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Mytyres Reviews

1.4 Rating 110 Reviews

10 %

of reviewers recommend Mytyres

Company Reviews

1.4

Based on 110 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Phone:

0800 3286532

Email:

mytyres@delti.com

Location:

9 Thames Street,Charlbury, Oxford United Kingdom
Oxford
OX7 3QL

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Mytyres 5 star review on 25th October 2023

Mytyres 1 star review on 31st July 2020

Mytyres 1 star review on 31st July 2020

Mytyres 1 star review on 31st July 2020

Mytyres 1 star review on 31st July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, Not happy with the way they have dealt with me. I`m waiting on the items over 9 days now, i was told that my delivery will be with me on 12.08.19, is 13.08.19 now and after sending another email to them i just got no reply with any update on my order. This is the last time I`ll be doing any shopping with this company and I`ll advise anyone to stay away from them. Kind regards”

Posted 4 years ago

“Absolutely horrendous customer service read some reviews about purchasing then not receiving the items they’d paid for! However stupidly gave the benefit of doubt and bought 4 tyres and immediately sent a message asking for delivery time as I was driving Cornwall and needed tyres as soon as possible I didn’t get a reply until 6days later which was to tell me that they didn’t have the tyres and I’d be getting a refund!!!! 6 days they waited to tell even when I explained I was desperate for the tyres they didn’t have the decency to refund straight away! Absolutely disgusting company AVOID get the same tyres at same price from anyone else on eBay don’t TRUST them!”

Posted 4 years ago

“Could not fault this Service, ordered 2 x Pirelli P Zero's had them in 3 days!! Thanks MyTyres for the great device as I needed them ASAP.”

Posted 4 years ago

“Terrible service, tyres were meant to be overnight delivery, then told 4 days, over 1 week later still no tyres. Was told I’d be called back on 3 different occasions, not called once. Finally asked for a refund 5 days later still not had my money back. Will never use again or recommend. Shameful.”

Posted 4 years ago

“Been waiting over a week and still no tyres didn’t get much joy on the phone ether rubbish service”

Posted 4 years ago

“This is the worst customer service that I had encountered, waiting for a refund on tyres that I never received, 2 weeks on and now they saying they are arranging pick up. What a bunch of useless w....”

Posted 4 years ago

“Waste of time - bought oil with promised 48h delivery from UK, waited 10 days and order not even dispatched. Looks like orders are drop-shipped from overseas. Not worth the hassle”

Posted 4 years ago

“Lack of contact, nothing done apart money taken for more than week. Problems with cancellation.”

Posted 4 years ago

“Website would not accept valid discount code. Took ages to deliver, way over their forecasted date, even though website said 'in stock' and I'd paid nearly £40 carriage. Overseas call centre staff were polite but useless!!”

Posted 4 years ago

“tyres ordered and paid for nothing but excuses about this and that its been 6 days and they havent even leaft the so called wharehouse (if one even exists) never using these scammers again”

Posted 5 years ago

“After 2 weeks of waiting for a tyre they said would be delivered in 4 days, I phoned them and the woman said that the tyre was at the warehouse and will be with you soon . A few days later they have now sent me an email to say the tyre is not in stock. Is this some kind of Joke .As Al Pacino once said, Dont waste my mother .ucking time.”

Posted 5 years ago

“DO NOT USE THIS COMPANY!!!! Purchased two tyres and asked them to be delivered to a local garage. Turned up to the garage on the day I book and the tyres hadn't been delivered. Phoned mytyres to explain what had happened to which they replied "they are awaiting for the warehouse to deliver, and I will receive an email with delivery conformation within 2 working days". 3 days go by no email. Phoned them again to get the same result but informing me that they cannot tell me when the tyres can be delivered. 3 weeks and still no tyres!!! What a joke. SERIOUSLY STAY AWAY FROM THIS COMPANY.”

Posted 5 years ago

“Do not trust this company, I ordered a set of wheels and tyres to be delivered to one of their partner garages, the wheels are meant to turn up fitted with tyres and balanced. After 2 weeks I called the garage to ask about my order, they informed me they had had no notification about my order but one wheel with a tyre fitted had arrived and two tyres on their own. Called my tyres who told me the whole order had been delivered and would call the garage then called back, they never called back. The next day I call my tyres again and they tell me the systems records all of the wheels and tyres being fitted, balanced and sent, I had 3 courier tracking numbers on different days so I knew this isn't true, in the end asked for a refund. The guy on the phone said he had processed it and I would receive the money back next day, I received the refund confirmation that day however 3 days later still no money. Do not use these con men, this website has good reviews but others sites report alot of issues, wish I read those first. Think next step for me is to report them to trading standards”

Posted 5 years ago

“They sent the wrong item. Very quick to take payment, good delivery but failing to follow up on their returns policy. They confirm cancellation and say they are going to collect then nothing, got a DPD confirmation, DPD never had any jobcard for collection. 5 Attempts to collect by myself and the dealership and still nothing. You cannot return it yourself for what ever reason. This company just going through the motions. Avoid, pay extra, go somewhere else.”

Posted 5 years ago

“Total waste of time. I did not even want to give them one star but had to to write the review. Ordered tyres at the end of Feb costing over £240. Booked vehicle in using their system only to find out tyres had not arrived at the garage. Rang their customer services and was told a pack of lies. I was told that the delivery of tyres had arrived in the UK ! Find out the call centre is in Germany and tyres were being imported into the UK. The so called tyres were to arrive at the garage on 6th March so rebooked vehicle in. Guess what no tyres arrived. Now there is a surprise. Rang Mytyres Customer Service to find out the tyres had been returned 'by mistake' to Mytyres by the courier company. I rang the courier who advised me Mytyres had incorrectly addressed the delivery to some random address of London,London SW1 3ZB. so courier had no way of delivering the tyres to the garage in the North East of England. Once again rang Mytryres customer service to be told 'ok do you want to reorder' Not on your life Mytyres. No apologies not goodwill and no refund to date. Terrible customer service. If I had read the reviews I would not of ordered from this company. Worst company apart from Hermes that I have ever dealt with .”

Posted 5 years ago

“Won't accept a credit card only 'advance payment. Ridiculous in this day and age.”

Posted 5 years ago

“Terrible experience with Mytyres! I've placed one order for snow chains 2 weeks ago. It was confirmed. Then one week after, I received an email saying that my order had been cancelled due to a problem and i would be refund. I called to request an explanation and the only option was to place a new order. They didn't bother at all to make things easier for me as a upset client. I asked what reference they could guarantee that would arrive on time (I needed those chains for half term skiing!). They told me, but I still had to go online again to place a new order as they couldn't do that for me over the phone (even though they still had my money from the first snow chains that I didn't received!). I placed the new order that had to arrive in 4-5 days. Today I received AGAIN an email telling me that my order it's been cancelled. I've called them, and not even an apology or any kind of solution were provided. So now I'm stuck, about to leave in 2 days, with no snow chains after having attempted to buy them 2 weeks ago! ...and no time to get any now... totally fkd..... thanks Mytyres! I hope no one buy anything from you ever again!”

Posted 5 years ago

“Ordered a set of new Rims. My first order was cancelled without any reason. When I checked the website they had increased the price. I emailed them and asking why the order had been cancelled and they said they had computer issues. I should have walked away.... I made a new order at the higher price. After a week the rims had not arrived and I contacted them. they told me they were experiencing seasonal high levels of demand (surely something they can predict) and the order would be delayed. I was encouraged to cancel the order. When I asked how long they told me they had to wait for the warehouse to confirm dispatch times. I asked them if they or I could contact the warehouse to give an indication and they said no! (as if they have a warehouse full of all theses items). I persisted...It took 6 weeks for the Rims to eventually arrive, I had to contact them every week. Their communication was awful. Had I been in a rush to have them I would have canceled the order a long time ago. Life's too short, Avoid them.”

Posted 5 years ago

“Mytyres approach to customer service has deteriorated significantly since my previous orders. The first disappointment with the order I placed at the start of January was Mytyres delivery partner Parcelforce who failed to deliver to agreed times on 4 occassions, failed to return calls, failed to respond to emails and attempted delivery on random dates. Hence order cancelled at which point Mytyres takes 3 weeks to refund - that is if they keep the promise made today to reimburse in the next 2 days.”

Posted 5 years ago

“I’ve used them 4 times now with no problems at all,Yes delivery is a little slow but often they arrive from abroad. I will use them again.”

Posted 5 years ago

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Mytyres is rated 1.4 based on 110 reviews