and for TG ladies like me, Marisota has an unenviable range of styles and sizes. I can always get what I need, either in dresses, skirts, lingerie, shoes. And the next day delivery never fails.
Posted 2 years ago
As a crossdresser this is the best way to shop,lovely clothes,no hassle.
Posted 2 years ago
Always speedy delivery with large selection of reasonably priced items for all the family and the home. Returns are easy if necessary.
Posted 2 years ago
This is a company that always goes the extra mile to make sure everything is OK, be it an order that placed at the last minute, a return that has got lost or an item which is out of stock when you first call and they then contact you when it is in stock or even when I lost a discount code they found it again on there database. Thank you and I shall continue to enjoy shopping with you.
Posted 2 years ago
Excellent website, easy to use, competitive prices and great quality clothes. Delivered to local shop very quickly.
Posted 2 years ago
Sent me a 10per cent discount voucher. When it didn't work I spent 40 minutes trying to get through their awful telephone response scheme. I was quite miffed. Fantastic chap had great communication skills and empathy; sorted it, offered to re-imburse cost of call, took the wind out of Mrs. Quite-Grumpy's sails- and everyone was happy and could enjoy Friday evening!
Posted 3 years ago
i was looking for a mother of the bride outfit and many of the "value" outfits did not offer a returns service in case of it not fitting correctly. Marisota had the most wonderful range of special occasion outfits and I chose one which came within 3 days and was absolutely perfect in fit and so true to the pictures. I am absolutely delighted and it was only just over £100 but looks worth about £500! I know there are going to be some lovely compliments out there for this outfit on my daughters' special day and I feel I am going to make her proud in this lovely dress. Marisota is now one of my favourites. :).
Posted 3 years ago
Very bad customer service. Tried to have items returned. Five calls and three weeks later- items still haven't been collected. Staff are very patrinising. Requested to speak to a manager to complain...... am still waiting. The service does not instill any comfidence at all.
Posted 3 years ago
Marisota is rated 3.63 based on 19 reviews