MattressOnline.co.uk Reviews

Name: MattressOnline.co.uk
Rating: 2.51

2.5 Rating 93 Reviews

37 %

of reviewers recommend MattressOnline.co.uk

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Phone:

01709 780881

Location:

Units 6-9 Alexandra Centre, Rail Mill Way, Rotherham United Kingdom
S62 6JE

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MattressOnline.co.uk 1 star review on 9th June 2024

Salisbury

MattressOnline.co.uk 1 star review on 7th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a memory foam and pocket sprung mattress and within a year it had sagged horribly and was making us roll together. I complained to mattress uk as the mattress was guarenteed for 5 years and I never even got an answer from them. Fed up, I took the mattress to the dump and bought another mattress from a shop.”

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Posted 4 years ago

“It's so UNBELIEVABLY BAD the service this online store (not) provide! It's been 6 weeks since I made a purchase and I want to reinforce that I only made it because it was NEXT DAY DELIVERY!! It`s so unbelievably disrespectful to a consumer such lies! What they, clearly, don't understand is that reselling good quality products is not the only concern an online store must have as their real "product" is their SERVICE! AND IT'S VERY POOR! And apologies are irrelevant in face of those facts as this is not a personal relationship! MAT675457”

Helpful Report

Posted 4 years ago

“So far so good, ordered mattress on Monday and choose for delivery Thursday. Good and timely delivery, just waiting for box mattress to fully fill (5hrs) then hoping for a better nights sleep then the other box mattress I have had to return to it's manufacturer. Box was damaged and no little opening tool that the manufacturer supplies if purchased direct when when you save yourself over £100 they are just the small things.”

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Posted 4 years ago

“Baught a memory foam which was guaranteed to keep its shape but after 6-7 months it had a big dip in it (I am not a large person), when I contacted them they just gave me the contact details of the manufacturer, the manufacturer were not interested at all. They already had clauses in place so that they could squirm their way out of upholding their guarantee promise. Cheap rubbish, really regret buying from here. As they say buy cheap but twice..”

Helpful Report

Posted 4 years ago

“Don't bother - try alternatives An online retailer, selling the products of others, is only effective if the price is competitive and the delivery is reliable. There are other retailers offering comparable prices and mattressonline failed to deliver on the day they specified and again failed to deliver on the second day within the original time frame given. In the end they extended the delivery window to 9am-6pm. When contacted to see where the mattress was they couldn't say. My advice would be to avoid the company until they can improve the reliability of delivery or work with an alternative courier.”

Helpful Report

Posted 4 years ago

“ordered a mattress it came on time but after putting it onto the bed we found out it was alot smaller than advertised we have emailed them twice and heard nothing back from them yet which is disappointing”

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Posted 5 years ago

“Great mattress, very comfy, supportive, a good buy. Delivery was on time and in perfect condition.”

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Posted 5 years ago

“Really fast delivery, mattress arrived in perfect condition. Plenty of communication and a great mattress to boot!”

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Posted 5 years ago

“Great service in store. Really helped me to understand the difference between the mattresses on offer and what I needed. I thought I knew, but I didn't!!! Had looked around a few other stores, but without doubt, from my experience, best value and no pressure and knowledgeable service. So far we have bought 2 beds from here and would definitely return.”

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Posted 5 years ago

“Good mattress and good delivery.”

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Posted 5 years ago

“Excellent service from MattressOnline, went to their Rotherham store, served by a very knowledgeable salesman who was not pushy at all. They had plenty of safely measures in place and a big store so keeping a safe distance was not a problem. Choose a Sealy mattress, really comfortable and already in my house so I can sleep on it. Great service.”

Helpful Report

Posted 5 years ago

“Really good, arrived next day (ordered on a Sunday, arrived on the Monday!!). Delivery communication was spot on and the mattress itself is comfortable, great quality and good value. Happy to recommend.”

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Posted 5 years ago

“Great service, clear website with plenty of choice and the mattress is very comfy. Delivered on time and in perfect condition.”

Helpful Report

Posted 5 years ago

“Great experience, I ordered the wrong size, however mattressonline were very helpful with helping me move to a Double from a King. They even refunded the difference immediately. Mattress is good too, so all round a happy experience and they have a customer for life now.”

Helpful Report

Posted 5 years ago

“I am absolutely overjoyed with my mattress from Mattress Online. It was a great price, beautifully made, so comfortable and I now actually wake up feeling like I’ve had a really good sleep. I can’t remember the last time I felt like that - it’s just made the world of difference. The team just couldn’t do enough for me - they helped me choose the right mattress when I found it tricky to decide (so many lovely options to choose from!), and they delivered it the very next day. I am absolutely in love with it - my only regret is that I didn’t buy a new mattress sooner. I’d never shop anywhere else now. Thanks so much guys!”

Helpful Report

Posted 5 years ago

“Really comfortable mattress and cheaper than I could find on other websites. Ordered on a Sunday about 11am and it was on my bed by 3pm on the Monday, that's nearly 24 hours. Delivery team were very good and considerate, will use again without hesitation.”

Helpful Report

Posted 5 years ago

“Easy to order, great website, delivered on the date and time promised, lots of texts telling me when my mattress would arrive. Happy to recommend and I will be using again.”

Helpful Report

Posted 5 years ago

“They have a good choice of mattresses to suit all budgets .bought a Silentnight orthopaedic double mattress and very pleased with it ..delivery was next day which was amazing .delivered by Panther deliveries kept informed by text & a phone call to say 20 minutes away . Professional team friendly & helpful .I recommend both companies 10/10”

Helpful Report

Posted 5 years ago

“I tried to return the mattress, I had tried the mattress with a mattress protector on it they would not accept the return. There excuse was it had been opened. SO you cant try the mattress which sounds stupid I have osteoarthritis and the mattress did not suit me, they would not exchange or accept return Read the small print, this is a shocking company DO NOT BUY FROM THIS COMPANY”

Helpful Report

Posted 5 years ago

“Once I had opened the mattress plastic bag I realised that the mattress was dirty. I called the mattress on line customer services and they blamed the courier company immediately. Did not take a breath or let me finish my sentence before blaming the courier company. My guess is that the mattress was second hand and being sold as new. Smelt it and it did not have any tiny smell of new. I guess this company is dishonest but the product is good. Be careful and get photo graphs of the mattress before they send it to you. Especially if you gt your own courier company to pick it up.”

Helpful Report

Posted 5 years ago

MattressOnline.co.uk is rated 2.5 based on 93 reviews