Mytyres Reviews

Name: Mytyres
Address: 9 Thames Street,Charlbury, Oxford United Kingdom, Oxford
Rating: 1.38

1.4 Rating 110 Reviews

10 %

of reviewers recommend Mytyres

Company Reviews

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Metrics

1.4

Based on 110 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 3286532

Email:

mytyres@delti.com

Location:

9 Thames Street,Charlbury, Oxford United Kingdom
Oxford
OX7 3QL

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Mytyres 5 star review on 25th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete fraudsters. Tyre has failed to arrive and I have been unable to contact them because the order number stated is not recognised on their system Disgraceful!”

Helpful Report

Posted 2 years ago

“You failed to deliver, 20 days after order and you took payment, you should make it clear you are an EU company and deliveries will be delayed. Took my money quick enough, lets see it come back.”

Helpful Report

Posted 2 years ago

“fraudsters, pullers and thieves, I paid online for 4 tires which should be delivered within 2 weeks. After 3 weeks, there was still no shipment so I resigned from their services, I received an e-mail that on the second day there will be a refund of 430 pounds that I paid .. After 4 weeks and my car is still running on old tires and my account has not received the money I paid almost a month ago to a company whose name suggests that there is an English company and that is a bush company”

Helpful Report

Posted 2 years ago

“Ordered tyres that were listed as in stock and a month later still waiting When I asked when I will receive them they keep giving me a date in the past ☹️ Not happy at all”

Helpful Report

Posted 2 years ago

“Yes, yet another disappointed customer. If I could give minus stars, Importantly, I ordered a tyre thinking I was ordering here’s the UK because it was a .co.uk site. Turns out, it’s a German company using an address in Oxford. The tyre arrived from Germany with a split in the back side-wall and was returned. A replacement tyre was issued again from Germany but here’s the catch: They want me to pay for the replacement as well as the original tyre and unwittingly you have waived your Consumer Rights under British Law. They have now engaged an Austria Debt Collection Agency attempting to recover the debt from me. Bring it on…. BEWARE, there are multiple German companies operating out of Oxford under many guises. YOU HAVE BEEN WARNED ☠️”

Helpful Report

Posted 2 years ago

“Bought two tyres expecting “Fast Delivery” as they were “In Stock” as per the .co.uk (Witney, Oxfordshire) website claims. The tyres were dispatched from Germany, got stuck at customs due to Brexit for 3 weeks. I cancelled the order and requested a refund to buy tyres locally after 2wks and am still waiting for it in week 4. Customer services is poor, they promise things that the accounts department choose to renege on, like a refund for example and one member of the team was extremely rude, gave me a mouthful, insulted me and hung up. Do yourself a favour and buy from someone else, it’s just not worth it to save £20 over a £300 purchase unless you can actually afford to wait at least a month for your tyres. I bought from a local bike shop in the end, paid £20 more and got them fitted the next day.”

Helpful Report

Posted 2 years ago

“Ordered tyre on 21/06/2021, told delivery would be by 29/06/2021. Its now 04/07/2021 and I'm still waiting. I have contacted mytyres directly and they have not responded to my emails. Absolute jokers, will not be using them again”

Helpful Report

Posted 2 years ago

“I`ve now been waiting 19 days for my tyre , my mot is due in 3 days and they say its stuck in customs , which is rubbish . Just dont use this company , pay the extra and buy from a reputable company these people are scammers !”

Helpful Report

Posted 2 years ago

“Ordered a tyre 3weeks ago ,wasn't told it would be imported until payment cleared.still haven't received it,tried to contact via contact page which didn't recognise my order number.managed to get thru on the phone to be told it hasn't cleared customs and would be at least another week.Bike will have been off the road for over a month at least. Nothing on the website made in apparent it would be imported.will not use them again.if you want a tyre would suggest getting one off the shelf.”

Helpful Report

Posted 2 years ago

“my tyres never arrived. they said via live chat that I would get a refund within 48 hours. after 48 hours it was oh we have to get the tyres back first. was supposed to get them after 3 to 4 days 2 weeks later still haven't got them or my refund. tell your friends avoid like covid”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY! Waiting over 3 weeks, been messed around, tyres dispatched then they cancelled why? they are just liars. So today 21.04.21 they have come back to me not stating why they cancelled my order once it had been dispatched (how can one cancel it once despatched?, more fabrication of the truth I suspect). Explaining that they will rush the new order through (another 3-4 weeks if I'm lucky) even though the website states in stock. I probably will have changed my vehicle before these ever materialize. 22.04.2021 (thought I better put the year in the way things are going) Received delivery status stating delivery 03.05.2021 (to the fitting garage) on a bank holiday Na, more lies, cannot even track my tyres on their website as it keeps stating try later. Have now asked for a full refund. With respect to your response today (03/05/2021) about no mention of a refund, I sent an email request on 30/04/2021 requesting a refund!!!!! I have also telephoned the number given today to verify my cancelation but your office is closed and all I managed to get was an updated status which was incorrect as the goods were initially ordered on the 26/03/2021 (RD 43946855 which YOU cancelled) maybe that request is stuck in customs with the TYRES that were arriving on the 03/05/2021!!!!!!!!!!!!”

Helpful Report

Posted 2 years ago

“Avoid them, they never send my rims, they removed my order from their website, they still "refunding" my money!!! I've been told my money will back in 24,48h - that's 56h after phone call!!! Avoid them, thiefs!!!”

Helpful Report

Posted 3 years ago

“In short... contacted mytryres before ordering, told delivery 4-5 days, explained that I am a cancer patient and needed the 4 x tyres for daily treatment. All the yes Sirs, no Sirs "we can do that" endless emails to a useless customer service team, telephone call to Germany... still useless, got Paypal involved, mytyres sent email saying delay in Germany but DHL tracking stated passed customs?? 3 weeks later Paypal awarded refund. DO NOT USE THIS COMPANY!! As if I needed all this with Cancer!! USELESS!!”

Helpful Report

Posted 3 years ago

“Sent me wrong tyres after a massive delay, blamed brexit, covid etc, however the tracking showed they just did not prepare packaging. When areived it was wrong tyres. Still not got my money back, as took them forever to organise uplift. Used before, was Ok. Now just a bunch of clowns.”

Helpful Report

Posted 3 years ago

“DO NOT USE THIS COMPANY! Waited 3 weeks and after numerous email they stated that its been sent, next day I find an email they cancelled that order and supplied another order number so still not dispatched”

Helpful Report

Posted 3 years ago

“Absolute shambles No response, awaiting a month now”

Helpful Report

Posted 3 years ago

“Ordered two tyres, after waiting 2 weeks for delivery I cancelled the order. They refunded one tyre after a week, they are saying they have refunded the 2nd tyre however nothing on PayPal, I have contacted PayPal and they have said there is no refunded processed, contacting my tyres daily to be told it’s been refund or they have to speak to the accounts department. After 2 weeks of poor service I’m still waiting for a refund!!”

Helpful Report

Posted 3 years ago

“shambles of a service avoid this company and any run by delticom at all cost tyres ordered and still not delivered 3 weeks later”

Helpful Report

Posted 3 years ago

“14 days waiting and still nothing, no apology, nothing... just cancelled the order and hoping for a refund... I have to say this was one of the worst experiences of online shopping in my life...”

Helpful Report

Posted 3 years ago

“Don't buy from them! You won't see the tyres or your money! Don't buy from them! Ordered a set of motorbike tyres 3 weeks ago. Checked tracking 4 days later - tyres stuck in Netherland's customs. Called them 2 days after that to cancel. Fella on the phone said no problem and cancelled it for me. 2 days later still not money on my account. Called again - another fella told me they're waiting to get the tyres back! I said to him that this is a cancellation not a return and they should refund me immediately. He said he will tell the accounts team to queue the refund. 2 days later still no money - called again - same bs story. It's been 3 weeks now and I still haven't received my money back. Do not buy from them. It's not worth saving 20-30 pounds. Those constant lies about the refund pushed me to the limit and I will be filling a lawsuit against them. Enough is enough.”

Helpful Report

Posted 3 years ago

Mytyres is rated 1.4 based on 110 reviews