Name: NCP
Address: 6th Floor Centre Tower Whitgift Centre, Croydon
Rating: 1.13

“I went to Cambridge rail station to collect my son. It was my first visit here. I parked and went to pay at the machine. It had a sign which stated pay at bile storage machine. Where ? No indication, so eventually I found it. I put my car registration in and it came up as a minimum of nine pounds. I wasn’t paying that just to collect my son. I tried to cancel it, but it showed I had until 18:16 to leave, it was now 18:18 as it had taken me so long to find it. I pressed the help button and it just changed screen a few times and nobody spoke to me. I had no option as I know my registration was on camera, but to pay. I pressed the pay button and held my card over the reader. It went quick as a flash on to the next person screen. Had it taken my payment ? It states receipts are not given. This was a pretty bad experience on my first visit to Cambridge. I felt I had been robbed. I know from experience what NCP are like and never park in their car parks. This was total confusion and deception to extort money from unknowing customers. I hope Cambridge council are proud they use companies like this to raise money for they, who knows how many fines are given out because of this confusing practise ?”

Helpful Report

Posted 6 years ago

“I went to Cambridge rail station to collect my son. It was my first visit here. I parked and went to pay at the machine. It had a sign which stated pay at bile storage machine. Where ? No indication, so eventually I found it. I put my car registration in and it came up as a minimum of nine pounds. I wasn’t paying that just to collect my son. I tried to cancel it, but it showed I had until 18:16 to leave, it was now 18:18 as it had taken me so long to find it. I pressed the help button and it just changed screen a few times and nobody spoke to me. I had no option as I know my registration was on camera, but to pay. I pressed the pay button and held my card over the reader. It went quick as a flash on to the next person screen. Had it taken my payment ? It states receipts are not given. This was a pretty bad experience on my first visit to Cambridge. I felt I had been robbed. I know from experience what NCP are like and never park in their car parks. This was total confusion and deception to extort money from unknowing customers. I hope Cambridge council are proud they use companies like this to raise money for they, who knows how many fines are given out because of this confusing practise ?”

Helpful Report

Posted 6 years ago

“I took my niece to the New Theatre in Cardiff last night to see one of her GCSE set texts being performed. I stupidly parked in the nearest carpark which happened to be NCP and was charged SIXTEEN POUNDS for parking from 7.09pm to 10.19pm. I'm used to paying around five pounds for evening parking in other Cardiff carparks which is why I near thought to check the price when I entered the NCP carpark. I will never park in a NCP carpark again.”

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Posted 6 years ago

“I paid by phone in Portsmouth Market Way car park have now been sent a fine. It's up to me to prove I paid which is a hassle and have to chase THEM if I haven't heard in 28 days - is this a scam ? Do they fine everyone?”

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Posted 6 years ago

“NCP King Street Glasgow. Parked for 2 hours December 2018. Paid for parking before leaving. Didn’t get receipt. Got parking notice on February saying I hadn’t paid. Appealed decision. This was denied. I now need to pay £50 in 14 days or else £100. Feel bullied and frightened and intimidated. Feel like they are robbing me and there is nothing I can do. DO NOT USE THIS CAR PARK”

Helpful Report

Posted 6 years ago

“DO NOT USE!! NCP Sheffield sidney street payed by phone for 4 hours £5.80 and after being parked for 45 minuets got a ticket saying "Parked without clearley displaying the required valid pay and display ticket" but the car park is a pay by phone only, I have proof i payed but now i have the hassel to resolve the matter DO NOT USE THESE CAR PARKS!!”

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Posted 6 years ago

“Stuck in a car park for nearly an hour and no help as usual had to arrange someone else to pick up kids from child minders”

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Posted 6 years ago

“18th December parked in the Brittania car park, Hinckley. Put 60p for an hour's parking it took my money but did not issue a ticket. Went to the other machine to see if that was working which wasn't as a lady complained that she too had lost her money. Then we receive a 100 pound penalty notice for not paying I appealed but have lost.We were in that car park for 20 minutes, 5 minutes of that was trying to get a ticket. If I pay early it will be 60 pounds. 60pounds and 60p parking for 20 minutes. What a rip off. I will never park in a box car park again.”

Helpful Report

Posted 6 years ago

“The ticket machines are very difficult to operate and very complicate I try to buy a ticket but doesn't work for me. I park the car for 13 min but I am charged with 60 pounds for the first 14 days and 100 pounds after!!!! I always loved to park in Northampton St Peters Way place but not anymore and I will not recommend to anyone!!!!!”

Helpful Report

Posted 6 years ago

“Me and my friend parked at NCP's SouthSide paring center in the evening on 22nd Jan 2019. We had some problem when paying and therefore called their helpline from the paying machine at 10:40pm ish. Their customer service gentleman hanged up on us while in the middle of the conversation without any warning. This is the first time I got hanged up on by a customer service. I really don't know why the gentleman can keep his job in customer service.”

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Posted 6 years ago

“I parked at Sheffield Road Car Park in Manchester which was nearly full, initially I was pleased with the price £3-50 for 24 hours and then I realised why! On returning to my car the following morning only to find it had been damaged as some one had tried to break into it, making a large hole through the door just above the lock! on looking round the car park it seemed that ours hadn't been the only one to have been broken into as there were 3 piles of glass nearby. What a disappointing visit to Manchester, we won't be going back in a hurry.”

Helpful Report

Posted 6 years ago

“I parked my car at NCP adams row mayfair London yesterday thinking it will be easier to get to winter wonderland hyde park and get out later in evening to travel back to Lincolnshire but unfortunately car has been broken in with smashed windows . Worst experience of my life. When I entered the car park at 8:00 PM thieves were still in car park and breaking into another car. There is CCTV at the entrance but it is dummy!!!! also no one at reception even when I parked in at 12:00 in the afternoon. I had to call police because there is no help. Luckily my children were not in the car park. The thieves ran away as I started to shout for help. When police arrived I was shocked to hear that it is quite common for this car park and yet no CCTV or any security. My whole family was shocked and shattered with this experience.”

Helpful Report

Posted 6 years ago

“Having had a good experience when parking at Birmingham, I decided to try Gatwick. Absolutely terrible ! I booked Crawley which when we arrived was an unsecured multi storey park with no transfers. On arrival I immediately phoned and said I wanted a refund but no doing. They said it was only a ten minute taxi ride to he airport. I know it is partly my faul for not reading my booking but it was advertised as airport parking because that’s all I researched. Who on earth would leave a car here for two weeks and pay for taxis ? Luckily we w not straight to APH and got a space there. Will always use them now as they were superb. Bad form on NCP for fobbing this off as airport parking. Needless to say they are not interested.”

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Posted 6 years ago

“Prepade for a week, no spaces on the second day. They then gave me a parking fine for using one of the 10 unused staff parking bays. I appealed, and still had to pay £85 and never even got to park for the duration of the week. Absolute con!”

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Posted 6 years ago

“I parked on NCP car park London Mayfair. My car back window got smashed in, parcel shelf ripped out and all our belongings stolen! I believe it was the work staff working on site as they seen we had bags in the boot when we pulled up. Requested cctv and heard nothing! No security on site! NCP won’t do anything! Told by the hotel security ‘yeah, happens all the time here’. I have lost everything! Not only valuables eg laptop, but all my clothes, children’s toys, things of a lot of sentimental value! Please, pay a bit more and park somewhere safe! I have lost everything!”

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Posted 6 years ago

“Complete con. Paid £5.50 for 4 hours parking. Came back to find a £100 fine for not parking between the lines. Only issue is that the markings are not at all clear! A quick Google search suggests that this is a very common occurance in this particular car park I'd avoid it like the plague”

Helpful Report

Posted 6 years ago

“NCP operating cameras without planning permission in Crawley, West Sussex. It has been confirmed that NCP who manage Two car parks in Crawley, West Sussex being Cross Keys, and Crawley Boulevard East/West have Cameras installed without planning permission for nearly 1 year. This only came to light a few weeks ago and they have been reported to the ICO. The local MP is now involved. The DVLA, and BPA have been notified. NCP, it would appear are obtaining unauthorised keeper details from the DVLA who apparently knew nothing about this. However NCP whilst being investigated are still obtaining information from the DVLA and the BPA who are based near Horsham, who have confirmed NCP their client have been using these cameras without planning permission. NCP have now put in for retrospective planning permission. It appears that NCP are treading a fine line and fraud maybe something that will need to be investigated. If you are a resident in Crawley, West Sussex and have received an alleged invoice from NCP, advice from the planning authority is that it is not valid. More on this soon.”

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Posted 6 years ago

“Booked to park in Newcastle Carliol Square only to find a shambolic piece of spare land - not a smooth surface, dangerous local roads and pavements - and NOT what you would expect to see by looking st the advertisement or this facility. Very unsatisfactory and follow up customer service was offensive. No more NCP car parks for me or all of my family.”

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Posted 6 years ago

“Parked at Gloucester Blackfriars car park, put the £2.50 for 1 hour parking in to the machine which failed to issue a ticket as I had entered my car reg I thought I would be ok, next I go a £60 fine which I appealed. I was sent an email to say that I had failed on my appeal as their machines were working, believe this to be a standard response, I'm now of the opinion this is their way of making extra revenue so never again will I use their over priced run down car parks,”

Helpful Report

Posted 6 years ago

“I work for them as to be the biggest mist judgment of my life managers on power trips. Team leader that's the biggest asshole I've ever come across. Ever CSA they have as to be a star to put up with it all.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

NCP Reviews