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MattressOnline.co.uk Reviews

2.6 Rating 89 Reviews

38 %

of reviewers recommend MattressOnline.co.uk

Company Reviews

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Phone:

01709 780881

Location:

Units 6-9 Alexandra Centre, Rail Mill Way, Rotherham United Kingdom
S62 6JE

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MattressOnline.co.uk 1 star review on 7th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have emailed, I have called, but looks like the email address I have is invalid. I ordered a headboard 13th July was given a confirmation number, that was it, no follow up email confirming delivery. After a week I emailed to say please cancel, 10 days later I got a call saying it was being delivered and I explained I had cancelled, the man apologised and said to refund me. Almost a month later phone calls and emails that don’t send I’ve still not got my money back. Why is it taking so long?”

Posted 4 years ago

“Absolutely awesome company. The mattress, the Sleepeezee Classic Ortho 800 Pocket Mattress is very comfortable, and fits perfectly onto my double slatted frame. The only downside is that the same product is now £20 cheaper, and I only ordered it a week ago. A great price. Good firmness, and best of all NO MEMORY FOAM. Woohoo”

Posted 4 years ago

“My order was delivered when they said it would be, the mattress was exactly what I ordered . Was worried when I read the awful reviews of this company online, but no worries whatsoever . Would highly recommend both company and product”

Posted 4 years ago

“Dreadful service. Keep away. Mattresses are better being bought directly from a store where the consumer can test the comfort tangibly. A harsh lesson learnt from me, never to buy a mattress online ever again. It appears that either the description of the mattress is incorrect, or the incorrect item was sent out. To test the mattress I took the packaging off, it was dirty, to confirm firmness. For this reason they turned me away. If you want to test a mattress, then wipe the dirt of the polythene and lie it. Never again will I do business with an online mattress retailer.”

Posted 4 years ago

“Bought a premium (very expensive) mattress. Delivery all fine. Just before delivery guys left, they removed the mattress plastic wrap and the room began to stink of cigarette smoke, I foolishly thought the smell was from the guys but, weeks later and despite much airing, my mattress still pongs. Really regret buying from mattressonline.”

Posted 5 years ago

“I am a landlord that needs mattresses at fairly short notice. Not for the first time has this company failed to deliver on the date promised causing me to have to source a mattress from elsewhere. Having cancelled my order, some three weeks later I am still chasing them to get my money back. From a customer service perspective this lot are about as bad as it gets. Avoid.”

Posted 5 years ago

“Ordered a single Silent Night Bunk Bed Mattress. The mattress arrived next day, as expected, but it was not the item pictured on the site. Due to this I rejected the item on delivery. Followed were numerous phone calls with them patronisingly claiming it was the same mattress but with a different cover and that they had a line hidden on their site that said this. They then admitted it was old stock but they wouldn't replace it with the new stock they had and then finally telling me that if I didn't want it they would still charge me £42 for delivery (30% of the value of the mattress!). They couldn't understand that I was expecting the same mattress as the 4-5 pictures showed on their website and how misleading that is! Shockingly bad customer service. After chasing for weeks I was finally given a partial refund and am now having to go through my bank for the rest.”

Posted 5 years ago

“I bought a mattress (12/02/2019) and did not like the firmness. Did not open it and did not use it. Asked for a refund I was told to pay for the return (understandable), however I was also told for pay for the initial deliver (£42 - extra) what?? initial delivery was actually stated as ''free'' I felt deceived and this could be against consumer law ''Consumer Contracts Regulations 2013 The trader must reimburse any payment for delivery received from the consumer, unless the consumer expressly chose a kind of delivery costing more than the least expensive common and generally acceptable kind of delivery offered by the trader'' NO EXCUSE MATTRESSONLINE !!!!!”

Posted 5 years ago

“Was told the mattress would be delivered to room of my choice, but they left it in my hallway and said this wasn't the case, I checked as soon as they left and confirmed it was in fact meant to be delivered to room of my choice, rang the company and they said they'd send someone out the next day to move it upstairs... waited in all day and no one has come. Now I am stuck with a superking mattress in my hallway. I rang the company and was told someone would cal me back, never happened.”

Posted 5 years ago

“Worst experience! I got mattress delivered on 11-Jan-2019, and started using since then. After sleeping single night, I felt worse back pain. Next day, my son (5 years old) couldn't sleep and woke up at midnight with his back pain. I gave it more days to get used to with it, but nothing changed even after 20 days. After emailing customer care, they responded within a minute saying they do not allow refund/exchange once the mattress is open and used and sent me the T&C clause number 9.3 (which I did not receive in email when I paid for it)....gggrrrr! I paid more than £300 but now got caught in their faulty products..stay away! (DONT FALL IN THEIR LUCRATIVE SALES OR OFFERS)”

Posted 5 years ago

“After 18 months with a £300 guest bed built for adults my 5 year old sons bed collapsed with him in it. Instead of replacing it they said it was out of warranty (surely beds last longer than 18 months) and pointed me to the manufacturer saying that for £120 the manufacturer would give me a new headboard! No apology ..would avoid.”

Posted 5 years ago

“AVOID AVOID AVOID! Shocking service! Ordered a mattress and had delivery date confirmed. On the day of delivery the driver phoned to say he was 30-45 minutes away. 5 minutes after he was due I got an email saying there was a load error and I would be contacted to reschedule delivery. 2 days later I’d heard nothing so called mattressonline, someone called me back and delivery was scheduled for 2 days later. Nothing! I phoned and asked for a refund and was told it would be processed in 24-48 hours. Checked my account and guess what...nothing! I got back on the phone and now I have my refund.”

Posted 5 years ago

“Poor customer experience, not recommended if you're looking for a company which has good customer service.”

Posted 5 years ago

“A very pleasant transaction. Mattress was of high standard. Delivery was xmas eve and drivers/delivery guys were very helpful and friendly. Kofi and his friend helped to unwrap mattress and took all rubbish away. A star rating for all. Thanks:)”

Posted 5 years ago

“Delivery great but wouldn't know the quality of the product as rather than taking to my room of choice they left a superking size mattress in my hallway - evidently think that I and my 70 year old mother can lift it upstairs myself!!! Angry is an understatement as they say they will take to room of choice and they haven't even been bothered to respond to my complaint”

Posted 5 years ago

“Appalling service, delivery dates are not adhered too, no contact to advise and no product delivered!”

Posted 5 years ago

“BEWARE! This company are conning and very unprofessional. I payed for a mattress that cost me £280 and received ampules amount of emails ans texts giving me delivery confirmation. On the day of the delivery I received a text giving me a window period of the time for delivery. I'm a busy working man so I'm thinking great iv taken time of work to wait in for this delivery to only find out at the last minute I get a text from the company saying your delivery will not turn up today. I called mattress online and complained they numerous lay kept putting the phone down and didn't take the matter serious. The manager actually laughed she found it funny then finally when I did get a refund they tried refunding me for £240 ripping me off for £40 to top things up. Very incompetent behaviour from this company do not use pay the extra and buy from a reputable company.”

Posted 5 years ago

“Rotten to the core. Driver never knocked on the door left a message saying he'd come back after the weekend. Left me with a mattress downstairs which I couldn't get back upstairs to sleep. When i called Mattressonline and said I wasn't satisfied they were rude and tried to charged me 42 pounds shipping on a refund. Avoid this lot they are totally unprofessional even goto sworn at vy driver and MatressOnline rep. Complete joke”

Posted 5 years ago

“I do not have enough words to describe how outstanding was the Mattress Online Ltd's service and the Panthern Group's delivery. I am extremely happy with both of them. Also my new Silentnight ortho dream star miracol mattress is absolutely fantastic as it has got excellent quality and it is very confortable. Thank you very much!!!”

Posted 5 years ago

“Simply brilliant, one of the best online shopping experiences I have had, for get your Dreams, half the price and delivered next day, no waiting three weeks. Also the delivery company was spot on, hourly updates, tracking and phone calls.”

Posted 5 years ago

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MattressOnline.co.uk is rated 2.6 based on 89 reviews