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Mytyres Reviews

1.4 Rating 110 Reviews

10 %

of reviewers recommend Mytyres

Company Reviews

1.4

Based on 110 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Read Mytyres Reviews

Visit Website

Phone:

0800 3286532

Email:

mytyres@delti.com

Location:

9 Thames Street,Charlbury, Oxford United Kingdom
Oxford
OX7 3QL

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Mytyres 5 star review on 25th October 2023

Mytyres 1 star review on 31st July 2020

Mytyres 1 star review on 31st July 2020

Mytyres 1 star review on 31st July 2020

Mytyres 1 star review on 31st July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, I just received the information that I have two choices 1; If I want to have my delivery as ordered to my front door it will take another seven (7) days or 2; Go and get the tires from the postal office myself in 1- 2 days. This means that the second delivery (the first order got cancelled after 2 weeks because they lost the tyres somewhere) will take two (2) weeks instead of 7 days as promised and the TOTAL time of delivery would be around 5 Weeks (instead of as communicated on their webpage 3-5 days). Or if I go and get the packages myself that it would take a minimum of 8 to 9 days and the TOTAL time of delivery would be over 4 weeks. Is this company for real? I keep getting their excuses - excuses that have the exact same expressions and format on different platforms (different Facebook-pages due to that they have multiple brands marketing their services, mail-correspondence, phone-calls and so forth) - meaning that this is something they are used to. My biggest upset however - is that the chairman of the board Alexander Gebler and the other board members: Dr. Harald Blania, Alexander Eichler, Philip von Grolman,Thomas Loock, Dr. Andreas Prüfer is giving their staff (who are doing their best) tools that are not sufficient to avoid problems and to solve them if they appear. The year is almost 2021 and companies like this still exist - amazing. Regards Ken”

Posted 3 years ago

“Placed an order with MyTyres, the payment was blocked by my bank due to it being a possible fraudulent purchase and the order didn't go through. My bank contacted me to confirm I had attempted the purchase. I paced a new order which went through but have been emailed by MyTyres to say the first order that was cancelled has now been processed and charged. So I have been charged twice and have twice the amount of tyres arriving. There is no phone number available to speak with anyone at MyTyres.....I wonder why! Avoid MyTyres at all costs!!!!”

Posted 3 years ago

“Wrong tyres sent, refund takes ages (if they ever send me one). Courier will collect wrong tyres in 6 days!! Joke!! waiting for my refund already 4 days!! Don't ever try to order tyres here, they have standards from the previous decade!”

Posted 3 years ago

“I have ordered tyres and alloys over 10 days ago and have only just recieved an email saying that they do not have the items in stock. It caused some issues for me as I have had to find alternative transportation in the mean time. They offered me an alternative that would be more expensive so I declined the offer as they were not the tyres i wanted. They were more than willing to take the money. Still waiting on a refund. A real let down, even after all the good things I heard about them.”

Posted 3 years ago

“Do not use MyTyres I specifically ordered 'N0' safety rated Hankooks and they sent me lower rate tyres which = No Insurance and No Makers Approval which is dangerous. Lucky for me the tyre fitters noticed the failure from MyTyres. I contacted MyTyres and haven't heard back! They are not professional. I have attached a picture of the correct tyre - it is easy to see the 'N0' marking but MyTyres simply didn't care!”

Posted 3 years ago

“Ordered some oil via ebay 19.8.19 didn't receive it until 23.9.19 got a refund. 2 days later it turned up . A year later they are wanting there money fair enough. But put a £5 reminder fee on and didn't make it easy to pay after several phone calls finally got hold of someone i could understand. Lets hope i have seen the back of them never again”

Posted 3 years ago

“Ordered two winter tyres. When they finally arrived I had them fitted, I then noticed one tyre had 4/5 large bulges in the sidewall. I opened a case with them where they sent a replacement & organised collection of the faulty tyre. DPD were sent to collect the faulty tyre but registered the collection as failed attempt. I have since received an invoice from them for the cost of the replacement tyre which I have refused to pay. This has now escalated to them threatening me with debt collection agency & the charge is now double what the tyre was. I will not pay it. AVOID AVOID AVOID”

Mytyres 1 star review on 31st July 2020

Mytyres 1 star review on 31st July 2020

Mytyres 1 star review on 31st July 2020

Mytyres 1 star review on 31st July 2020

Posted 3 years ago

“Ordered and paid for 2 tyres. 1 was delivered which wasn't signed for. I complained and was then treated like a thief having to sign an afferdavit to swear that I hadn't recieved 2 tyres. The whole transaction was a nightmare from the moment their courier delivered and didn't do his job properly. Its a shame as I had used this company a few times before and never had a problem. This isn't the same company it was 12 months ago, its been sold to a bunch of Germans (delti) who are useless !!! I'll be going back to Black Circles.”

Posted 3 years ago

“Shockingly bad service, joke of a company. Tyres paid for but not in stock. Told refund would be issued, no refund. Had to call back and threaten legal action. AVOID this joke of a company”

Posted 3 years ago

“Shocking service. No tyres and no communication. Disgusting. Certainly not professional. Where are my tyres”

Posted 4 years ago

“Absolutely shocking service ,not fast delivery as stated took 4 weeks to receive my tyres and was told I still haven’t paid for them .i asked for a partial refund for the bad service and was offered 12 pound .ill never buy from my tyres again”

Posted 4 years ago

“Shocking service. Ordered tyres, they were sent to the garage I selected on the MyTyres website as a fitting option. On arrival at that garage I was told the tyres were too wide for them to deal with. I then had to find another larger vehicle to go back and collect the tyres, find another garage that could deal with them and take the tyres to them. Then I had to go back and collect the first vehicle which needed the tyres. I then spoke to MyTyres Customer Service, who couldn't offer me a refund on the fitting straight away or any level of compensation for the hassle incurred. They said they will have to go through a procedure to establish the refund of the fitting. If I could give zero stars I would!”

Posted 4 years ago

“People don't buy from this company. They make it hard to see people's reviews. They tried to steal money by billing me twice. DO NOT BUY From this place. Buyer beware”

Posted 4 years ago

“PEOPLE BE VERY CAREFUL AS THIS SELLER STEALING PREVIOUS CUSTOMERS MONEY FROM THEIR PERSONAL BANK ACCOUNT.THE THEFT WAS REPORTED TO MY BANK AND NOW IS UNDER INVESTIGATION!!! AVOID AVOID AVOID”

Posted 4 years ago

“PEOPLE BE VERY CAREFUL AS THIS SELLER STEALING PREVIOUS CUSTOMERS MONEY FROM THEIR PERSONAL BANK ACCOUNT.THE THEFT WAS REPORTED TO MY BANK AND NOW IS UNDER INVESTIGATION!!! AVOID AVOID AVOID”

Posted 4 years ago

“Ordered 4 rims from Mytyres. More than 2 weeks later, the company is actually in Germany, English one just on paper, received 2 good and 2 wrong ones. Email, pictures etc, organise to send the wrong ones back, one morning a DPD driver came to pick up the parcel, obviously I had no clue that he was coming. Anyway, a week later received one rim only. Time wasters, avoid!”

Posted 4 years ago

“From my experience Mytyres were excellent, I ordered wheels and tyres which arrived on time very well protected and ready to fit. I would definitely use again.”

Posted 4 years ago

“RIP OFF COMPANY THAT LIE AND STEAL I ordered tyres that were "in stock". Despite being told on three consecutive days "They are in stock and will be dispatched today" they never did. So I cancelled the order and purchased elsewhere... Then they sent them. After three weeks of trying to arrange return of the tyres and being ignored, I finally gave up and told them if they weren't collected by the end of the following week, I would dispose of them... I heard nothing back so duly disposed of them Then 2 MONTHS later they have charged me for them and I am now threatening legal action to get my money back AVOID AT ALL COSTS”

Posted 4 years ago

“I’ve read the reviews - some good, some bad....I’m very happy with them, as I’ve saved 4 x £40 on 4 Michelin XWX’s. Where they let themselves down slightly is that their communications and updates are lacking....we become used to the Amazon/eBay service where we are constantly messaged on progress of sale and delivery times. However, given their excellent prices, I’m more than prepared to forgive them.”

Posted 4 years ago

“Awful service!! 3 weeks for tyres!! Lost in transit customer service agents that don’t own the issues customers experience. Email based replies. Won’t be held responsible for the courier companies they employ shocking!! So who’s should the customer???”

Posted 4 years ago

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Mytyres is rated 1.4 based on 110 reviews