MattressOnline.co.uk Reviews

Name: MattressOnline.co.uk
Rating: 2.57

2.6 Rating 89 Reviews

38 %

of reviewers recommend MattressOnline.co.uk

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Phone:

01709 780881

Location:

Units 6-9 Alexandra Centre, Rail Mill Way, Rotherham United Kingdom
S62 6JE

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MattressOnline.co.uk 1 star review on 7th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Company is incapable to organise a delivery ( bear in mind never had a delivery failed at home ), the carrier and the customer representatives had no idea on how to correspond in order to fulfil delivery. We have been given wrong information multiple times and lied over the phone, even the Manager Chelsea was incapable to provide one correct response. At the end they returned the Mattress back to Warehouse and charged us for the shipping fees, that is a first time in life to be charged for someone else incompetence. Obviously, never again...”

Helpful Report

Posted 7 years ago

“Worst Customer Service Experience Ever. They delivered a damaged mattress and after a long drawn out affair they replaced it with another damaged mattress. Now they are not responding to emails and I am left with having to look at taking a small claims action against them to resolve this. If something goes wrong mattressonline are just not interested in providing any positive form of customer care, just read the other negative reviews of this company if you need convincing! In the meantime an update will be posted online everyday on Twitter by @viiolethoney until this is resolved, we're now on day 30 on 29 May 2016.”

Helpful Report

Posted 7 years ago

“AVOID THIS COMPANY Having placed an order and heard nothing from them for a number of days, I decided to cancel. They want to charge me £21 to cancel for "credit card fees" despite not even having the mattress in stock yet! So they have taken the money for nothing and now want to charge me for the right to get it back again. Terrible service.”

Helpful Report

Posted 8 years ago

“My mattress was delivered 30th Dec 2015 a (La Romantica - extra firm) to aid my back issue. Mattress is rock hard, like laying on a piece of wood. Called the customer service wanting an exchange as mattress is still in wrapper, to find out we would have to send an email with our requirements then post the mattress back to them (at our cost) before they would consider an exchange. There is no collect and exchange service and what if they do not agree.....we have no mattress and they have our money!!! Do NOT buy off them. Go the old fashion route and go into a shop to 'try and buy'. Their customer service and policies are not in favour of the customer at all. I will NOT recommend them. Very disappointed”

Helpful Report

Posted 8 years ago

“DO NOT BUY From this company. Their customer service is shocking, and there is no after sales care. I purchased a mattress costing £509.95, and needed to reorganise delivery dates. I was told this was ok - product didn't arrive on the second agreed delivery date. I was informed the product was lost. I had to call the company 4 times on the delivery date, I was hung up on once, and was spoken to very rudely, and was informed it was the delivery companies fault. I asked for a refund - I am still waiting. The company insists I will incur a charge, but refuses to clarify how much - they keep referring me to their terms of sales section, which doesnt give a direct figure. I am left with no product and no money. They even said this was all my own fault! Buy from a reputable company.”

Helpful Report

Posted 8 years ago

“Great product choice, great delivery, second time i've used them. Can highly recommend.”

Helpful Report

Posted 9 years ago

“You can always tell how good a company is by how they rectify their mistakes. Unfortunately I had the wrong item dispatched, as soon as I notified them a new delviery day was organsied on a day that suited me. MattressOnline were very apologetic, speedy and proffesional in their approach to fixing the error. I would have no issues at all ordering again from them. Oh and the mattress itself is out of this world.”

Helpful Report

Posted 9 years ago

“Avoid this company at any cost. I ordered a Breasley mattress for £259 and was told it will be delivered on monday , took a day off work and mattress never arrived on that day , so phoned them up on tuesday and they said it will be delivered on wednesday , so I had to take another day off as they said it could be any time between 7am to 7pm . The mattress arrived on that day , when I opened it I noticed that it had a big hole on the back of it , the packaging was intact and as the mattress was rolled up in a bag it suggested that the damage was not due to transport, so I phoned them up straight away and sent some photos of the damage area and they said they will get back to me , then they said they are waiting to hear from the manufacturers so it can be repaired under warranty , I protested that I did not deal with the manufacturers and this is a matter between mattressonline and manufacturers . several emails was sent between us with no result , then I decided to take a closer look at the mattress and noticed that this is not even the mattress I had ordered , they had sent me one of their own brand mattress ( I ordered a Breasley and I received a Mattressonline brand) . Checked their web site and , the mattress they had sent me was advertised for £199 , £60 cheaper than the one I ordered . So I had to take more photos of the mattress and send it to them , they said they will exchange it for me , by this time I had had enough and asked for a refund and told them with appalling level of customer services I do not want to buy any thing from them . they refused to refund my money until they collect the wrong and damaged mattress first , which meant that I had to take another day off work , three weeks is gone since the problem started , the mattress is supposed to be picked up tomorrow and I had to put this heavy mattress in a bag and bring it downstairs . by dealing with a bigoted customer service person in that company the inconvenience and stress it caused me is indescribable , I intend to put a claim through the county court for loss of earning and all what I went through , so please avoid this company who seems to be run by a bunch of cowboys”

Helpful Report

Posted 9 years ago

“Ordered a mattress from this company they offered a next day delivery but I paid £17.50 for a Saturday delivery this did not happen and then when I cancelled the order was charged £42.50 will never use them again. Customer service was very poor.”

Helpful Report

Posted 10 years ago

MattressOnline.co.uk is rated 2.6 based on 89 reviews